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The Crossways

5.0 star property
Luxury inn with free breakfast and restaurant

Photo gallery for The Crossways

Deluxe Suite
Reception
Deluxe Suite | Living area
Deluxe Suite
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Wells Cathedral
    ‪11 min drive‬
  • Glastonbury Tor
    ‪13 min drive‬
  • Wookey Hole Caves
    ‪18 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Rainfall showerhead
Private bathroom
  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 1 Single Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
Jetted bath
Rainfall showerhead
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Separate bath and shower
Deep-soaking bath
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

About the area

Shepton Mallet

A luxury stay in Shepton Mallet awaits you at The Crossways. You'll be 6.6 km (4.1 mi) from Wells Bishop's Palace and 6.8 km (4.2 mi) from Wells Cathedral. Highlights at this inn include free daily breakfast, a restaurant and free self-parking. .For a drink, you can stop by the inn's own lounge bar. Business amenities include 4 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning a free English breakfast is served. .Places within a 15-minute drive of this 5-property class Shepton Mallet inn include Kilver Court and Glastonbury Tor.
View more Inns in Shepton MalletOpens in a new window

What's nearby

  • Wells Bishop's Palace - 10 min drive - 6.4 km
  • Wells Cathedral - 11 min drive - 7.1 km
  • Glastonbury Tor - 13 min drive - 11.1 km
  • Glastonbury Abbey - 15 min drive - 12.4 km
  • Wookey Hole Caves - 18 min drive - 11.5 km

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪Cider Bus - ‬10 min drive
  • ‪The Apple Tree Inn - ‬5 min drive
  • ‪The George Inn - ‬8 min drive
  • ‪The Quarter Jack - ‬10 min drive
  • ‪Fosso Lounge - ‬11 min drive

About this property

The Crossways

Luxury inn with free breakfast and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. A terrace, barbecue grills, and concierge services are also featured at the luxury The Crossways. Free self parking is available.

This 5-star Shepton Mallet inn is smoke free.

  • 22 guestrooms or units
  • English breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Crossways offers 22 accommodations with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

Frequently asked questions

What is the cancellation policy at The Crossways?

The Crossways offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Crossways?

Yep, The Crossways has a free self car park.

Is The Crossways family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that The Crossways is a hit with families.

Does The Crossways serve breakfast?

Yeah, our visitors can't get enough of the free English breakfast here! Served daily, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Crossways?

No, The Crossways does not offer an airport shuttle service.

Is there a bar or restaurant at The Crossways?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Crossways?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 476 reviews
Rating 8 - Good. 141 out of 476 reviews
Rating 6 - Okay. 41 out of 476 reviews
Rating 4 - Poor. 15 out of 476 reviews
Rating 2 - Terrible. 11 out of 476 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing required to make the stay better. Even did our laundry.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Country stay

Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury
Stayed 3 nights in Feb 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, clean comfortable room
Stayed 2 nights in Feb 2025

8/10 Good

Alfie

Stayed 1 night in Feb 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Room was lovely, four poster bed was so comfy and the corner bath was delightful too! The food was also very tasty, definitely recommend this hotel if you’re in the area
Stayed 1 night in Feb 2025

10/10 Excellent

Helen, Lyndhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Comfortable and very clean. Great hospitality
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

Amazing, great room and staff. Food and service couldn't fault.
Stayed 5 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Helen, Lyndhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room
Stayed 3 nights in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley, spacious room. Quiet and homely.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rural setting but beware the roads are narrow.
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful hotel, loveky rooms, friendly staff.. a little in the middle of no where, but ideal for a calm chilled get away.
Stayed 2 nights in Oct 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice country setting, friendly staff, great breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

Ann

Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Like dtaying would dtsy again
Stayed 2 nights in Oct 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel with friendly staff. We had an executive double which was a good size with an excellent bathroom. A big bath which was very welcome. The location is quiet with some lovely country views. There is a spacious outside terrace perfect for catching a sunset. Breakfast was also enjoyable. If travelling by car this is a perfect base location.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024