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Novotel Sharm El-Sheikh

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Novotel Sharm El-Sheikh

4 outdoor pools, pool umbrellas, pool loungers
Exterior
Reception
3 bars/lounges, 2 poolside bars, beach bar
3 bars/lounges, 2 poolside bars, beach bar

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • On private beach
The current price is AU$163
includes taxes & fees
14 June - 15 June

Explore the area

Map
Naama Bay, Sharm El Sheikh, South Sinai Governorate, 32
  • Naama Bay
    ‪5 min walk‬
  • Naama Bay Beach
    ‪15 min walk‬
  • Domina Coral Bay Congress Centre
    ‪7 min drive‬
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds (Palm Wing)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds (Palm Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed (Palm Wing)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed (Palm Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed (Beach Wing)

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, 1 Double Bed (Beach Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds (Palm Wing)

Minibar, in-room safe, desk, blackout curtains

Family Suite, Multiple Beds (Palm Wing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Superior Room, 2 Single Beds (Beach Wing)

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds (Beach Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed (Palm Wing)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed (Palm Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds (Palm Wing)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds (Palm Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 42 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room, 1 Double Bed (Beach Wing)

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, 1 Double Bed (Beach Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Poolside (Beach Wing)

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds, Poolside (Beach Wing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Designer toiletries
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Sharm El Sheikh

A luxury stay in the heart of Sharm El Sheikh awaits you at Novotel Sharm El-Sheikh. Within a 20-minute stroll, you'll find popular places like Naama Bay Beach and Naama Bay. Highlights at this beachfront hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, Swedish massages and body wraps. The buffet restaurant, Coral Restaurant, is open for breakfast, lunch and dinner. Pool Bar is the hotel's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site marina and nightclub. Plus you'll find a gym, a Turkish bath/hammam and a hot tub. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Naama Bay hotel include Domina Coral Bay Congress Centre and SOHO Square.

What's nearby

  • Naama Bay - 5 min walk - 0.5 km
  • Naama Bay Beach - 15 min walk - 1.3 km
  • Hollywood Sharm El Sheikh - 2 min drive - 2.3 km
  • Domina Coral Bay Congress Centre - 7 min drive - 4.9 km
  • Shark's Bay - 10 min drive - 6.0 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 18 min drive

Restaurants

  • ‪ماكدونالدز - ‬8 min walk
  • ‪ماكدونالدز - ‬14 min walk
  • ‪مجرشي - ‬14 min walk
  • ‪أوتار الخليج - ‬13 min walk
  • ‪سيناى دايفرز بار - ‬12 min walk

About this property

Novotel Sharm El-Sheikh

Luxury hotel on the beach, with 4 outdoor pools
Some rates at Novotel Sharm El-Sheikh are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Novotel Sharm El-Sheikh, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. This luxury hotel also offers a complimentary children's club, a children's pool and a health club. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 5-star Sharm El Sheikh hotel.

  • 382 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
Novotel Sharm El-Sheikh offers 382 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Italian, Russian, Spanish, Ukranian

Similar properties

Exterior

Mövenpick Resort Sharm El Sheik Naama Bay

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 501 reviews
The price is AU$176
includes taxes & fees
14 June - 15 June
Mövenpick Resort Sharm El Sheik Naama Bay

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Sharqi
  • Coral Restaurant
  • Italian Restaurant
  • La Palma Restaurant
  • Pool Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Water skiing
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,938 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Sharm El-Sheikh

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 140
  • Christmas Eve (24 December) Gala Dinner per child: USD 70 (from 3 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 140

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 for adults and from USD 5 for children
  • Airport shuttle fee: USD 10 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Hotel Sharm El-Sheikh
Novotel Sharm El-Sheikh
Sharm El-Sheikh Novotel
Novotel Sharm El Sheikh
Novotel Sharm El-Sheikh Hotel
Novotel Sharm Hotel
Novotel Sharm
Novotel Sharm El-Sheikh Hotel
Novotel Sharm El-Sheikh Sharm El Sheikh
Novotel Sharm El-Sheikh Hotel Sharm El Sheikh

Frequently asked questions

What is the cancellation policy at Novotel Sharm El-Sheikh?

Novotel Sharm El-Sheikh offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Sharm El-Sheikh?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at Novotel Sharm El-Sheikh on 14 June 2025 start from AU$163.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Sharm El-Sheikh?

Onsite parking is limited.

Are there any beaches close to Novotel Sharm El-Sheikh?

Yep, Novotel Sharm El-Sheikh is a short 15-minute walk from Naama Bay Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Novotel Sharm El-Sheikh?

Yep, there is an onsite spa at Novotel Sharm El-Sheikh. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Novotel Sharm El-Sheikh have a pool?

Novotel Sharm El-Sheikh has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Novotel Sharm El-Sheikh have a waterslide?

No, there is no waterslide at Novotel Sharm El-Sheikh, but Cleo Park is a short 13-minute walk away.

What luxury perks are available at Novotel Sharm El-Sheikh?

Novotel Sharm El-Sheikh features a private beach, 2 poolside bars and 4 outdoor pools.

Is Novotel Sharm El-Sheikh family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Novotel Sharm El-Sheikh is a hit with families.

Does Novotel Sharm El-Sheikh serve breakfast?

Yep, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Novotel Sharm El-Sheikh?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Sharm El-Sheikh?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Novotel Sharm El-Sheikh?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Sharm El-Sheikh?

No, pets and service animals are not allowed.

Novotel Sharm El-Sheikh Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 235 reviews
Rating 8 - Good. 74 out of 235 reviews
Rating 6 - Okay. 44 out of 235 reviews
Rating 4 - Poor. 19 out of 235 reviews
Rating 2 - Terrible. 17 out of 235 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nazia

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Antara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and its amenities are exactly as they appear in the pictures. It’s in a great location for long walks and is very kid-friendly, with lots of activities available.
Stayed 2 nights in Nov 2024

8/10 Good

leona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks for making my brief stay very relaxing, comfortable and quite pleasant. Particular mention to Sofia, your beautician, for her care, attention and artistry in providing me with a great nail service to welcome in the Christmas season.
Stayed 1 night in Nov 2024

10/10 Excellent

Gulru, Baku

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best plaj
Stayed 5 nights in Nov 2024

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful with amazing views! We would recommend this hotel for our family to stay there upon return One of the workers named Ali made our stay pleasant he is such a kind hearted and cheerful man
Stayed 4 nights in Nov 2024

8/10 Good

Hasnaa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, food on the other hand didn’t meet expectations
Stayed 5 nights in Oct 2024

4/10 Poor

kevin

Disliked: Property conditions & facilities
Reception Staff good at arrival and departure. Rude, arrogant,ignorant bar and waiting staff.Do not expect to be rudely dismissed with a wave of hand at any hotel.let alone an alleged 5* hotel. Food was very poor. Ist time ive seen Grey chicken. Not too keen on meat being served on the bone either. Mmmm leaving today with food poisoning and this is best bit. Definitely will not return nor recommend Novotel or sharm el sheikh tbh.As a much travelled british holidaymaker I do not expect to be waited on hand and foot, however, there was a clear distinction made between us and the other russian and middle eastern nationals staying at this hotel. Unacceptable and this place would maybe get 3* in arab Emirates or Europe/rest of world, in my opinion,.
Stayed 7 nights in May 2024

4/10 Poor

walid

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Novotel Palms is a Scam. If you don't get a beach wing room, be ready to the fact that you will be placed in the Palms wing, which is really a different hotel, with a different reception across the street, thus much farther from the beach. Don't tell your taxi you're going to Novotel Sharm El-Sheikh, but that you're going to Novotel Palms ... even though it is portrayed here as if it was just a different section. I was very annoyed and am convinced that this is very dishonest and Novotel should correct it by clearly specifying that it is a different hotel where you have to cross a 6 way street to get to the other hotel with the beach.
Stayed 7 nights in May 2024

10/10 Excellent

Miss N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2024

8/10 Good

Wasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

ELI

Travelled with family

very good more space

good place th rteam is good helpness tjay have relashen geust that check your compeny
Stayed 2 nights in Nov 2022

8/10 Good

ELI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good

the crew is good spicly eslam from reseption and thay have gust reletion that check your comfortable
Stayed 1 night in Nov 2022

2/10 Terrible

julia

Disliked: Amenities, property conditions & facilities
F&b service horrible, no service staff rude , manager rude !!! Gym close and not imformed Resort under renovation .... Terrible experience
Stayed 6 nights in Aug 2022

10/10 Excellent

FIRAS

Liked: Room comfort
Nice hotel
Stayed 7 nights in Aug 2022

6/10 Okay

anas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

10/10 Excellent

Aldijana

Stayed 1 night in Aug 2022

4/10 Poor

Walaa

Stayed 1 night in Jul 2022

8/10 Good

Esin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For family trip

We stayed in palm wings side. There was clean and peaceful,but it was far away from the sea and dinner restaurant. However, the beach side had some construct process, crowded and too loudly. I did not reccomend beach side for families. WiFi was a big problem because it did not work even palm wings lobi during the holiday. Also breakfast was not good enough, we ate same things every single days. Dinner was beter than breakfast but it was not sufficient.
Stayed 7 nights in Jun 2022

2/10 Terrible

raouf

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Bad service not worth the money

Never had a horrible experience like this before. 1. I bought an all inclusive rate the receptionist told me alcohol is not included unless I pay more. The receptionist tried to make me pay more saying i made a mistake in the booking. 2. The staff doesn’t speak any language not English not Russian not anything, my son who only speaks english had a hard time getting ‘water’ from the bar because the bartender doesn’t know what the word ‘water’ means. 3. Cheap food not open buffet, no variety. & borderline rude restaurant staff. 4. If you buy the all inclusive you have to cross the street to get to the restaurant where lunch & dinner are. If you do NOT buy the all inclusive rate, you will have the restaurants right in the same building. 5. I stayed in 3 stars hotels & resorts & got better service & amenities than this ‘5 star’ hotel. 6. Management & staff are a bigger problem than the old facilities of this hotel. 7. On the way to get to the restaurant staff cut tree branches & put it in your way or the path will be full of mud from watering the plants no common sense. I do not recommend staying there. I thought Accor hotels may have better standards than the rest but my stay there will have me stay away from this chain all together.
Stayed 4 nights in Jun 2022

4/10 Poor

Moufida

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked the beach ,i did not like the restriction when you enter and when to leave the beach ,i did not like the sales peoples too many of them you can not relax ,i did not like the foid they can not provide a simple thing white normal bread for a 5* you have to asked for things should be there anyway . I would not class this hotel as 5* i have been to a less * who provided better services .never again
Stayed 10 nights in Jun 2022

10/10 Excellent

RAMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in May 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice hotel. I would definitely stay again!
Stayed 5 nights in Apr 2022

4/10 Poor

Arpit

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Novotel palm wing is disappointing as you have to cross the road to other Novotel to do anything like breakfast or access the beach. This is not obvious when booking the room. Also there is hardly any staff for room service.
Stayed 3 nights in Apr 2022

8/10 Good

Soumaya, SURREY

Liked: Cleanliness, staff & service, amenities
It is great location. Walkable distance to great attractions. Internet is weak. Night time is loud.
Stayed 13 nights in Jan 2022