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Hotel New Palace

3.0 star property

Photo gallery for Hotel New Palace

Property amenity
Daily buffet breakfast for a fee
Exterior
Down duvets, desk, blackout curtains, free WiFi
Banquet hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is AU$127
14 June - 15 June

Explore the area

View map
7683-18 Shingu, Shingu, Wakayama, 6470081
  • Place, Kumano Hayatama Taisha
    ‪12 min walk‬
  • Place, Kamikura Shrine
    ‪17 min walk‬
  • Place, Yoshino-Kumano National Park
    ‪7 min drive‬

Room options

View all photos for Single Twin Room, Non Smoking

Down duvets, desk, blackout curtains, free WiFi

Single Twin Room, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed
  • Free Wi-Fi

Twin Room-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room - Non-smoking

Down duvets, desk, blackout curtains, free WiFi

Single Room - Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • Free Wi-Fi

View all photos for Double Room With Bath

Down duvets, desk, blackout curtains, free WiFi

Double Room With Bath

  • Sleeps 2
  • Free Wi-Fi

About the area

Shingu

At Hotel New Palace you'll be within just a 15-minute stroll of Sacred Sites and Pilgrimage Routes in the Kii Mountain Range and Sato Haruo Memoria Museum. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .The hotel's restaurant is a nice spot to grab a bite. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and a microwave in a common area. Each morning buffet breakfast is served between 6:30 AM and 9:00 AM. .Sights within a 20-minute walk of this 3-property class Shingu hotel include Kumano Hayatama Taisha and Kamikura Shrine.

What's nearby

  • Sacred Sites and Pilgrimage Routes in the Kii Mountain Range - 8 min walk - 0.7 km
  • Kumano Hayatama Taisha - 12 min walk - 1.0 km
  • Sato Haruo Memoria Museum - 12 min walk - 1.0 km
  • Kamikura Shrine - 17 min walk - 1.5 km
  • Yoshino-Kumano National Park - 7 min drive - 1.6 km

Getting around

  • Kii-Katsuura Station - 24 min drive

Restaurants

  • ‪丹福 - ‬1 min walk
  • ‪マジックピエロ - ‬1 min walk
  • ‪寿司 かつ田 - ‬5 min walk
  • ‪熊野の味処 味斗 - ‬5 min walk
  • ‪カイハミカルネ - ‬3 min walk

About this property

Hotel New Palace

There's a restaurant on site. WiFi is free in public spaces. Hotel New Palace also features a vending machine, laundry facilities, and a television in common area.

This 3-star Shingu hotel is smoke free.

  • 93 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Dining venue
Hotel New Palace offers 93 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. 24-inch Smart televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

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KAMENOI HOTEL NACHI KATSUURA KUMANO KODO
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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 256 reviews
The price is AU$147
25 June - 26 June
KAMENOI HOTEL NACHI KATSUURA KUMANO KODO

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,540 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • This property does not allow children.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1540 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEW PALACE Shingu
NEW PALACE Shingu
HOTEL NEW PALACE Hotel
HOTEL NEW PALACE Shingu
HOTEL NEW PALACE Hotel Shingu

Frequently asked questions

What is the cancellation policy at Hotel New Palace?

Hotel New Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Palace?

As of 12 June 2026, prices found for a 1-night stay for 2 adults at Hotel New Palace on 14 June 2026 start from AU$127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there hot tubs in the rooms at Hotel New Palace?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Palace serve breakfast?

Yeah, buffet breakfast is served daily from 6:30 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel New Palace?

No, Hotel New Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel New Palace?

Yep, you can grab a meal at Hotel New Palace's onsite restaurant.

What time are check-in & check-out at Hotel New Palace?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Hotel New Palace?

No, pets are not allowed.

Hotel New Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 257 reviews
Rating 8 - Good. 102 out of 257 reviews
Rating 6 - Okay. 26 out of 257 reviews
Rating 4 - Poor. 1 out of 257 reviews
Rating 2 - Terrible. 6 out of 257 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

william

Liked: Amenities
This was a nice place to stay. Great breakfast and good location.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Man Wai

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in Oct 2025
Verified

8/10 Good

jose

Liked: Cleanliness
Nice hotel for a reasonable cost
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay with nice helpful staff, thanks
Stayed 1 night in Oct 2023
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and we had a room with view over castle ruins. Easy to walk to Grand Shrine. Rooms were a good size for Japan
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Chung-Yin

Liked: Cleanliness, staff & service, amenities
Nice location, just 7 mins walk from JR station
Stayed 1 night in May 2024
Verified

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are bigger compared to typical ones in Japan. Love the onset.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Kathy

The hotel is ideal to use as a base for Kumano Kodo trail as it is has regular buses to all the tourist areas. The hotel is quite basic but this is a small town. I would encourage all to try the local restaurants which look like they may or may not be open but be brave and you will eat some amazing food. The Tourist Info Centre is excellent and very helpful - with english speaking offering.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel New Palace is a real gem in Shingu

I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay.
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great value for the money if you decide to stay in Shingu. Rooms are clean and comfortable. It is Japanese business hotel so it runs efficiently and smoothly. The area is not aesthetically pleasing but it has all you need in regards to restaurants and shops to pick up stuff. Highly recommended.
Stayed 1 night in Feb 2023
Verified

8/10 Good

yoshifumi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

May

Disliked: Cleanliness, amenities, property conditions & facilities
A big cockroach was crawling on the bed when I lifted the comforter. Luckily, my husband was with me and killed the pest. I informed the front desk, but besides some insincere apologies, nothing was done. I had to ask the receptionist to come to the room to remove the pest and change the bed linens. I was glad it was just a one-night stay. I will never return, even if it were a free stay—no way.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂、朝食
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

YASUSHI

Liked: Cleanliness, property conditions & facilities
大変良い
Stayed 1 night in Feb 2026
Verified

8/10 Good

JUNKO

清潔
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Naruyoshi

Liked: Cleanliness, staff & service, amenities
スタッフの親切、丁寧
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

awazu

Liked: Cleanliness, staff & service, amenities
お部屋も広くて、コスパ良く、快適に過ごせたのと大きくないけど浴場があって良かったです。
Stayed 1 night in Nov 2025
Verified

8/10 Good

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大浴場があるのがとてもいいです。混んでいて喫煙の部屋しか取れなかったのが残念。
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

LINYUAN

Disliked: Staff & service, property conditions & facilities, room comfort
前台人員服務態度不禮貌， 我持一張訂單，訂兩個房間， 前台人員竟分給我們不同樓層的房間，請他調整，竟然不允，怪我兩個方間的姓名不是同一個人。 怎麼會這樣處理呢？ 我跟他說這樣的話我們聯繫不便，請他調整到同一樓層，他就用翻譯機說我是「不良的旅客」！ 前台服務給了鑰匙和朝食券而已，對備品/設施/環境 完全沒有介紹！ 要問才告知，且是問一答一，非常不親切，去日本旅行30年，第一次經歷過的如此不善的日本服務人員。 我無奈的進入房間，房間大而無當：塞了3張大床，桌椅陳設老舊/笨重，即使要挪張椅子都十分費力！ 洗衣房煙味重，洗衣機的費用比任何旅社都貴！ 總之：我再也不會訂這一間旅社了。
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kazuhito

Liked: Cleanliness, amenities, property conditions & facilities
部屋も広く良かった。 ただ、バスタオルはもう少し大きくて厚手のものがいいかもしれません。 自動チェックイン、チェックアウトなのでスタッフと全く会話してないので、評価のしようがありません。
Stayed 1 night in Sep 2025
Verified

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities

j良いホテルここしないです

朝大浴場も使えたら最高です。
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

YUKA

Disliked: Cleanliness, property conditions & facilities
トイレが臭い
Stayed 1 night in May 2025
Verified

10/10 Excellent

miyazono

Liked: Cleanliness, amenities, property conditions & facilities
綺麗に清掃されており気持ちよく過ごせました。 フロントの男性の方やレストランの方が優しく対応してくれました。 特に朝ごはんの種類が豊富で野菜もシャキシャキしていて美味しかったです。 マッサージチェアが無料で使え旅の疲れがだいぶ癒されました。 機会があればぜひまた泊まりたいです。
Stayed 1 night in May 2025
Verified

8/10 Good

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities
広くてゆったり出来ました。 清潔感もあり良かったです。
Stayed 2 nights in Dec 2024