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"The room was clean, very comfortable bed and pillows. One drawback is having to change lifts, one to go up to reception and another to room level
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A luxury stay in the heart of Singapore awaits you at Grand Park Orchard. Within steps you'll find popular attractions like Orchard Road and Takashimaya Shopping Centre. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.
You can enjoy iPod docks, digital TV, and separate bathtubs and showers, featured in all 308 rooms. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes, slippers, and free toiletries. Free international calls, free local calls, and free bottled water are also available.
The restaurant, Mitzo, serves Chinese cuisine and is open for breakfast, lunch, and dinner. Bar Canary is the hotel's own bar. Enjoy the outdoor swimming pool, fitness center, and pool loungers. Business travelers can take advantage of a 24-hour business center, a meeting room, and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of free self parking.
Attractions within a 10-minute walk of this 5-star Orchard hotel include Lucky Plaza and Mount Elizabeth Medical Center.
Grand Park Orchard ratings based on 34 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Park Orchard
Everyone (17)Couples (9)Family (8)
1 out of 5
The duty manager is terrible attitude. Won’t stay there any more.
Posted by Clint on 16 Jan. 2019
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4 out of 5
very handy to Orchard Road shopping.
Pros:Vicinity
Cons:Shower rose over bath was at waist level
Location:Plenty of shopping malls
The room was clean, very comfortable bed and pillows. One drawback is having to change lifts, one to go up to reception and another to room level
Posted by a verified traveller on 14 Mar. 2018
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Comment from Hotel Management
15 Mar. 2018
by Grand Park Orchard
Dear Guest,
Thank you for taking the time to share feedback on your recent stay with us. We look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager
5 out of 5
Excellent hotel
Very convenient, in the heart of Singapore. Quiet at night, good lifts and easy to commute from.
Posted by Jen, from Melbourne on 6 Aug. 2017
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Comment from Hotel Management
30 Aug. 2017
by Grand Park Orchard
Dear Jen,
Thank you for sharing the great review on your recent stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager
4 out of 5
Value Hotel
Pros:Location and friendly staff
Location:Very Central to several Shopping Centres and MRT
Quality Hotel in great location at reasonable price
Posted by Wally, from Perth WA on 28 Mar. 2017
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Comment from Hotel Management
30 Mar. 2017
by Asst Front Office Manager
Dear Guest,
Thank you for your feedback.
We hope to see you again soon.
Regards
Asst Front Office Manager
5 out of 5
Great Hotel and close to everything
Pros:Clean, friendly
Cons:Nothing
I would like to thank Winston (Concierege) for making me feel so welcome
Posted by a verified traveller on 4 Oct. 2016
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4 out of 5
Hotel central to everything.
Pros:Very central to everything. Shopping arcades right out the front door. Hundreds of places to eat so spoilt for choice.
Cons:The beds in our room were very hard. One of the beds in particular had the springs sticking out so not a comfortable sleep.
Location:Shops, shops and more shops! Food halls galore. Train station close by. And the ice-cream sandwich is a must!
Door man always greeted us upon entering the building. Hotel very clean, loved the bathroom. Free bottles of water was great. Free mobile to use for length of stay was superb. Used it constantly to get around. Nice pool and bar area,, although beverages were very expensive but we found that all over Singapore. Room was always cleaned upon our arrival and air conditioner on.
Only negative there weren't any brochures on display anywhere in the hotel. Lucky I booked a majority of our daily outings before I arrived. When I asked concierge for a map he produced one but it was behind the counter so if I hadn't asked I wouldn't have got one.
Posted by Jo, from Victoria, Australia on 27 Jun. 2016
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Comment from Hotel Management
2 Jul. 2016
by Assistant guest services manager
Dear Jo
Thank you for the wonderful feedback and we certainly are pleased to hear you have enjoyed the location. Please accept our apology for the shortfall on your stay and be assured that we have looked into the situation. Thank you again for your kind feedback on our staff and we would definitely relay the message to our hardworking team. We will continue to work hard in order to serve you better!
Warmest Regards,
Assistant guest services manager
5 out of 5
Right at the heart of Orchard Shopping
The hotel came with a mobile phone which allows us to make unlimited local and selected international calls for free.
Posted by mei, from NSW, Australia on 23 Jun. 2016
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Comment from Hotel Management
2 Jul. 2016
by Assistant Guest Services Manager
Dear Mei
We are pleased to hear that you have enjoyed our handy services. It is indeed useful when travelling! Hope to see you again!
Warmest Regards
Assistant Guest Services Manager
5 out of 5
Great hotel, great staff and great location
Really enjoyed our stay at this hotel will certainly go again and happy to recommend it to others... Thanks Wotif!
Posted by over sixties, from NSW Australia on 15 Apr. 2016
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Comment from Hotel Management
19 Apr. 2016
by Assistant Front Office Manager
Dear Guest,
Thank you for your feedback.
We hope to see you back again soon.
Regards
Assistant Front Office Manager
4 out of 5
Pros:Nice touch supplying a smart phone with google maps etc.
Location:Very central location to all shopping
Great experience
Posted by a verified traveller on 25 May 2015
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5 out of 5
Grand Park Experience
Pros:12pm check out.
Cons:All good.
Location:In the centre of all great shopping. MRT stop was close by which made it great for getting to tourist attractions.
Upgraded our stay and provided us with a mobile phone with maps, free local and international calls and aps for dining and places to visit. It was fantastic
Grand Park Orchard offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, a meeting room, and limo/town car service are available. The luxury Grand Park Orchard also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Self parking is free. This 5-star Singapore hotel is smoke free.
308 guestrooms or units
11 levels
Built in 2010
Dining venue
Bar by the pool
Bar or lounge
Poolside lounge chairs
Business center (24 hours)
1 conference room
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Changi Airport (SIN) (24.2 km / 15 mi)
Metro station: Somerset Station (0.6 km / 0.4 mi)
Parking: Free self parking
Room Amenities
Grand Park Orchard offers 308 air-conditioned accommodations with iPod docking stations and minibars. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Digital channels
Separate shower and tub
Housekeeping (daily)
International calls (free)
Local calls (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Mitzo - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Bar Canary - This bar is located by the pool.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Grand Park Orchard
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.
One child stays free
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wear personal protective equipment
Security system
Protective clothing is available for guests
Masks are available for guests
No shield between guests and staff in main contact areas
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
