10/10 Excellent
Megan J., Louisville
9 Oct 2025
Liked: Cleanliness
This gorgeous cabin fit our family's needs perfectly: plenty of room to spread out and big shared spaces to enjoy time together as a group! We especially LOVED the huge upper deck and the incredible mountain views. We also enjoyed the firepit area and the hot tub. In fact, while relaxing in the hot tub one morning, we were delighted to spot a mama bear & her cub taking a leisurely stroll nearby! I also want to speak to the quality of customer service we received through Red Door Getaways. Through no fault of theirs, we did have a major issue when attempting to check-in on our first night. The only road leading to the cabin had been paved and was closed for 24 hours. We were stressed, to say the least: on a mountain with darkness falling, not knowing if we could even find a place to stay (with a big car show in town). We called just before 8PM, not sure if anyone would even answer at that hour. To my relief, Natasha picked up right away. She investigated the issue and once it became clear there was no way to get us into our cabin, she set out to find us a place to stay. Within the hour, we were walking into a new cabin, relieved to have a safe and comfortable place for the night. They truly went above and beyond to address this unfortunate issue, with Natasha kindly remaining available until she knew we were settled. While we would have loved a more "normal" experience, I mention this to emphasize the quality of service we received when it mattered most.
Megan J.
Stayed 2 nights in Oct 2025
