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4.3 out of 5

"The room was clean, very comfortable bed and pillows. One drawback is having to change lifts, one to go up to reception and another to room level " More

By a verified traveller on Wed 14 Mar 2018

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Hotel Description

A luxury stay in the heart of Singapore awaits you at Grand Park Orchard. Within steps you'll find popular attractions like Orchard Road and Takashimaya Shopping Centre. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy iPod docks, digital TV, and separate bathtubs and showers, featured in all 308 rooms. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes, slippers, and free toiletries. Free international calls, free local calls, and free bottled water are also available.

The restaurant, Mitzo, serves Chinese cuisine and is open for breakfast, lunch, and dinner. Bar Canary is the hotel's own bar. Enjoy the outdoor swimming pool, fitness center, and pool loungers. Business travelers can take advantage of a 24-hour business center, a meeting room, and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 5-star Orchard hotel include Lucky Plaza and Mount Elizabeth Medical Center.

Club Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premier King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Park Orchard ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Orchard

Everyone (17) Couples (9) Family (8)
1 out of 5
The duty manager is terrible attitude. Won’t stay there any more.

Posted by on 16 Jan. 2019

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4 out of 5

very handy to Orchard Road shopping.

Pros: Vicinity
Cons: Shower rose over bath was at waist level
Location: Plenty of shopping malls
The room was clean, very comfortable bed and pillows. One drawback is having to change lifts, one to go up to reception and another to room level

Posted by on 14 Mar. 2018

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Comment from Hotel Management

15 Mar. 2018 by Grand Park Orchard

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. We look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager

5 out of 5

Excellent hotel

Very convenient, in the heart of Singapore. Quiet at night, good lifts and easy to commute from.

Posted by , from Melbourne on 6 Aug. 2017

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Comment from Hotel Management

30 Aug. 2017 by Grand Park Orchard

Dear Jen, Thank you for sharing the great review on your recent stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager

4 out of 5

Value Hotel

Pros: Location and friendly staff
Location: Very Central to several Shopping Centres and MRT
Quality Hotel in great location at reasonable price

Posted by , from Perth WA on 28 Mar. 2017

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Comment from Hotel Management

30 Mar. 2017 by Asst Front Office Manager

Dear Guest, Thank you for your feedback. We hope to see you again soon. Regards Asst Front Office Manager

5 out of 5

Great Hotel and close to everything

Pros: Clean, friendly
Cons: Nothing
I would like to thank Winston (Concierege) for making me feel so welcome

Posted by on 4 Oct. 2016

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4 out of 5

Hotel central to everything.

Pros: Very central to everything. Shopping arcades right out the front door. Hundreds of places to eat so spoilt for choice.
Cons: The beds in our room were very hard. One of the beds in particular had the springs sticking out so not a comfortable sleep.
Location: Shops, shops and more shops! Food halls galore. Train station close by. And the ice-cream sandwich is a must!
Door man always greeted us upon entering the building. Hotel very clean, loved the bathroom. Free bottles of water was great. Free mobile to use for length of stay was superb. Used it constantly to get around. Nice pool and bar area,, although beverages were very expensive but we found that all over Singapore. Room was always cleaned upon our arrival and air conditioner on. Only negative there weren't any brochures on display anywhere in the hotel. Lucky I booked a majority of our daily outings before I arrived. When I asked concierge for a map he produced one but it was behind the counter so if I hadn't asked I wouldn't have got one.

Posted by , from Victoria, Australia on 27 Jun. 2016

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Comment from Hotel Management

2 Jul. 2016 by Assistant guest services manager

Dear Jo Thank you for the wonderful feedback and we certainly are pleased to hear you have enjoyed the location. Please accept our apology for the shortfall on your stay and be assured that we have looked into the situation. Thank you again for your kind feedback on our staff and we would definitely relay the message to our hardworking team. We will continue to work hard in order to serve you better! Warmest Regards, Assistant guest services manager

5 out of 5

Right at the heart of Orchard Shopping

The hotel came with a mobile phone which allows us to make unlimited local and selected international calls for free.

Posted by , from NSW, Australia on 23 Jun. 2016

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Comment from Hotel Management

2 Jul. 2016 by Assistant Guest Services Manager

Dear Mei We are pleased to hear that you have enjoyed our handy services. It is indeed useful when travelling! Hope to see you again! Warmest Regards Assistant Guest Services Manager

5 out of 5

Great hotel, great staff and great location

Really enjoyed our stay at this hotel will certainly go again and happy to recommend it to others... Thanks Wotif!

Posted by , from NSW Australia on 15 Apr. 2016

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Comment from Hotel Management

19 Apr. 2016 by Assistant Front Office Manager

Dear Guest, Thank you for your feedback. We hope to see you back again soon. Regards Assistant Front Office Manager

4 out of 5
Pros: Nice touch supplying a smart phone with google maps etc.
Location: Very central location to all shopping
Great experience

Posted by on 25 May 2015

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5 out of 5

Grand Park Experience

Pros: 12pm check out.
Cons: All good.
Location: In the centre of all great shopping. MRT stop was close by which made it great for getting to tourist attractions.
Upgraded our stay and provided us with a mobile phone with maps, free local and international calls and aps for dining and places to visit. It was fantastic

Posted by on 14 May 2015

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Property Features

Grand Park Orchard offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, a meeting room, and limo/town car service are available. The luxury Grand Park Orchard also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Self parking is free. This 5-star Singapore hotel is smoke free.

  • 308 guestrooms or units
  • 11 levels
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Changi Airport (SIN) (24.2 km / 15 mi)
  • Metro station: Somerset Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Grand Park Orchard offers 308 air-conditioned accommodations with iPod docking stations and minibars. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Separate shower and tub
  • Housekeeping (daily)
  • International calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Mitzo - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Bar Canary - This bar is located by the pool.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Park Orchard

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Grand Park Orchard
  • Grand Park Orchard Hotel Singapore
  • Grand Park Orchard Singapore
  • Grand Park Orchard Hotel
  • Grand Park Orchard
  • Grand Park Hotel
  • Grand Park Orchard Hotel
  • Grand Park Orchard Singapore
  • Grand Park Orchard Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.