2/10 Terrible
Steven
Travelled with group
12 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
This hotel was terrible in every way. Upon checking in my friend and I were told that the room we booked was only suitable for an adult and a child. When booking the reservation this was not said but at check in they said the maximum age of someone who can stay in the pull out couch was 12 years old. I checked off 2 adults on the reservation so surely they should’ve said something about this?
Once getting into the room just to see what the situation was, the pullout couch mattress was stained and the mattress cover was dirty. Not too mention there weren’t even any sheets we could use if we had wanted to sleep on it. As said above the bed was very small even for me so this wasn’t going to work.
Before leaving to find another hotel, my friend decided to use the shower and found hair inside of the bathtub (see photo).
After all of this I reached out to hotels.com and notified them of this experience to which they said they’d reach out to the hotel. To no avail, Novotel said there was no way they were going to issue any refund, partial or full after this.
Overall, I wouldn’t recommend anyone stay at a Novotel property at all costs. I am out $750 for a hotel I didn’t spend more than 30 minutes in even though Novotel could’ve booked it for the following night and issued a partial refund. Stay away from Novotel hotels.
Steven
Stayed 5 nights in Feb 2024