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4.2 out of 5

"Doors lose and noisy which could be easily fixed with some stick on foam placed in door jam. Simple really. " More

By a verified traveller on Wed 01 Jan 2020

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Hotel Description

At Aerotel Transit Hotel, Terminal 1, you'll be connected to the airport and 5.2 km (3.3 mi) from Changi Business Park. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a poolside bar.

All 70 rooms feature free WiFi, Smart TVs, and hair dryers. Nice touches include rainfall showerheads and free toiletries.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center and pool loungers. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area.

Places within a 30-minute drive of this 3-star Singapore hotel include Singapore Expo and Wild Wild Wet Theme Park.

Solo room for 12 hours with meal

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double plus room for 12 hours with 3 hour lounge access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Solo room for 12 hours with 3 hour lounge access

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Solo room for 6 hours with meal

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double plus room for 6 hours with meal

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Double Plus Room for 24 hours with meal

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Aerotel Transit Hotel, Terminal 1 ratings based on 65 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aerotel Transit Hotel, Terminal 1

Everyone (49) Couples (9) Family (5)
5 out of 5
Doors lose and noisy which could be easily fixed with some stick on foam placed in door jam. Simple really.

Posted by on 1 Jan. 2020

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4 out of 5

Posted by on 22 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Syed Yusuf, Duty Manager

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

5 out of 5
Very convenient and reasonably priced and includes all day breakfast.

Posted by , from Byron bay new on 11 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Aerotel Singapore – Operations Manager

Dear valued guest, thank you very much for the great review of Aerotel Singapore. We are very much looking forward to welcoming you back, hopefully in the near future. Thank you!

1 out of 5
Read the fine print when booking this hotel. 6 hour stays?? Sure, I should probably have read the fine print, but normally when I book a hotel, it will be for the night. I'm not one to normally book dirty hotels on hourly rates to rendezvous with ladies of the night. Isn't this why you normally book on hourly rates. Oh, and don't dare ask whether you can leave a bag with them!

Posted by on 8 Oct. 2019

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Comment from Hotel Management

22 Nov. 2019 by Marketing Team

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again. Thank you, Marketing Team

4 out of 5
Property on air side, so a boarding pass for onward travel required otherwise you need to go through immigrayion and then come back to airside once you have boarding pass.

Posted by on 6 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Aerotel Singapore – Operations Manager

Dear valued guest, thank you very much for the great review of Aerotel Singapore. Kindly be informed Aerotel Singapore is located at secured area, hence a valid travel document is needed while pass through immigration. We are very much looking forward to welcoming you back, hopefully in the near future. Thank you.

4 out of 5
I liked that you could check in for a set number of hours rather than days.

Posted by on 14 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Syed Yusuf, Duty Manager

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

5 out of 5
very clean and comfy beds great staff and easy to find

Posted by on 7 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Syed Yusuf, Duty Manager

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

4 out of 5
Room was clean and reception was helpful. Breakfast was very ordinary

Posted by on 23 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Syed Yusuf

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

3 out of 5
For short stay is quite comfy with the bed, the aircon is not cooler, there’s very noisy from corridor and the rooms behind, the coffee cup is dirty.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Syed Yusuf, Duty Manager

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests.I hope you will give us another chance to serve you again.

3 out of 5
if using wotif to book this hotel be mind full it is an hourly rate NOT OVER NIGHT AS WOTIF SUGGESTS . wot if will tell you its overnight 3pm checkin 11am checkout but its not its six hour increaments

Posted by on 18 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Syed Yusuf Duty Manager

Dear Guest, Thank you for sharing your feedback with us. Your feedback is greatly appreciated as it helps us to highlight areas in need of improvement. While we continue striving to improve the experience for our guests, I hope you will give us another chance to serve you again.

Property Features

Aerotel Transit Hotel, Terminal 1 offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at Aerotel Transit Hotel, Terminal 1. You'll have access to the outdoor pool at a partner property. This 3-star Singapore hotel is smoke free.

  • 1 building
  • 1 floor
  • 70 guestrooms or units
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Changi Airport (SIN) (3.7 km / 2.3 mi)

Room Amenities

Aerotel Transit Hotel, Terminal 1 offers 70 air-conditioned accommodations with hair dryers and complimentary toiletries. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access.

  • Smart television
  • Shower
  • Rainfall showerhead
  • Hair dryer
  • Toiletries (free)
  • Air conditioning

Food & Drink

Aerotel Transit Hotel, Terminal 1 has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at midnight
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note: This property is located within the transit (airport restricted) area at Changi Airport Terminal 1, near boarding gate D41. Guests must have a valid boarding pass and travel document to access this hotel. Guests must present a copy of their booking confirmation, boarding pass, and passport at check-in.

Guests arriving on an inbound flight must not pass through immigration control. Guests arriving from the city must be checked-in on an outbound flight. A valid traveling document must be presented during check-in. Guests will not be able to access their checked-in baggage at the hotel, and the hotel is not responsible for guests' checked-in luggage transfer during stay. The hotel is not responsible for guests who are unable to pass through immigration control from the city.

Due to COVID-19 restrictions at the airport, guests may only leave their rooms within 90 minutes of their scheduled flight departure time.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 12:30 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Aerotel Transit Hotel, Terminal 1

Policies

As noted in room type names, this transit hotel only allows rooms to be booked for a designated number of hours rather than per night.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: SGD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aerotel Singapore Terminal 1 Changi Airport Hotel
  • Aerotel Terminal 1 Hotel
  • Aerotel Singapore Terminal 1 Changi Airport
  • Aerotel Transit Hotel Terminal 1 Singapore
  • Aerotel Transit Hotel Terminal 1
  • Aerotel Transit Terminal 1 Singapore
  • Aerotel Transit Terminal 1
  • Aerotel Singapore inside Changi Arpt Terminal 1 transit area
  • Aerotel Transit Hotel Terminal 1
  • Aerotel Transit Hotel, Terminal 1 Hotel
  • Aerotel Transit Hotel, Terminal 1 Singapore
  • Aerotel Transit Hotel, Terminal 1 Hotel Singapore

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.