6/10 Okay
Tawnya H.
7 June 2024
Disliked: Cleanliness
Disappointing
we were very excited to be finally staying so close to the beach this year we splurged because this had everything we were looking for and always bought once we got to Florida. We left the airport and stopped in to get groceries on our way, when we got to the condo about 9 pm we walked in to find it a complete disaster. It had not been touched since the last person checked out, extremely dirty floors, bedding laying all over, wet towels, bugs, things spilled and things left in the refrigerator. To top it off we could not get the lock box to work right. We tried texting and calling the owner and got no answers. I was in tears and my husband loaded all our suitcases back up and we headed for a hotel. I finally got a call about 9:30 telling me his cleaning company has messed up and they would get it righted as soon as they could in the morning and they would get ahold of us when we could check in. I told him the keybox was not working and he made it sound like I was dumb, I asked the cleaning lady the next day and she told me they have been having problems with it, it never did get fixed. They advertised a wagon that was broken and chairs that are moldy then told me people usually buy their own. I scrubed things, my husband bought parts and fixed the wagon and umbrella and we used a bandaid to keep the lock box closed. We were reimbursed 1 night, which didnt cover the hotel & eating out I asked for more $ back as it ruined our first day and was told not to leave a review
Tawnya H.
Stayed 7 nights in May 2024