For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Thoroughly enjoyed my stay, the staff were excellent - very efficient and friendly. Room standard was very good - clean and well designed. Great locat
...
"
More
A luxury stay in the heart of Singapore awaits you at Carlton City Hotel Singapore. Within just a 15-minute stroll, you'll find Maxwell Food Centre and Chinatown Heritage Center. Highlights at this hotel include 2 coffee shops/cafés, a restaurant, and an outdoor swimming pool.
LED TVs with cable channels are featured in all 386 rooms, and you can enjoy free WiFi, coffee/tea makers, and free international calls. You'll find nice touches like soaking tubs, rainfall showerheads, and slippers to enhance your stay. Room service, free bottled water, and safes are also available.
The restaurant, Plate, is open for breakfast, lunch, and dinner. Graffiti Sky Bar is the hotel's own bar. Enjoy the 24-hour fitness center and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.
Places within a 30-minute walk of this 5-star Chinatown hotel include Boat Quay and Merlion Park.
Carlton City Hotel Singapore ratings based on 11 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Carlton City Hotel Singapore
Everyone (9)Couples (1)Family (1)
4 out of 5
Thoroughly enjoyed my stay, the staff were excellent - very efficient and friendly. Room standard was very good - clean and well designed. Great location, just a couple of minutes walk from Chinatown.
Posted by a verified traveller on 16 Jul. 2019
Was this review helpful to you?
5 out of 5
Very close to restaurant and shops, friendly staff and a very comfortable establishment
Posted by a verified traveller on 4 Jan. 2019
Was this review helpful to you?
5 out of 5
Excellent value- very pleasant for the price. Rooms were quite luxurious. Rooftop bar was also lovely.
Posted by Ben, from Australia on 2 Apr. 2018
Was this review helpful to you?
2 out of 5
Warning don't read this if you want a nice review.
Pros:Not much at all!
Cons:Clean the rooms properly, particularly bathroom, fix leaking toilet bowl, properly clean floors, toilet, shower, pool deck.
Location:MRT Station nice and close, plenty to see close by, shame the night life in the area seems to finish at 10pm,
Don't try and get a coffee after 10pm
Staying at the Carlton City Hotel - Singapore was somewhat of a disappointment.
Overall they are far to expensive for the room provided.
Front desk tried to pull some classic BAIT and SWITCH they first make sure they take the full payment and then say "Ohhh the room you booked we don't have any left (yes - we did let them know we'd be a late check in), I guess that just opened the door to "ohhh they won't care/mind" and no it wasn't like we'll upgrade you it was like we'll move you into the right room tomorrow, if it's free. I thought this was a Malaysian kind of party trick, but now I see it in Singapore, and I thought Singapore took a dim view of this kind of behaviour, bringing them into disrepute.
Fortunately we moved to another Carlton, which was much more Ritzy, (where they don't have a list of prices for if you happen to accidental break something, They DON'T STEAL A SECURITY DEPOSIT at all, and they don't TAKE THEIR TIME GIVING IT BACK (THEY STILL HAVEN'T) So now I'm worried I've been scammed by Carlton and in reality WOTIF, as they enable HOTELS to get away with this kind of ridiculous behaviour!
Overall I'd say this place is "abysmal" 2 star at best, there are a heap of places just as good or better in the neighbourhood choose somewhere better, or cheaper or just nicer.
Posted by Matt, from Perth, WA on 6 Mar. 2018
Was this review helpful to you?
5 out of 5
Great hotel and location
Great hotel with friendly staff. Across the road from road is markets and a supermarket. Also close to the MRT station.
Posted by a verified traveller on 21 Sep. 2017
Was this review helpful to you?
4 out of 5
Nice hotel, great customer service small rooms
We had a lively stay, the staff were excellent however we got a very small room for the 4 of us. There were also no hangers and places to put you toiletries in the bathroom.
Posted by a verified traveller on 22 Jul. 2017
Was this review helpful to you?
5 out of 5
Beautiful stay
Pros:Excellent service. Loved having the use of the mobile phone especially for searching maps and tourist attractions.
Cons:The pool was not heated at all and very cold even on a hot day.
Clean, modern, comfortable. Excellent service.
Very close to the MRT green line, shopping, dining and local hawker centres. Quiet residential/business area. Short walk to Chinatown.
Posted by Lauren, from SA on 7 Jun. 2017
Was this review helpful to you?
4 out of 5
Good hotel well appointed for short term stay! Close to train station giving us ease of access to the must see sights of Singapore! Breakfast quality very good - congrats to the Chefs! Coincerge very helpful - TXU!
Posted by a verified traveller on 19 Apr. 2017
Was this review helpful to you?
5 out of 5
Nice hotel very close to MRT but
Pros:Fairly new and close to MRT - Panjong Pagar
Cons:Water pressure in the wash basin was just a bit more than a trickle although the shower press was fantastic.
The air-con in the lobby was too cold.
Location:I felt location was out of the night life area.
The hotel is excellent and located about 200m to MRT Tanjong Pagar but I felt it was a little out of the nightlife areas of Clarke Quay, Raffles Place or City Hall.
The breakfast is fantastic with full American and Asian cuisine. The staff were friendly and very attentive. The hotel concierge & reception arranged a surprise birthday gift for me as well a gift for our 30th wedding anniversary. The Fitness Centre whilst not large did provide suitable equipment to keep me in some form of fitness shape whilst away.
The hotel is about 3.5 years old and offers value for money.
Posted by Luch, from Perth Australia on 24 Mar. 2017
Was this review helpful to you?
5 out of 5
Excellent accommodation.
Pros:Modern, clean, nice pool, great breakfast.
Location:Location would be what I would call downtown, easy walking distance to Chinatown. Good location for Marina Sands & Gardens by the Bay plus Merlion.
Arrived after 7.5 hour flight to warm welcome at hotel, cold water bottles offered by doorman, ushered to reception, bags all taken care of. Reception staff efficient with easy quick checkin, offered special breakfast deal for our stay, straight to our room, bags followed minutes later. Room as pictured on Internet site. Hotel in good location, walking distance to Chinatown, short distance to Gardens by the Bay & Marina Sands by taxi. All round very happy with our stay! Would definitely return.
Posted by Pearl, from Melbourne Australia on 23 Jan. 2017
Carlton City Hotel Singapore offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The luxury Carlton City Hotel Singapore also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free. This 5-star Singapore hotel is smoke free.
1 building
386 guestrooms or units
29 levels
2 coffee shops
Dining venue
Bar or lounge
Childcare (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Changi Airport (SIN) (21.9 km / 13.6 mi)
Metro station: Tanjong Pagar Station (0.3 km / 0.2 mi)
Parking: Free self parking
Room Amenities
Carlton City Hotel Singapore offers 386 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Deep soaking tub
In-room dining (limited hours)
LED television
Cable channels
Coffee maker
Shower and tub combination
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Plate - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.
Tuxedo - Onsite café. Open daily.
The Trading Floor - Onsite café. Open daily.
Graffiti Sky Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 2:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in, along with matching photo identification. Reservations paid by a third party are not accepted.
Guests may be subject to health screenings for COVID-19 at the property.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Pet Policy
Pets and service animals are not allowed at Carlton City Hotel Singapore
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.
One child stays free
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
There was an error importing /Singapore-Hotels-Carlton-City-Hotel-Singapore.h6076571-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Singapore-Hotels-Carlton-City-Hotel-Singapore.h6076571-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
