6/10 Okay
R
Travelled with partner
7 Nov 2025
Second stay here. Convenience to departure gate for early am flight is great. Beds comfortable but light under bedside table cannot be switched off, so room illuminated all night. Bathroom this time was grotty - tiles behind showerhead mouldy, tiles on shower floor felt slimy and the shower drain smelled musty. Not the fault of regular housekeeping, the room needs to be put out of action for deep cleaning. We booked for 12 hrs and wanted somewhere to store our luggage while we attended the free Singapore tour, but not possible at this hotel. Only option was checking in early, which would have meant checking out early, impacting sleep. The first check-in agent kindly helped create a solution, but by the time we returned that agent had finished for the day. He had left notes for the next shift, but the second check-in agent was totally inflexible, refusing to allow us to check in even 20 minutes early so we could drop our luggage and make the tour on time. The price is around triple other comparable options in Singapore, so it was disappointing to find the second check-in agent's service to be so inflexible. We already paid much more for the convenience of staying IN the airport, having to also get up 30 mins earlier and lose the sleep meant paying this extra was wasted. Would have been better staying somewhere else and paying the taxi fee to get to the airport. Would still have had to wake up at the same time, but would have saved $100+. Unlikely to stay again because of this
R
Stayed 1 night in Nov 2025
