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Hotel Willow Banks, Mall Road Shimla

Property class: 4

Photo gallery for Hotel Willow Banks, Mall Road Shimla

A modern interior with large windows, a chandelier, and a view of a hillside cityscape.
A wooden-themed room with a bed, a table with a cup and saucer, and a television mounted on the wall.
A restaurant with a terrace, tables, chairs, and a view of a cityscape.
A restaurant with a sign reading "18th Century Cookhouse & Bar" and a sign for "Pan Indian Vegetarian Café."
An outdoor café with a glass roof, brick walls, and potted plants.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available
  • Business services
The current price is AU$89
includes taxes & fees
3 Nov - 4 Nov

Explore the area

View map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001
  • Place, Mall Road
    ‪2 min walk‬
  • Place, Christ Church
    ‪10 min walk‬
  • Place, Lakkar Bazar
    ‪16 min walk‬
  • Airport, Shimla (SLV)
    ‪39 min drive‬

Room options

View all photos for Super Deluxe Room with Small Balcony and Bathtub

A hotel room with a bed, bedside table, lamp, television, and a small table with breakfast items.

Super Deluxe Room with Small Balcony and Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room - Mall road facing with Bathtub

A hotel room with a bed, bedside table, lamp, television, and a small table with breakfast items.

Deluxe Room - Mall road facing with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room with Large Balcony and Bathtub

A neatly made bed with white linens and a brown throw blanket, a wooden nightstand with a lamp, a wooden desk with a chair, and a small table with a coffee pot and a flower vase.

Premium Room with Large Balcony and Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite with Jacuzzi

A bedroom with a wooden floor, a bed with white bedding, a wooden bench, and a window with blinds.

Family Suite with Jacuzzi

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Premium Rooms with Kitchenette

A wooden-themed room with a bed, a table with a cup and saucer, and a television mounted on the wall.

Premium Rooms with Kitchenette

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury rooms with Balcony (Limited View) and Bathtub

A hotel room with a bed, a television, a desk with a lamp, a telephone, and a wine bottle.

Luxury rooms with Balcony (Limited View) and Bathtub

  • Valley view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Club Room with Balcony and Bathtub

A bedroom with a large bed, a desk, and a chair. There is a window with a view of the outside.

Club Room with Balcony and Bathtub

  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Super Deluxe Room with Small Balcony

A neatly made bed with a wooden headboard, a bedside table with a lamp, a chair, and a small desk with a mirror and a vase with a flower.

Super Deluxe Room with Small Balcony

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Shimla

At Hotel Willow Banks, Mall Road Shimla you'll be within just a 10-minute stroll of Mall Road and Christ Church. Highlights at this hotel include 5 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages, aromatherapy and Ayurvedic treatments along with access to the sauna. Enjoy the nightclub, gym and sauna. A meeting room, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 8:30 AM and 10:30 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Shimla hotel include Kali Bari Temple and Lakkar Bazar.

What's nearby

  • Mall Road - 2 min walk - 0.2 km
  • Gaiety Theater - 9 min walk - 0.7 km
  • Christ Church - 10 min walk - 0.9 km
  • Lakkar Bazar - 16 min walk - 1.3 km
  • Kali Bari Temple - 20 min walk - 1.7 km

Getting around

  • Shimla Station - 8 min drive
  • Shimla (SLV) - 21 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Indian Coffee House - ‬12 min walk
  • ‪SOL - Café & Lounge - ‬2 min walk
  • ‪Under The Tree - ‬9 min drive
  • ‪Ashiana Restaraunt - ‬8 min walk

About this property

Hotel Willow Banks, Mall Road Shimla

Hotel Willow Banks, Mall Road Shimla offers its guests a full-service spa, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre, a meeting room, and limo/town car service are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Willow Banks, Mall Road Shimla. Parking is available for a fee.

This 4-star Shimla hotel is smoke free.

  • 55 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • Nightclub
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
Hotel Willow Banks, Mall Road Shimla offers 55 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Housekeeping is provided on a daily basis.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

A hotel named "The Orchid" with multiple floors, a well-lit facade, and a view of surrounding hillside buildings.
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Shimla
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 48 reviews
The price is AU$102
includes taxes & fees
8 Nov - 9 Nov
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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (INR 200 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift (122 centimetre wide door)

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Willow Banks, Mall Road Shimla

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 7000
  • New Year's Eve (31 December) Gala Dinner per child: INR 4000 (up to 6 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 700 for adults and from INR 500 for children
  • Self-parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Willow
Hotel Willow Banks
Hotel Willow Banks Shimla
Willow Banks
Willow Banks Hotel
Willow Banks Shimla
Willow Banks Shimla
Hotel Willow Banks Hotel
Hotel Willow Banks Shimla
Hotel Willow Banks Hotel Shimla

Frequently asked questions

Is parking available at Hotel Willow Banks, Mall Road Shimla?

Yep, Hotel Willow Banks, Mall Road Shimla has a self car park for INR 200 per day. A self car park is also available, for a fee.

How much does it cost to stay at Hotel Willow Banks, Mall Road Shimla?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Willow Banks, Mall Road Shimla on 3 Nov 2026 start from AU$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Willow Banks, Mall Road Shimla?

Yep, there is an onsite spa at Hotel Willow Banks, Mall Road Shimla. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

What luxury perks are available at Hotel Willow Banks, Mall Road Shimla?

Hotel Willow Banks, Mall Road Shimla features a full-service spa, a nightclub and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Hotel Willow Banks, Mall Road Shimla a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Willow Banks, Mall Road Shimla.

Does Hotel Willow Banks, Mall Road Shimla serve breakfast?

You bet, buffet brekkie is served daily from 8:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Willow Banks, Mall Road Shimla?

No, Hotel Willow Banks, Mall Road Shimla does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Willow Banks, Mall Road Shimla?

Yep, Hotel Willow Banks, Mall Road Shimla has 5 restaurants.

What time are check-in & check-out at Hotel Willow Banks, Mall Road Shimla?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Willow Banks, Mall Road Shimla?

No, pets and service animals are not allowed.

Hotel Willow Banks, Mall Road Shimla Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 68 reviews
Rating 8 - Good. 19 out of 68 reviews
Rating 6 - Okay. 10 out of 68 reviews
Rating 4 - Poor. 6 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent responsive staff!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely views from the balcony. Bed was very comfortable
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff right from front seat to housekeeping. I left Tip for housekeeping and the guy didn’t take whom I then called and gave. Breakfast was very delicious and staff was also very courteous. An excellent hotel to stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Recommended
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply the best

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't use spa att all, room was clean. Staff really good, didn't use bar. Otherwise all great.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Feb 2023
Verified review

6/10 Okay

Liked: Amenities
Descent room
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is in nice location

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Amenities
The location of the hotel is pretty good, as it’s close to Himachal Tourism Lift and the Mall Road. The Hotel has 3 nice restaurants and a Breakfast buffet as well. Breakfast buffet was a decently good spread and tasted nice. However, the washroom smelled very bad, and despite a request to change room and fix the smell, the staff merely cleaned the washroom and sprayed a freshner. The washroom continued to smell throughout the stay. Also, the bathtub was creaking and was clearly old. Additionally, when I ate at the restaurants (three times), twice I was not given a bill. The staff just showed me the total on the screen, but never gave me a bill. The one time I got a bill, it was billed partially only for the food, and not the drinks.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Shimla. Awesome, but Make your own decision.

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.
View from room.
In the old Townhouse. Either side of this is a KFC, Costa and Pizza Hut?!
Cool building
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
Zimmer sind in Ordnung - Sanitäreinrichtungen waren jedoch sehr enttäuschend - renovierungsbedürftig!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service crew are friendly
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat no view but I paid for view room
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in process was not smooth.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

Disliked: Staff & service, amenities
I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021