"I was expecting more when I arrived, this place is very underwhelming. There was mould in the room. The place is in dire need of maintenance. The door
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A luxury stay in Singapore awaits you at Amara Sanctuary Resort Sentosa (SG Clean). You'll be 6.7 km (4.2 mi) from Chinatown Heritage Center and 6.8 km (4.2 mi) from Raffles Place. Highlights at this beach hotel include 3 outdoor swimming pools, a restaurant, and free self parking.
The restaurant, Shutters Restaurant, is open for breakfast, brunch, lunch, and dinner. Enjoy the gym and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and spa services. Each morning continental breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of a free shopping center shuttle.
Sights within a 20-minute drive of this 5-star Singapore hotel include Gardens by the Bay and Raffles City.
Amara Sanctuary Resort Sentosa (SG Clean) ratings based on 36 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Amara Sanctuary Resort Sentosa (SG Clean)
Everyone (17)Couples (15)Family (4)
2 out of 5
Very run down
Posted by Adam on 22 Jan. 2023
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3 out of 5
I was expecting more when I arrived, this place is very underwhelming. There was mould in the room. The place is in dire need of maintenance. The doors in our room had trouble closing properly. Had light globes flickering on and off. All of the pools on the property and their areas (tiles, pool chairs) need to be fixed or replaced. Jacuzzi was not working. I do not recommend any one to book here especially since it’s quite expensive for what you get.
Posted by Debbie on 17 Jun. 2022
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Comment from Hotel Management
4 Aug. 2022
by Marketing Communications Team
Dear Debbie,
Thank you for taking the time to share with us your honest feedback.
To start we would like to apologise for the unsatisfactory experience you had during your recent stay with us. It is to our disappointment and regret that we displayed such standard to you and we would like to reassure you that this is not the standard that we pride ourselves on. Please know that we have taken your feedback seriously and that we will be looking into the issues you raised regarding the maintenance of the rooms and facilities with the relevant departments.
We will continually work towards creating a better and more valuable experience for all our guests and we hope that this incident will not mar your impression of us.
Kind regards,
Marketing Communications Team
5 out of 5
Very happy with cleanliness of hotel, and friendly staff.
Posted by a verified traveller on 26 Jan. 2020
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Comment from Hotel Management
28 Jan. 2020
by Benny Wong
Dear Guest,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
5 out of 5
Posted by a verified traveller on 29 Jun. 2019
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Comment from Hotel Management
1 Jul. 2019
by Benny Wong
Dear Guest
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
5 out of 5
Location and serenity were best attributes. Staff wrre friendly and alwsys polite and helpful.
Posted by Phil, from Perth Wa on 10 Jun. 2019
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Comment from Hotel Management
12 Jun. 2019
by Benny Wong
Dear Phil
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
5 out of 5
Excellent, clean, the was price was reasonable. I would definitely stay again.
Posted by Lisa, from Perth on 4 May 2018
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Comment from Hotel Management
4 May 2018
by Amara Sanctuary Team
Dear Lisa,
Thank you for choosing Amara Sanctuary Resort Sentosa. We are pleased to hear that you enjoyed your recent stay with us. It is always delightful to receive positive feedback from our guests.
We appreciate your time to share this review of us and are grateful for your support. We look forward to your return stay soon.
1 out of 5
Old hotel. Noisy from peacock and loud speakers
Peacock and loud speaker were so annoying woke us up at 4am every morning. Hotel was room and run down and not very clean
Posted by a verified traveller on 19 Jan. 2018
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Comment from Hotel Management
23 Jan. 2018
by Amara Sanctuary Team
Dear Valued Guest,
We hear you on your feedback and are pleased to share that the team is reviewing the feedback to better address these concerns in a timely manner.
We thank you for taking the time to share your feedback and we hope to have an opportunity to have you back with us in the future.
Regards,
Amara Sanctuary Team
4 out of 5
cosy garden escape
Pros:- reception staff were very attentive
-location
-king bed + ensuite
Cons:- pool maintenance
-more attentive manning of desks (spa, bars)
-brighter lights in elevator
-more selection of TV channels
-welcoming style of room
Location:very close to Impala station which heads to Vivo city shopping mall, also very close to Universal Studios / other theme parks
After walking a few minutes from Impala station sentosa we arrived at the Amara sanctuary, reception staff were friendly and our room featured a garden view, a king bed and a large en-suite. The room felt like luxury, the only things missing were a few finishings eg. information on hotel amenities (this was on the tv although did not provide enough information on location of services, activities etc), mints/chocolates on the bed would have been nice or a bottle of wine . The room lacked a little care, as did the hotel itself, it was truly a sanctuary although one that hadn't been as well kept as it should be. Overall it was a nice little getaway and we made well use of the pool on top level , the staff were great and location very central to all themeparks.
Posted by Josh, from Melbourne on 22 Sep. 2017
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Comment from Hotel Management
13 Nov. 2017
by Amara Sanctuary Team
Dear Josh,
Thank you very much for your review!
We are pleased to know that you enjoyed your stay with us. It is also a delight to receive compliments praising our service, particularly for our associates, we are glad they were able to make your stay more pleasant. We hear you on your comments and will collective review your feedback in our evaluations.
Thank you for choosing Amara Sanctuary Resort once again and hope to welcome you back again soon!
Yours sincerely,
Amara Sanctuary Team
5 out of 5
Best spot in Santosa
The room, the location, the staff... best experience we've had at any resort around the world. Beautiful rooms, very helpful and friendly staff and a 3 min walk to the beach & 5 min walk to Resort World restaurants & attractions.
Posted by Lynny, from E on 22 Jan. 2017
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Comment from Hotel Management
10 Mar. 2017
by Amara Sanctuary Team
Dear Lynny,
Thank you for your lovely note!
Thank you for choosing Amara Sanctuary Resort! It has always been delightful to receive positive feedback praising our service. We will certainly share your kind words with our associates.
We appreciate your thoughtfulness and are grateful for your support.
Yours sincerely,
Amara Sanctuary Team
3 out of 5
Room was Ok but clean. Staff very friendly and helpful.
Posted by a verified traveller on 12 Oct. 2016
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About the Amara Sanctuary Resort Sentosa (SG Clean)
As a guest of Amara Sanctuary Resort Sentosa (SG Clean), you'll find 3 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Amara Sanctuary Resort Sentosa (SG Clean). A shopping center shuttle and a train station pick-up service are free. Free self parking is available. This 5-star Singapore hotel is smoke free.
140 guestrooms or units
4 levels
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Bellhop
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Number of outdoor pools - 3
Children's pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Metro station: Imbiah Station (0.5 km / 0.3 mi)
Property shuttles: Free train station pick-up and shopping center shuttle
Parking: Free self parking
Room Amenities
Amara Sanctuary Resort Sentosa (SG Clean) offers 140 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Digital channels
Coffee maker
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:30 AM.
Shutters Restaurant - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property is unable to accept any bookings from guests who are serving Stay Home Notice (SHN) or the Government-mandated self-isolation.
As an alternative to proof of COVID-19 vaccination or a negative PCR test, guests may provide proof of COVID-19 recovery within 6 months before arrival during check-in.
As an alternative to proof of COVID-19 vaccination, guests may provide a record of medical exemption to COVID-19 vaccination during check-in.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for SGD 118.80 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Outside food or drinks are not permitted on the premises. Penalties apply for failure to comply.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
No cots (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Car recommended
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free: Maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
No gap period between guests' stays
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are available
Masks are not compulsory at the property
Reservation is not required for facilities on site
Mobile key entry is not available
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately SGD 38 for adults and SGD 26 for children
A late check-out fee will be charged
Rollaway bed fee: SGD 118.80 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Amara Resort Sentosa
Amara Sanctuary
Amara Sanctuary Resort
Amara Sanctuary Resort Sentosa
Amara Sanctuary Sentosa
Amara Sentosa
Amara Sentosa Resort
Sanctuary Resort Sentosa
Sentosa Amara Resort
Sentosa Amara Sanctuary
Amara Sanctuary Hotel Sentosa Island
Amara Sanctuary Resort Sentosa Hotel Sentosa Island
Amara Sanctuary Resort Sentosa (SG Clean) Hotel Singapore
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Amara Sanctuary Resort Sentosa (SG Clean) offers free cancellation on select room rates. Check out the cancellation policy for more info.
Amara Sanctuary Resort Sentosa (SG Clean) uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of COVID-19 Guidelines (WHO) are followed.
Yep, Amara Sanctuary Resort Sentosa (SG Clean) has a free self car park.
Yep, Amara Sanctuary Resort Sentosa (SG Clean) is a short 12-minute walk from Siloso Beach.
There's no onsite spa, but this property does offer spa services.
Amara Sanctuary Resort Sentosa (SG Clean) has 3 outdoor swimming pools and a kids' pool. One of the swimming pools will be unavailable from February 2 2023 to December 31 2023 (dates subject to change).
No, there is no waterslide at Amara Sanctuary Resort Sentosa (SG Clean), but Adventure Cove Waterpark is a short 10-minute walk away.
Al fresco dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Amara Sanctuary Resort Sentosa (SG Clean).
You bet, continental brekkie is served daily between 7:00 AM and 10:30 AM.
No, Amara Sanctuary Resort Sentosa (SG Clean) does not offer an airport shuttle service.
Yep, you can grab a meal at Amara Sanctuary Resort Sentosa (SG Clean)'s onsite restaurant that serves breakfast, brunch, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
No, only service animals are allowed.
There isn't one on site, but Sentosa Golf Club is a short 19-minute walk away.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
