This hotel has lots of potential. However there are several things wrong. We paid $50 a night for Soon Noeng, and it was not worth the money. The rooms were incredibly dirty with dead bugs in the corners, unclean bathrooms with yellow toilet water. We had problems with the electricity in our room flickering like a fire alarm, then cutting out all together, and the hotel staff only moved us after some firm persuasion from us. The next room was equally dirty and unclean. The staff said they would clean the room for us in the morning. After spending the day at the beach, we came home at 4pm to a dirty room - not even the bed or towels had been changed. Note about the beach - the hotel is next to what looks like a sewage pipe flowing into the bay, turning the water a sluggish brown colour in which you wouldn’t want to swim. We had to walk 5 mins up the beach outside another resort to enjoy the beach. We complained to the hotel and said we wished to check out 1 night earlier than paid for due to their lack of customer service, rooms etc. We asked for a refund for our last night we had paid for but didn’t wish to stay - the hotel said they wouldn’t give us our money back at first. After some discussion, they said they would pay us in the morning when we checked out. In the morning, they only gave us $35 back. We argued that we wanted a full nights refund of $50. After a heated discussion, the hotel finally gave us $50 back. They were unapologetic about the whole situation.