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4.4 out of 5

"Awesome place, staff extremely helpful. Easy access to MRT. Cant fault a thing. Check in was easy even changed my room allocation at my request. Room ... " More

By a verified traveller on Wed 17 Oct 2018

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Hotel Description

Andaz Singapore - a concept by Hyatt places you in the center of Singapore, connected to a shopping center and within a short 5-minute stroll of Bugis Junction Shopping Center and Sultan Mosque. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges, and an outdoor swimming pool.

You can enjoy free WiFi, free wired Internet, and LED TVs, featured in all 342 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, espresso makers, free bottled water, and safes are available.

The restaurant, Alley on 25, is open for breakfast, lunch, and dinner. Mr Stork is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the fitness center, kids' swimming pool, and pool loungers. Business amenities include conference space and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available daily between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of airport pick-up service.

Places within a 5-minute walk of this 5-star Kampong Glam hotel include Haji Lane and Bugis Street Shopping District.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$355* Per night/room 5 Oct. - 6 Oct.

Suite, 1 King Bed (Andaz Residence)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Bay View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Andaz, Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Andaz Singapore - a concept by Hyatt ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Andaz Singapore - a concept by Hyatt

Everyone (5)
5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Andaz Singapore

Dear Wotif, thank you for your great rating!

3 out of 5

Posted by on 23 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Andaz Singapore

Thank you for your kind rating!

5 out of 5
Awesome place, staff extremely helpful. Easy access to MRT. Cant fault a thing. Check in was easy even changed my room allocation at my request. Room was available for check in at 9 am. Check out was a breeze. Seriously this could be the best place to stay in Singapore.

Posted by , from Brisbane on 17 Oct. 2018

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Comment from Hotel Management

29 Oct. 2018 by Andaz Singapore

Dear Juliet, Thank you for your kind words! We are pleased to read you found our service to be helpful. Our awesome associates are truly our best assets! We hope we get the chance to welcome you back soon again. Best regards, Suhana Hadad Front Office Manager

4 out of 5
Nice newish hotel close to MRT Bugjs station. Our room, Andaz King Suite, was clean and large enough for our kids to play. Our older daughter especially enjoyed swimming in the swimming pool on 25th floor. Hotel staff were friendly and welcoming too. Only complaint is that it takes forever to get hot water for shower/bath. Otherwise, Andaz Singapore is a lovely hotel, and we enjoyed our stay.

Posted by , from Adelaide, Australia on 14 Oct. 2018

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Comment from Hotel Management

15 Oct. 2018 by Andaz Singapore

Dear Nikki, We're so happy to hear that your family had a wonderful time with us. Our pool offers one of the best views of the city! We'll be sure to work with our teammates to improve on the shower conditions in your guestroom. Thank you for highlighting this to us! Best regards, Suhana Hadad Front Office Manager

5 out of 5
Wonderful hotel. Staff perfect. Special thank you goes to Marco from sun room.

Posted by , from Perth on 24 Apr. 2018

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Comment from Hotel Management

27 Apr. 2018 by Andaz Singapore

Dear Renata, Thank you for your kind comments for Andaz Singapore as well as your compliments for Marco. We'll be sure to share your positive reviews! Best regards, Matthew Bartholomeusz Front Office Manager

About the Andaz Singapore - a concept by Hyatt

Location 5 Fraser Street, Singapore, 189354

Renovations + Closures

The property will be renovating from June 11 2021 to November 12 2021 (completion date subject to change). The following areas are affected:

  • Dining venue

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Andaz Singapore - a concept by Hyatt offers its guests an outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A rooftop terrace, multilingual staff, and a garden are also featured at the luxury Andaz Singapore - a concept by Hyatt. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Singapore hotel is smoke free.

  • 1 building
  • 342 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2017
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Metro station: Bugis Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Andaz Singapore - a concept by Hyatt offers 342 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Singapore hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:30 AM.

Mr Stork - This rooftop bar serves light fare only.

Alley on 25 - This restaurant serves breakfast, lunch, dinner, and light fare. Open daily.

665 Degrees Fahrenheit - This steakhouse serves lunch and dinner. Open daily.

Bar Square - Onsite lobby lounge. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property is unable to accept any bookings from guests who are serving Stay Home Notice (SHN) or the Government-mandated self-isolation as well as international guests entering Singapore under the Air Travel Pass (ATP) or Reciprocal Green Lane (RGL) schemes. This property accepts Singapore residents only who are on the Vaccinated Travel Lane (VTL) who have completed all 3 PCR tests with negative results and have been in Singapore for 7 days or longer.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 117.70 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Andaz Singapore - a concept by Hyatt

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and GBAC STAR (Hyatt).

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: SGD 41.20 per person (approximately)
  • Airport shuttle fee: SGD 107 per vehicle (maximum occupancy 6)
  • Airport shuttle fee per child: SGD 107
  • Covered self parking fee: SGD 35.12 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: SGD 117.70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Andaz Singapore concept Hyatt Hotel
  • Andaz concept Hyatt Hotel
  • Andaz Singapore concept Hyatt
  • Andaz concept Hyatt
  • Andaz Singapore - a concept by Hyatt Hotel
  • Andaz Singapore - a concept by Hyatt Singapore
  • Andaz Singapore - a concept by Hyatt Hotel Singapore

You should know

  • Andaz Singapore - a concept by Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.