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4.5 out of 5

"Thoroughly enjoyed my stay, the staff were excellent - very efficient and friendly. Room standard was very good - clean and well designed. Great locat ... " More

By a verified traveller on Tue 16 Jul 2019

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Executive Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

A luxury stay in the heart of Singapore awaits you at Carlton City Hotel Singapore. Within just a 15-minute stroll, you'll find Maxwell Food Centre and Chinatown Heritage Center. Highlights at this hotel include 2 coffee shops/cafés, a restaurant, and an outdoor swimming pool.

LED TVs with cable channels are featured in all 386 rooms, and you can enjoy free WiFi, coffee/tea makers, and free international calls. You'll find nice touches like soaking tubs, rainfall showerheads, and slippers to enhance your stay. Room service, free bottled water, and safes are also available.

The restaurant, Plate, is open for breakfast, lunch, and dinner. Graffiti Sky Bar is the hotel's own bar. Enjoy the 24-hour fitness center and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 5-star Chinatown hotel include Boat Quay and Merlion Park.

Carlton City Hotel Singapore ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton City Hotel Singapore

Everyone (9) Couples (1) Family (1)
4 out of 5
Thoroughly enjoyed my stay, the staff were excellent - very efficient and friendly. Room standard was very good - clean and well designed. Great location, just a couple of minutes walk from Chinatown.

Posted by on 16 Jul. 2019

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5 out of 5
Very close to restaurant and shops, friendly staff and a very comfortable establishment

Posted by on 4 Jan. 2019

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5 out of 5
Excellent value- very pleasant for the price. Rooms were quite luxurious. Rooftop bar was also lovely.

Posted by , from Australia on 2 Apr. 2018

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2 out of 5

Warning don't read this if you want a nice review.

Pros: Not much at all!
Cons: Clean the rooms properly, particularly bathroom, fix leaking toilet bowl, properly clean floors, toilet, shower, pool deck.
Location: MRT Station nice and close, plenty to see close by, shame the night life in the area seems to finish at 10pm, Don't try and get a coffee after 10pm
Staying at the Carlton City Hotel - Singapore was somewhat of a disappointment. Overall they are far to expensive for the room provided. Front desk tried to pull some classic BAIT and SWITCH they first make sure they take the full payment and then say "Ohhh the room you booked we don't have any left (yes - we did let them know we'd be a late check in), I guess that just opened the door to "ohhh they won't care/mind" and no it wasn't like we'll upgrade you it was like we'll move you into the right room tomorrow, if it's free. I thought this was a Malaysian kind of party trick, but now I see it in Singapore, and I thought Singapore took a dim view of this kind of behaviour, bringing them into disrepute. Fortunately we moved to another Carlton, which was much more Ritzy, (where they don't have a list of prices for if you happen to accidental break something, They DON'T STEAL A SECURITY DEPOSIT at all, and they don't TAKE THEIR TIME GIVING IT BACK (THEY STILL HAVEN'T) So now I'm worried I've been scammed by Carlton and in reality WOTIF, as they enable HOTELS to get away with this kind of ridiculous behaviour! Overall I'd say this place is "abysmal" 2 star at best, there are a heap of places just as good or better in the neighbourhood choose somewhere better, or cheaper or just nicer.

Posted by , from Perth, WA on 6 Mar. 2018

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5 out of 5

Great hotel and location

Great hotel with friendly staff. Across the road from road is markets and a supermarket. Also close to the MRT station.

Posted by on 21 Sep. 2017

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4 out of 5

Nice hotel, great customer service small rooms

We had a lively stay, the staff were excellent however we got a very small room for the 4 of us. There were also no hangers and places to put you toiletries in the bathroom.

Posted by on 22 Jul. 2017

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5 out of 5

Beautiful stay

Pros: Excellent service. Loved having the use of the mobile phone especially for searching maps and tourist attractions.
Cons: The pool was not heated at all and very cold even on a hot day.
Clean, modern, comfortable. Excellent service. Very close to the MRT green line, shopping, dining and local hawker centres. Quiet residential/business area. Short walk to Chinatown.

Posted by , from SA on 7 Jun. 2017

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4 out of 5
Good hotel well appointed for short term stay! Close to train station giving us ease of access to the must see sights of Singapore! Breakfast quality very good - congrats to the Chefs! Coincerge very helpful - TXU!

Posted by on 19 Apr. 2017

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5 out of 5

Nice hotel very close to MRT but

Pros: Fairly new and close to MRT - Panjong Pagar
Cons: Water pressure in the wash basin was just a bit more than a trickle although the shower press was fantastic. The air-con in the lobby was too cold.
Location: I felt location was out of the night life area.
The hotel is excellent and located about 200m to MRT Tanjong Pagar but I felt it was a little out of the nightlife areas of Clarke Quay, Raffles Place or City Hall. The breakfast is fantastic with full American and Asian cuisine. The staff were friendly and very attentive. The hotel concierge & reception arranged a surprise birthday gift for me as well a gift for our 30th wedding anniversary. The Fitness Centre whilst not large did provide suitable equipment to keep me in some form of fitness shape whilst away. The hotel is about 3.5 years old and offers value for money.

Posted by , from Perth Australia on 24 Mar. 2017

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5 out of 5

Excellent accommodation.

Pros: Modern, clean, nice pool, great breakfast.
Location: Location would be what I would call downtown, easy walking distance to Chinatown. Good location for Marina Sands & Gardens by the Bay plus Merlion.
Arrived after 7.5 hour flight to warm welcome at hotel, cold water bottles offered by doorman, ushered to reception, bags all taken care of. Reception staff efficient with easy quick checkin, offered special breakfast deal for our stay, straight to our room, bags followed minutes later. Room as pictured on Internet site. Hotel in good location, walking distance to Chinatown, short distance to Gardens by the Bay & Marina Sands by taxi. All round very happy with our stay! Would definitely return.

Posted by , from Melbourne Australia on 23 Jan. 2017

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About the Carlton City Hotel Singapore

Location 1 Gopeng Street, Singapore, 078862

Property Features

Carlton City Hotel Singapore offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The luxury Carlton City Hotel Singapore also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free. This 5-star Singapore hotel is smoke free.

  • 1 building
  • 386 guestrooms or units
  • 29 levels
  • 2 coffee shops
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Changi Airport (SIN) (21.9 km / 13.6 mi)
  • Metro station: Tanjong Pagar Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Carlton City Hotel Singapore offers 386 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Plate - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Tuxedo - Onsite café. Open daily.

The Trading Floor - Onsite café. Open daily.

Graffiti Sky Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in, along with matching photo identification. Reservations paid by a third party are not accepted.

Guests may be subject to health screenings for COVID-19 at the property.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Carlton City Hotel Singapore

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property Registry Number – 53186379D
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 29 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton City
  • Carlton City Hotel
  • Carlton City Hotel Singapore
  • Carlton City Singapore
  • Carlton Hotel Singapore City
  • Carlton Singapore City
  • Carlton City Singapore
  • Carlton City Hotel Singapore Hotel
  • Carlton City Hotel Singapore Singapore
  • Carlton City Hotel Singapore Hotel Singapore

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.