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"This hotel is nice, but if your looking for service look elsewhere i found them to be consistently bad in customer service. I stayed on two occasions ... " More

By a verified traveller on Tue 24 Apr 2018

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Hotel Description

At Independence Hotel Resort & Spa you'll be 1.8 km (1.1 mi) from Sokha Beach and 4.9 km (3 mi) from Ochheuteal Beach. Highlights at this beachfront hotel include 2 restaurants, 2 spa tubs, and a full-service spa.

LCD TVs with cable channels are featured in all 128 soundproofed rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Down comforters welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Additionally, room service, free bottled water, and safes are available.

A day of pampering at Jouvence Spa can include beachside massages, body wraps, and facials along with access to the sauna and spa tub. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the private beach where you'll find free cabanas, and enjoy the onsite indoor swimming pool and outdoor swimming pool. 7104 square feet (660 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a health club, and a sauna. Free English breakfast is available daily between 7:30 AM and 10:30 AM. There's also the convenience of free valet parking.

Within a 30-minute drive of this 4-star Sihanoukville City Centre hotel, attractions include Lazy Beach and Otres Beach.

Sea Pavilion

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$124* Per night/room 18 Mar. - 19 Mar.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pool Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Eco-Pods (Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Independence Hotel Resort & Spa ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 1.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Independence Hotel Resort & Spa

Everyone (2)
3 out of 5

Hotel looks good in pictures but ....

Pros: Infinity Pool
Location: Customer Service
This hotel is nice, but if your looking for service look elsewhere i found them to be consistently bad in customer service. I stayed on two occasions in April 2018 - 1st time arrived late around 7.30pm check in was OK but staff did not seem very friendly and did not offer us anything on arrival after a 9 hour road trip to Sihanoukville a cool towel and a glass of refreshment would of been nice, we ended up in the Sunset Restaurant for dinner at 9pm we asked for a table of 6 only to find the waiter being difficult and saying but we close at 10 and we were getting the tables ready for breakfast. (again, something that a guest should not be hearing), we then found ourselves in the Coral Restaurant they served us dinner without an issue but possibly because we told them about our bad experience in the Sunset Restaurant. On our 2nd stay we arrive at 3.00pm check in time was 2pm we were told at reception our room was not ready and to wait in reception, 30 minutes later i requested the room key irrelevant of the cleanliness of the room as we again had been travelling and needed to rest, room was still being prepared when we entered - this is totally unacceptable for a hotel of this size to be treating guest like numbers our rooms were suites and the price of the room did not come cheap even for Cambodia. Just because Jaqueline Kennedy once stayed there does not make it a good Hotel - Customer Service and good amenities would go a lot further

Posted by , from Australia on 24 Apr. 2018

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Comment from Hotel Management

24 Jun. 2019 by Hotel Management

Dear Guest, Thank you for choosing to stay at the Independence hotel. We appreciate your feedback we will work on improving better service. We look forward to welcoming you and your valued guests again in the near future.

2 out of 5

Very average

Staff were rude and everything is overpriced. Alot of mould in the room too.

Posted by on 18 Nov. 2017

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Comment from Hotel Management

21 Nov. 2017 by The management

Dear guest, We are sincerely apologies for any inconvenience. We will investigate and improve our service.

About the Independence Hotel Resort & Spa

Location Street 2 Thnou, Sangkat 3, Sihanoukville, 18000

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Independence Hotel Resort & Spa like an outdoor pool and an indoor pool. Free breakfast is available daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a health club, a steam room, and a rooftop terrace. Valet parking is free. Smoking is allowed in designated areas at this 4-star Sihanoukville hotel.

  • 1 building
  • 128 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 7104 sq ft of conference space
  • 660 sq m of conference space
  • Built in 1960
  • English breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Sihanoukville (KOS) (21.6 km / 13.4 mi)
  • Parking: Free valet parking

Room Amenities

Independence Hotel Resort & Spa offers 128 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Sihanoukville hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free English breakfast daily from 7:30 AM to 10:30 AM.

Independence Hotel Resort & Spa has 2 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 15

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Please note, some room types at this property are not available when booking a stay with children.
  • One child stays free
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Independence Hotel
  • Independence Hotel Resort
  • Independence Hotel Resort Sihanoukville
  • Independence Sihanoukville
  • Independence Hotel Sihanoukville
  • Independence Hotel Resort Spa
  • Independence & Sihanoukville
  • Independence Hotel Resort & Spa Hotel
  • Independence Hotel Resort & Spa Sihanoukville
  • Independence Hotel Resort & Spa Hotel Sihanoukville

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.