6/10 Okay
Regina
15 Mar 2025
Disliked: Staff & service
if you stay 1 night great, if you stay longer not so great. we stayed 6 nights, had room serviced once, which was not a problem I rather don't have anybody touch my bed and things anyway. problem was towels and toilet paper. After the second day we asked for more towels and were denied, told if they give us more towels we take them away from other guests!!? reluctantly given a roll of toilet paper. thought ok we just make due until housekeeping comes. 3rd day no housekeeping. back to reception to ask for towels and were downright told we were lying about no housekeeping and they demanded to see our room as evidence. fortunately a second reception person came and after arguing and telling us housekeeping only comes every other day and us telling him it is day 3 we graciously got more towels. too sad since the hotel has a great location to busses, mrt, restaurants and the peranaken neighborhood. perhaps the hotel should purchase more towels??!!! toilet paper!!! and not accuse their guests of lying!!!!!
Regina
Stayed 6 nights in Mar 2025
