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Palm Heights

5.0 star property

Photo gallery for Palm Heights

2 outdoor pools, free pool cabanas, pool umbrellas
On the beach, beach bar, kayaking
View from room
Terrace/patio
Outdoor spa tub

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
747 West Bay Road, Seven Mile Beach
  • Place, Seven Mile Beach
    ‪3 min walk‬
  • Place, The Strand Shopping Center
    ‪6 min walk‬
  • Place, Camana Bay
    ‪10 min walk‬
  • Airport, George Town (GCM-Owen Roberts Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Suite)

Balcony view

Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Suite)

10.0 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds (One Bedroom Oceanfacing Suite)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Suite, 2 Double Beds (One Bedroom Oceanfacing Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, Multiple Beds, Ocean View (Two Bedroom Oceanview Deluxe Suite)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Suite, Multiple Beds, Ocean View (Two Bedroom Oceanview Deluxe Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 92 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Deluxe Suite)

55-inch Smart TV with cable channels, TV, Netflix

Deluxe Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Deluxe Suite)

10.0 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (One Bedroom Oceanfacing Penthouse Sui)

View from room

Suite, 1 King Bed (One Bedroom Oceanfacing Penthouse Sui)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Penthouse Suite)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Ocean View (One Bedroom Oceanview Penthouse Suite)

  • Ocean view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (One Bedroom Oceanfacing Deluxe Suite)

Beach/ocean view

Deluxe Suite, 1 King Bed (One Bedroom Oceanfacing Deluxe Suite)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living area

Suite, Multiple Beds

  • Ocean view
  • 122 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Suite, 1 King Bed, Terrace (One Bedroom Oceanfacing Terrace Suit)

Suite, 1 King Bed, Terrace (One Bedroom Oceanfacing Terrace Suit) | View from room

Suite, 1 King Bed, Terrace (One Bedroom Oceanfacing Terrace Suit)

  • Ocean view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Terrace, Beachfront (Two Bedroom Beachfront Terrace Suite)

Terrace/patio

Suite, Multiple Beds, Terrace, Beachfront (Two Bedroom Beachfront Terrace Suite)

  • Ocean view
  • 92 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View (Two Bedroom Oceanview Suite)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Ocean View (Two Bedroom Oceanview Suite)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 92 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Penthouse, 1 King Bed (Ocean facing)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Penthouse, 1 King Bed (Ocean facing)

  • Ocean view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Beachfront (Suite)

Penthouse, 3 Bedrooms, Beachfront (Suite)

Penthouse, 3 Bedrooms, Beachfront (Suite)

  • Sleeps 7
  • 3 King Beds

About the area

Seven Mile Beach

A luxury stay in Seven Mile Beach awaits you at Palm Heights. Within a short 5-minute stroll, you'll find Seven Mile Beach and Galleria Plaza. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Tillie's, is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own beach bar. Spend the day at the beach and enjoy the on-site 24-hour gym, Turkish bath/hammam and free pool cabanas. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Near this 5-property class Seven Mile Beach hotel, you'll find Port of Georgetown.

What's nearby

  • Seven Mile Beach - 3 min walk - 0.3 km
  • Galleria Plaza - 5 min walk - 0.4 km
  • The Strand Shopping Center - 6 min walk - 0.6 km
  • Camana Bay - 10 min walk - 0.9 km
  • Governor's Beach - 20 min walk - 1.7 km

Getting around

  • George Town (GCM-Owen Roberts Intl.) - 11 min drive

Restaurants

  • ‪Agua Restaurant & Lounge - ‬14 min walk
  • ‪Subway (Westshore) - ‬11 min walk
  • ‪Tillies - ‬1 min walk
  • ‪Ragazzi Ristorante Pizzaria - ‬2 min walk
  • ‪Seven - ‬12 min walk

About this property

Palm Heights

Palm Heights offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at the luxury Palm Heights. Free self parking and valet parking are available.

This 5-star Seven Mile Beach hotel is smoke free.

  • 52 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
Palm Heights offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate dining areas and includes dining tables. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Seven Mile Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 6.50 to 15 for adults and USD 8 to 20 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Resident's Lounge
  • Tillie's

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 24-hour pool access
  • Kayaking
  • Library
  • Paddleboard
  • Playground

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Beach toys
  • Children's toys
  • Dining table
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Living room
  • Playground
  • Pool toys
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 90 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Pool access
  • Spa access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.5 to 15 for adults and USD 8 to 20 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Beach Suites Resort Seven Mile Beach
Beach Suites Resort
Beach Suites Seven Mile Beach
Beach Suites
Palm Heights Hotel
Palm Heights Seven Mile Beach
Palm Heights Hotel Seven Mile Beach

Frequently asked questions

What is the cancellation policy at Palm Heights?

Palm Heights offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palm Heights?

Yep, Palm Heights has a free self car park and free valet parking.

Are there any beaches close to Palm Heights?

Yep, Palm Heights is a short 3-minute walk from Seven Mile Beach. Fun beach activities include snorkelling, kayaking and fishing.

Is there a spa on site at Palm Heights?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does Palm Heights have a pool?

Palm Heights has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at Palm Heights?

Palm Heights features 2 outdoor pools, a Turkish bath and free pool cabanas. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes Palm Heights a romantic place to stay?

Couples spa treatments and a bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Palm Heights.

Is Palm Heights family-friendly?

You bet! With amenities such as children's meals and a playground, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Palm Heights is a hit with families.

Does Palm Heights serve breakfast?

Yep, cooked-to-order brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Palm Heights?

No, Palm Heights does not offer an airport shuttle service.

Is there a bar or restaurant at Palm Heights?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palm Heights?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Palm Heights?

Furry friends are welcome at Palm Heights, with food and water bowls on offer.

Is there a golf course on site at Palm Heights?

There isn't one on site, but Britannia Golf Course is a short 12-minute walk away.

Palm Heights Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 255 out of 277 reviews
Rating 8 - Good. 19 out of 277 reviews
Rating 6 - Okay. 2 out of 277 reviews
Rating 4 - Poor. 1 out of 277 reviews
Rating 2 - Terrible. 0 out of 277 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I came to Palm Heights to celebrate my birthday and Maria and the rest of the staff went above and beyond to make our stay unforgettable! The food at Tillie’s is the best on the island and the spa and gym are amazing! We can’t wait to come back
Stayed 5 nights in Oct 2025

10/10 Excellent

harleen

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerrel

Stayed 4 nights in Oct 2025

10/10 Excellent

TED

Liked: Staff & service, property conditions & facilities
Great drip coffee in the room, nice friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 5 nights in Aug 2025

10/10 Excellent

Christine, Shippagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Nerolie

Stayed 4 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Amina

Liked: Cleanliness, amenities, property conditions & facilities
Amazing friendly clean unique private
Stayed 4 nights in Jul 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 2nd trip to Palm Heights and it was beyond incredible. We cannot wait to return. Thank you PH for always making us feel so special and at home. The staff is incredible. The views and the food are top notch. It’s a little slice of paradise.
Stayed 4 nights in Jun 2025

10/10 Excellent

Elie

Stayed 3 nights in Jun 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. Really made us feel welcomed. Had a great experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed at
Stayed 3 nights in May 2025

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully curated boutique hotel. The staff were kind and attentive. The variety of food allows you to continually eat at the property without getting bored of it. I would give this place 10/10
Stayed 5 nights in Apr 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t say enough about this property! It’s beautiful, the staff is the friendliest! Can’t wait to go back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Brandii

Stayed 2 nights in Apr 2025

10/10 Excellent

jacqueline

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful property. Great service- VERY PRICEY!
Stayed 4 nights in Apr 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel. Only issues: The room descriptions are misleading. The majority of one bedrooms “with a balcony” are a sliding door with a 2 feet wide (60cm) walk out - at the widest. You cannot see the beach unless you’re standing out there. No sitting possble. Beach chairs too close.
Stayed 6 nights in Mar 2025

10/10 Excellent

Robert John

Stayed 7 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the very best!

This property is just exquisite! The service, the food, the cleanliness, the hospitality. It’s one of the best properties we have ever stayed at. High recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025