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3.6 out of 5

"This is a great location, close to public transport and a myriad of eating out options. Staff were friendly and efficient. These positives (for me) o ... " More

By a verified traveller on Fri 14 Jun 2019

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Hotel Description

Ibis budget Singapore Clarke Quay (SG Clean) places you steps from Clarke Quay Central and within a 10-minute stroll of Raffles Place. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

All 101 rooms feature LCD TVs with cable channels, and you can enjoy coffee/tea makers, free local calls, and free bottled water. Additionally, hair dryers and free toiletries are available.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and has a business center. Added amenities include a coffee shop/café and laundry facilities. There's also the convenience of free self parking.

Attractions within a 10-minute walk of this 3-star Downtown Singapore hotel include Fort Canning Park and Boat Quay.

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$61* Per night/room 4 Apr. - 5 Apr.

Superior Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

ibis budget Singapore Clarke Quay (SG Clean) ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis budget Singapore Clarke Quay (SG Clean)

Everyone (18) Couples (3) Students (1) Family (3)
4 out of 5

Posted by on 21 Oct. 2019

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4 out of 5

Posted by on 7 Oct. 2019

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4 out of 5
This is a great location, close to public transport and a myriad of eating out options. Staff were friendly and efficient. These positives (for me) outweigh a couple of large negatives - the terribly designed bathroom (No separate shower cubicle which means everything gets wet) and the corridors seemed to function as sound amplifiers.

Posted by on 14 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Ariel

Dear Guest, Thank you for taking time to write a review of your hotel stay. I am glad to hear that you enjoyed our hotel's accessible location, with the numerious local food offerings in our vicnity. I am delighted that the service of our team was one of the highlights of your stay with us. We look forward to welcoming you back and to delight you with our Fragrance hospitality again! Best regards, Ariel Guest Experience Executive

2 out of 5
Didn't get correct room as booked for 1 Adult and 3 kids, should have been two double beds and instead got one double and one single. Two of the kids had to share the single bed. Having held the full amount on my credit card for 3 weeks, they then overcharged my wife SG$70 and I had to spend nearly 40 minutes on the phone from Australia to sort out the problem. They finally refunded the difference with no explanation.

Posted by on 2 May 2019

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Comment from Hotel Management

22 May 2019 by Jack Chee

Dear Hotel Guest, Thank you for your feedback. As you had chosen to remain anonymous for this hotel review, I am unable to conduct a further investigation, except to say that you had booked a Triple Room, which offers a Double Bed and Single Bed, as correctly advertised in our booking sites. We do not have rooms with 2 Double beds in this property. I believed this is an isolated incident and I hope it will not mar your impression of us and sincerely hope to have the opportunity to welcome you back again. Regards, Jack Chee Senior Customer Relations Manager

3 out of 5
The hotel is very central and is in a great location for restaurants, sightseeing and transport. The room itself was very small and not quite true to the pictures shown. Definitely not a luxury hotel and you’re paying for the location, nothing else.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

29 Apr. 2019 by Ariel

Dear Guest, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. It is heartening to hear that you appreciate the hotel's great location. As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort in a budget tier hotel. We hope to have the opportunity to welcome you back the next time you return to our beautiful city of Singapore. Best regards, Ariel Guest Experience Executive

4 out of 5
The location was good just across from Clarke quay and the mrt.

Posted by on 9 Feb. 2019

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3 out of 5
Close to Clark quay but the street the hotel in is noisey at night

Posted by , from New Zealand on 31 Oct. 2018

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1 out of 5

The "fragrance" of our room was MOULD!!

Pros: Nothing
Cons: Tear down and build a new one!
Location: Bars
The "fragrance" of our room was MOULD!! Yuck Yuck Yuck!!

Posted by on 7 Aug. 2018

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3 out of 5

Good location but the rooms are too small.

Central position and good access to many interesting places. The bathroom was too small ...no room to have a decent shower.

Posted by on 19 Jul. 2018

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3 out of 5

Good Location, Good Price but Uncomfortable living

We were put in a minuscule apartment with NO WINDOWS and a wet room style shower (in other words there was no shower there was just a shower head over a toilet). Mold was growing all over the bathroom because of this design. This being said the staff were wonderful and very helpful, the pool is really nice and the location is fantastic. If ur looking for a cheap stay and are happy to camp in a moldy shoe box this'll suit your needs. If u prefer a bit of luxury when ur on holiday this won't be the one for you.

Posted by , from melbourne on 26 Feb. 2018

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About the ibis budget Singapore Clarke Quay (SG Clean)

Location 20 Hong Kong Street, Singapore, 059663

Property Features

Ibis budget Singapore Clarke Quay (SG Clean) offers its guests an outdoor pool and a fitness center. There's a coffee shop/café on site. There's an onsite business center. WiFi is free in public spaces. Ibis budget Singapore Clarke Quay (SG Clean) also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 3-star Singapore hotel is smoke free.

  • 101 guestrooms or units
  • 5 levels
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Clarke Quay Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Ibis budget Singapore Clarke Quay (SG Clean) offers 101 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

FANGKO - Onsite café.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at ibis budget Singapore Clarke Quay (SG Clean)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Fragrance Hotel-Riverside
  • Fragrance Hotel-Riverside Hotel
  • Fragrance Hotel-Riverside Hotel Singapore
  • Fragrance Hotel Riverside
  • Fragrance Hotel
  • Fragrance Riverside
  • Fragrance Hotel Riverside
  • ibis budget Singapore Clarke Quay
  • ibis budget Singapore Clarke Quay (SG Clean) Hotel
  • ibis budget Singapore Clarke Quay (SG Clean) Singapore
  • ibis budget Singapore Clarke Quay (SG Clean) Hotel Singapore

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.