Where to begin... the location isn't as central as one would hope. There were always teens hanging around skateboarding or filming TikToks right out front of the hotel. Security seemed to be lacking at times, especially late at night. The service desk was not helpful or friendly at all... J Antonio had no customer service, was very short with us, and did not offer to help with any information we needed to enjoy our stay. He event shooed us away when we asked questions about our check out bill. Not professional at all. The heater was not working the whole time and we came back to find our ceiling leaking onto the floor, leaving a huge puddle in the restroom. We called for service and they took over 2 hours; when someone finally came (after we called again), he literally opened the ceiling tile up, let all the water fall into a bucket, and said the problem was fixed. Again, poor customer service and we were not offered a different room nor any type of condolence from our poor experience with the room. On top of that, the service at the hotel restaurant was also piss poor. No one wanted to help at all. Good luck ordering room service. ALSO, you have to ask for hot water from the bar downstairs since there is no coffee maker or kettle in the room. Good luck with that!