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Steigenberger Alcazar

5.0 star property

Photo gallery for Steigenberger Alcazar

Exterior
Creator video
Lobby
7 restaurants, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
The current price is AU$671
includes taxes & fees
15 Apr - 16 Apr

Explore the area

View map
Nabq Bay, Sharm El Sheikh, South Sinai Governorate
  • Place, Ras Mohammed National Park
    ‪10 min walk‬
  • Place, Nabq Bay
    ‪14 min walk‬
  • Place, Metro Market
    ‪2 min drive‬
  • Airport, Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Room, Garden View (Queen or Twin)

Minibar, in-room safe, desk, blackout curtains

Superior Room, Garden View (Queen or Twin)

  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Queen Bed

View all photos for Superior Room, Pool View (Queen or Twin)

Minibar, in-room safe, desk, blackout curtains

Superior Room, Pool View (Queen or Twin)

  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room (Queen or Twin, Partial Sea View)

Superior Room (Queen or Twin, Partial Sea View)

Superior Room (Queen or Twin, Partial Sea View)

  • Partial sea view
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room (Queen or Twin, Swim Up)

Minibar, in-room safe, desk, blackout curtains

Superior Room (Queen or Twin, Swim Up)

  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Suite, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 Queen Bed, Pool View

  • 116 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 Queen Bed, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Suite, 1 Queen Bed, Sea View

  • Sea view
  • 110 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, 1 Queen Bed (Private Pool)

Minibar, in-room safe, desk, blackout curtains

Royal Suite, 1 Queen Bed (Private Pool)

  • 141 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Garden View (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 Queen Bed, Garden View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Pool View (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 Queen Bed, Pool View (Deluxe)

  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed (Deluxe, Partial Sea View)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 Queen Bed (Deluxe, Partial Sea View)

  • Partial sea view
  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed (Deluxe, Swim Up)

Family Room, 1 Queen Bed (Deluxe, Swim Up)

Family Room, 1 Queen Bed (Deluxe, Swim Up)

  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Villa, Private Pool, Sea View (Queen Bed)

Minibar, in-room safe, desk, blackout curtains

Luxury Villa, Private Pool, Sea View (Queen Bed)

  • Sea view
  • 216 sq m
  • Sleeps 6
  • 3 Queen Beds

Family Room, 1 Queen Bed, Side Sea View (Deluxe)

  • Sleeps 3

Deluxe Family Queen, Pool View

  • Sleeps 3

Deluxe Family Queen, Garden View

  • Sleeps 3

Deluxe Family, Queen Bed, Swim Up

  • Sleeps 3

Royal Suite, Queen Bed, Private Pool

  • Sleeps 2

Deluxe Suite

  • Sleeps 2

Superior Room, Pool View (Queen Or Twin)

  • Sleeps 2

Superior Room, Side Sea View (Queen Or Twin)

  • Sleeps 2

Superior Room, Garden View (Queen Or Twin)

  • Sleeps 2

Executive Suite, Queen Bed, Pool View

  • Sleeps 2

Luxury Villa, Queen Bed, Sea View, Private Pool

  • Sleeps 6

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About the area

Sharm El Sheikh

A luxury stay in Sharm El Sheikh awaits you at Steigenberger Alcazar. Within just a 15-minute stroll, you'll find Nabq Bay and Ras Mohammed National Park. Highlights at this all-inclusive hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, Zohreya, serves Mediterranean cuisine and is open for dinner. With 3 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 hot tubs and outdoor tennis court. Business amenities include a conference centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping centre shuttle. .Attractions within a 20-minute drive of this 5-property class Nabq hotel include SOHO Square and Shark's Bay.

What's nearby

  • Ras Mohammed National Park - 10 min walk - 0.9 km
  • Nabq Bay - 14 min walk - 1.2 km
  • Metro Market - 2 min drive - 1.9 km
  • SOHO Square - 28 min drive - 14.3 km
  • Naama Bay - 48 min drive - 25.5 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 14 min drive

Restaurants

  • ‪Hama Restaurant at Steigenberger Alcazar - ‬7 min walk
  • ‪Lobby Bar at Laguna Vista Beach Resort - ‬4 min drive
  • ‪Columbus Cafe - ‬6 min walk
  • ‪Hard Rock Cafe Nabq - ‬3 min drive
  • ‪Fares SeaFood - ‬7 min walk

About this property

Steigenberger Alcazar

Steigenberger Alcazar is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Steigenberger Alcazar, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants and 7 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars, a beach bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a steam room. Limited free parking is available on a first-come, first-served basis. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Sharm El Sheikh hotel.

  • 584 guestrooms or units
  • 2 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 coffee shops
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
Steigenberger Alcazar offers 584 accommodations with minibars and a safe. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and bidets.

This Sharm El Sheikh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Amoura
  • Hama
  • Limoni
  • Sanafir
  • Zohreya

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Pool access ramp on site
  • Portable hoist available
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive an email from the property with reservation deposit payment instructions for any bookings where payment for the stay will be made on site instead of at the time of booking. The reservation deposit is payable by credit card via a secure link and due within 24 hours of receiving the email.
A birth certificate should be presented for children younger than age 14.
Breakfast included and half board bookings receive all meals in Zohreya or Rehana restaurants.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Steigenberger Alcazar

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar
Steigenberger Alcazar Sharm El Sheikh, Egypt - Nabq Bay
Steigenberger Alcazar All Inclusive Sharm el Sheikh
Steigenberger Alcazar All Inclusive
Steigenberger Alcazar Hotel Sharm el Sheikh
Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar Hotel Sharm El Sheikh

Frequently asked questions

What is the cancellation policy at Steigenberger Alcazar?

Steigenberger Alcazar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Steigenberger Alcazar?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Steigenberger Alcazar on 15 Apr 2026 start from AU$671, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Steigenberger Alcazar?

Yep, Steigenberger Alcazar has a free self car park. Onsite parking is limited.

Are there any beaches close to Steigenberger Alcazar?

The closest beach to Steigenberger Alcazar is Shark's Bay Beach (13 km).

Is there a spa on site at Steigenberger Alcazar?

Yep, there is an onsite spa at Steigenberger Alcazar. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Steigenberger Alcazar have a pool?

Steigenberger Alcazar has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Steigenberger Alcazar?

Steigenberger Alcazar features 3 poolside bars, 3 outdoor pools and 3 hot tubs.

What makes Steigenberger Alcazar a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Steigenberger Alcazar.

Is Steigenberger Alcazar family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Steigenberger Alcazar is a hit with families.

Does Steigenberger Alcazar serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Steigenberger Alcazar?

No, Steigenberger Alcazar does not offer an airport shuttle service.

Is there a bar or restaurant at Steigenberger Alcazar?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Steigenberger Alcazar?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Steigenberger Alcazar?

No, pets and service animals are not allowed.

Steigenberger Alcazar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 156 out of 207 reviews
Rating 8 - Good. 27 out of 207 reviews
Rating 6 - Okay. 15 out of 207 reviews
Rating 4 - Poor. 3 out of 207 reviews
Rating 2 - Terrible. 6 out of 207 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spot on!
Stayed 4 nights in Dec 2025

10/10 Excellent

Nihad

Stayed 3 nights in Dec 2025

10/10 Excellent

Namira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the hotel lobby is beautiful. We were greeted with fresh drinks and warm hospitality. Rooms are spacious and well kept, bear in mind there are no lifts. However, they have buggy’s to take you around which was the best thing ever! We had a lovely pool view. Food - there are 5 a la carte restaurants and depending on your stay you could try up to 3-5. We tried amoura (Lebanese) our favourite, limoni (Italian) also amazing and sinfiran. You also have the option of the main buffet, pool side restaurants and beach restaurant. There’s plenty of options and tasted all delicious. There are 3 main pools which includes 1 adults only, They are heated which was great. Staff were very lovely, in the buffet area they were always helpful and welcoming. Also, everywhere around the resort they are available and always ready to make your day better.
Stayed 5 nights in Dec 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
Honestly if not the best hotel I stayed in!! The staffs are amazing and the food wow just wow! Stayed for 4 nights so had access to 3 A La Carte restaurants and when I tell you they were amazing. HAMA was our favourite. They are spot on with customer service and the views from our balcony honestly 5* luxury
Stayed 4 nights in Dec 2025

10/10 Excellent

Wael

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an issue with the Air condition when we checked in but that was sorted out . Staff were amazing
Stayed 8 nights in Nov 2025

10/10 Excellent

Charlotte Eleanor

Stayed 7 nights in Nov 2025

8/10 Good

Inez

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Large room, which was cleaned every day by Isaam. Highly attentive to details and went above and beyond. Beautiful pools and large beach.
Stayed 7 nights in Nov 2025

10/10 Excellent

Aileen Teresa Claire

Stayed 7 nights in Nov 2025

10/10 Excellent

gemma

We had the most amazing stay here. Every restauran5
Stayed 7 nights in Oct 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was very nice, until we checked out and got a surprise €70 bill for mini bar usage. Apparently soft drinks ARE NOT free as we were told on arrival. When they say soft drink that ONLY applies to Coke and Fanta. Any other non alcoholic drink is apparently not considered a ‘soft drink’. This put a dampener on an otherwise nice week, and the reception staff argued black is white than their interpretation of soft drinks is only coke and Fanta, and offered no concession as a gesture of good will (we had nothing that wasn’t included in the all inclusive package at any bar in the resort). Otherwise the resort was very good, all bar the reception staff were very attentive and friendly, but this was sadly let down on checkout when service was a extremely poor!! Also be aware that although the site itself is peaceful, the resort next door is not, and they play loud night club type music until 11pm, so bring ear plugs if you want to sleep as it bleeds across to the Steigenburger.
Stayed 7 nights in Nov 2025

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Pools and rooms .polite helpful staff
Stayed 7 nights in Sep 2025

8/10 Good

Rawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its amazing family trip
Stayed 6 nights in Sep 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful service and staff! Catered to every need possible. Clean and luxurious resort overall.
Stayed 4 nights in Aug 2025

10/10 Excellent

Aysha

Stayed 9 nights in Aug 2025

10/10 Excellent

abdullah

Stayed 2 nights in Jul 2025

10/10 Excellent

Mustapha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 8 nights in Aug 2025

10/10 Excellent

R

Stayed 7 nights in Aug 2025

10/10 Excellent

Alaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Raid

Stayed 6 nights in Jul 2025

10/10 Excellent

Hatem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Saqer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Vanessa

Stayed 4 nights in May 2025

10/10 Excellent

Tom

Stayed 5 nights in May 2025

10/10 Excellent

Ricardo

Stayed 3 nights in May 2025

6/10 Okay

Viktor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at Steigenberger Alcazar all-inclusive hotel for 9 nights in early April. The hotel is clean, with spacious rooms and a stunning coral reef just off the pier — a clear highlight of the trip. However, several issues made the experience less enjoyable. There aren’t enough bathrooms across the resort grounds, which was inconvenient. The beach is shallow (1–2 feet) and not swimmable — you can only enter deep water at the end of a long pier. The snorkeling pier only opened around 10 a.m., even though mornings were calm and cooler — a missed opportunity for guests. Pools closed at 5 p.m. daily for chlorine cleaning, which left a strong smell and could have been scheduled later without disrupting guests. Service was minimal. At the buffet, no one checked if we needed drinks or utensils. No waiters by the pool. Towels could only be exchanged through room service, which wasn’t convenient. À la carte restaurant staff didn’t know the menu well — e.g., confusing sake with soy sauce. Descriptions were also off: a “seaweed salad” was mostly carrots, and “salmon on beets” came without beets. The spa felt neglected — low on towels and only one of four steam rooms working. While the reef and natural beauty were amazing, poor service and puzzling management decisions really held this place back. With better hospitality and attention to detail, this resort could be great. For now, I wouldn’t recommend it.
Stayed 9 nights in Apr 2025