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Windsor Palace Hotel

Property class: 4

Photo gallery for Windsor Palace Hotel

A spacious lobby with a grand staircase, marble flooring, and a seating area.
A grand lobby with a central staircase, white columns, and a view of the outside.
A large indoor hot tub with blue lighting, surrounded by palm trees and a modern interior design.
A lobby with a chandelier, a reception desk, and a seating area with chairs and a small table.
A grand hotel with a classical facade, large windows, and a well-lit entrance.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$230
includes taxes & fees
10 Nov - 11 Nov

Explore the area

View map
75 Jachranka on the Zegrze Lake, Serock, Masovia, 05-140
  • Place, Zegrze Reservoir
    ‪9 min walk‬
  • Place, Modlin Fortress
    ‪26 min drive‬
  • Place, Warsaw Zoo
    ‪56 min drive‬
  • Airport, Warsaw (WAW-Frederic Chopin)
    ‪90 min drive‬

Room options

View all photos for Classic Twin Room

A hotel room with two beds, a desk with a lamp, a chair, a small table, and a window with curtains.

Classic Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

A hotel room with a bed, two bedside lamps, a television on a cabinet, and a patterned carpet.

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the area

Serock

A family-friendly stay in Serock awaits you at Windsor Palace Hotel. You'll be within a 15-minute walk of Zegrze Reservoir and 3 km (1.8 mi) from Catholic Church of St. Anthony of Padua. Highlights at this hotel include a nearby private beach, a restaurant and a marina. .A day of pampering can include massages and aromatherapy. The restaurant, Victoria, serves international cuisine. Five O Clock is the hotel's own bar. Enjoy the nightclub, gym, Hot tub and sauna. 48438 square feet (4500 square metres) of event facilities include conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4-property class Serock hotel include Old Town Square and Old Town Market Place.

What's nearby

  • Zegrze Reservoir - 9 min walk - 0.8 km
  • Catholic Church of St. Anthony of Padua - 6 min drive - 4.7 km
  • Modlin Fortress - 26 min drive - 27.5 km
  • Warsaw Zoo - 56 min drive - 50.4 km
  • Arkadia Shopping Mall - 59 min drive - 51.1 km

Getting around

  • Warsaw Praga Station - 36 min drive
  • Frederic Chopin Airport (WAW) - 67 min drive

Restaurants

  • ‪Złoty Lin - ‬11 min drive
  • ‪McDonald's - ‬13 min drive
  • ‪Żura'aVina - ‬11 min drive
  • ‪ZAGŁOBA polska wołowina - ‬14 min drive
  • ‪Pod Wezuwiuszem - Pizza Neapolitańska - ‬12 min drive

About this property

Windsor Palace Hotel

A private beach is featured. Windsor Palace Hotel offers its guests a marina, a health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 48438 square feet (4500 square metres) and includes conference space. A nightclub, a sauna, and a terrace are also featured at the family-friendly Windsor Palace Hotel. Self parking is free.

This 4-star Serock hotel is smoke free.

  • 178 guestrooms or units
  • 48438 sq ft of conference space
  • 4500 sq. m of conference space
  • Nightclub
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Windsor Palace Hotel offers 178 air-conditioned accommodations with a safe and free newspapers. LCD televisions come with satellite channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Serock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Spa
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The price is AU$122
includes taxes & fees
29 Nov - 30 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 48 for adults and PLN 48 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Five O Clock
  • Victoria

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 48,438 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 80.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 100.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.17 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 48 for adults and from PLN 48 for children
  • Pet fee: PLN 80.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Windsor Palace Hotel Serock
Windsor Palace Serock
Windsor Palace Hotel Hotel
Windsor Palace Hotel Serock
Windsor Palace Hotel Hotel Serock

Frequently asked questions

What is the cancellation policy at Windsor Palace Hotel?

Windsor Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Windsor Palace Hotel?

As of 4 Nov 2026, prices found for a 1-night stay for 2 adults at Windsor Palace Hotel on 10 Nov 2026 start from AU$230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Windsor Palace Hotel?

Yep, Windsor Palace Hotel has a free self car park.

Are there any beaches close to Windsor Palace Hotel?

The closest beach to Windsor Palace Hotel is Vistula River Beach (25.9 km).

What luxury perks are available at Windsor Palace Hotel?

Windsor Palace Hotel features a nightclub, a health club and 1 hot tub.

Is Windsor Palace Hotel family-friendly?

You bet! With amenities such as a playground and an arcade, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Windsor Palace Hotel is a hit with families.

Does Windsor Palace Hotel serve breakfast?

Yeah, buffet brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Windsor Palace Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Windsor Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Windsor Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Windsor Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 8 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 0 out of 51 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For relax perfect place , very clean and service fast and correct , great location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, el edificio es muy bonito tipo colonial, las habitaciones son grandes y cómodas. Muy silencioso y rodeado de naturaleza. La única pega el transporte para salir de allí. Hay que arreglar con antelación el taxi, por que suele tardar entre 20’ y 30’ en llegar.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic family time at the Windsor Palace Hotel in Jachranka and I highly recommend this place for a getaway with kids! The hotel is exceptionally clean, and the massive space both inside and outside gives children plenty of freedom. The entire grounds are beautifully landscaped, including a wonderful garden and a beach accessed via a charming path through the woods and a rope park, which was a great adventure in itself. The service deserves a special mention. The Windsor Palace staff is extremely professional, helpful, and accommodating to the needs of a family, which made our stay incredibly comfortable. The breakfasts were simply excellent tasty, fresh, and varied so even picky eaters left full and happy. The hotel offers tons of brilliant activities, meaning there was absolutely no room for boredom. A well equipped kids playroom, a bowling alley, and a disco allow for a great time regardless of the weather. All of this in the picturesque area of the Zegrze Reservoir, and at a fantastic, very fair price. We will definitely be back!
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Zgodnie z rezerwacją miałem pokój od 14. Przyjechałem o 15 i dowiedziałem się że doba hotelowa zaczyna się od 16. Pani w recepcji dała do zrozumienia swoją postawą ze to mój problem iż nie sprawdziłem doby hotelowej u nich na stronie. Finalnie musiałem przyjąć zakwaterowanie w pokoju o niższym standardzie niż zapłaciłem (o 16 miałem już rozpoczęcie imprezy).
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket vackert hotell i mycket gott skick, kändes som i ett slott. Mycket bra frukostbuffé. Trevligt område med natur kring hotellet. Fungerade bra att sova bara en natt på hotellet, då jag var på genomresa.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cooking services that they offered for breakfast. The safe in the room was a good idea and was very nice. Alex
Stayed 7 nights in Jun 2021
Verified review

8/10 Good

Liked: Cleanliness

Мне не понравилось.

Это 25 км от аэропорта Модлин,такси туда и обратно 100€.Нету мини бара,нету холодильника.Комнаты нуждаются в ремонте.На завтрак мой ребёнок не нашёл ничего с шоколадом,не булочек не нутелы.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un endroit superbe, on se croirait dans un palace. Mon sejour a eu lieu durant l'épidémie donc je n'ai pas pu profiter de tout le charme de l'endroit. Chambre propre et très grande. Très bonne literie. Petit-déjeuner copieux. J'aimerai découvrir l'endroit dans des circonstances "normales". En tout cas endroit a découvrir ainsi que toutes les activités que je n'ai pas pu essayer : restaurants, la plage, et l´accro-branches a l'air dingue!
Stayed 1 night in May 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’m sure it’s a lovely place outside of pandemic time and in season. I attended a wedding here. The rooms are dated and looking past their prime. There was no bar. There was no restaurant for evening meals. There were no tea/coffee facilities in the room. This is very much a conference centre with rooms as opposed to a hotel. If I were you, I’d stay at the sister hotel next door. It had all the facilities that we’re missing. So it can’t be blamed on COVID.
Stayed 3 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel however we stayed for two nights at a good price but the was no facilities for a tea or coffee only from the bar or at breakfast times on the second night there was a works convention on were most were drunk and we even had a fight going on outside on the landing and the music keet us up till 3am not the best when you have to fly back home the next day would we stay again NO
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opinia służbowego wędrowca

Obiekt oraz okolica wspaniała, obsługa bardzo miła i pomocna, z restauracji nie korzystałem. Minus za brak otwartego "baru" (wytłumaczono, że to przez Covid-19), materace zbyt miękkie, brak lodówki w pokoju.
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Świetne miejsce na weekendowy wypad.

Bardzo udany pobyt! Od samego początku do końca. Przemiła Pani na recepcji nas przywitała i również pożegnała. Pokój bardzo wygodny, ze wszystkimi udogodnieniami. Przepiękna okolica do spacerów. Jak najbardziej polecam hotel Windsor.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Obiekt spory, znany, więc chciałem tam w końcu przenocować i miałem pecha lub innevoceny są na wyrost. Na powitanie recepcjonistka z grymasem na twarzy, nie mająca pojęcia jak rozliczyć pobyt / ta kwestia ciągnęła się do samego końca, kto pobiera odemnie kwotę za nocleg, strona internetowa czy mam bezpośrednio zapłacić w hotelu - Hotels. Com, ściągnęło mi kwotę w momencie rezerwacji, w pokoju odcrazu na wejściu oberwane drzwi od szafki /zgłosiłem to w recepcji, hednak uważam, że takue coś może się przytrafić w przydrożnym motelu a nie w tak wysoko cenionym hotelu /, śniadanie w miarę, ale brakowało tego "czegoś" jak ma miejsce o takim mniemaniu. Ogólnie to wysłużony hotel i przerost formy na treścią z pewnością nie wart tych cen, ale to tylko moje zdanie...
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Windsor

Po prostu super
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Siisti. Kaukana kaikesta. Ruoka keskinkertaista, Aamupala runsas.Ranta ei ollut uimakelpoinen. Liikenneyhteydet olemattomat.Huone oli hyvä.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warto przyjechac

Piękna okolica, ogromny kompleks hotelowy, duże przestronne pokoje, miła obsługa.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo ładna lokalizacja blisko jeziora i hotel w bardzo eleganckim wręcz barokowym stylu. Bardzo dobre śniadania.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wypad weekendowy

Wyjazd z rodziną piękna okolica piękny hotel sympatyczna obsługa, uśmiechnięta pomocna pokój zadbany łóżka wygodne na siłę można się przyczepić, ale my byliśmy zachwyceni w restauracji nie drogo w porównaniu do hotelu obok. Atrakcje dla dzieci blisko plaża jest gdzie po spacerować usiąść i się odprężyć polecamy i napewno wrócimy
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było ok, miła obsługa, dobre jedzenie.
Stayed 1 night in May 2019
Verified review

8/10 Good

Very pleasant stay in pleasing surroundings
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel; far from everything

This is a fantastic upscale hotel. Great room great amenities. They advertise multilingual staff however we only found one employee who could speak English. But she was really good! Unfortunately for the night of our visit and review the hotel was totally booked for two big events. The dining room was converted to a banquet room and we could only eat dinner in the lobby bar. We checked for other nearby restaurants and the nearest one was almost 10 km away.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Mahtava hotelli

Erittäin laadukas ja hieno hotelli! Olimme matkalla Suomesta Espanjaan ja tämä hotelli oli sopivasti matkan varrella. Näin laadukasta tähän hintaan ei Suomesta löydy.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to relax

Nice surroundings, loads of activities, good breakfast:)
Stayed 2 nights in Jul 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

A 4 stars hotel with unprofessional recepcionits

The hotel has 175 rooms, my friend and I we were the only guests in the hotel. They gave us a terrible welcome, they didn't provide to us any information and they lied about services. They didn't open to us the bowling, they didn't want to open the swimming pool and they were rude when we tried to complain. It was not a language issue, because my friend speaks Polish. Luckily, the manager she was kind and helped us because the receptionists were totally unprofessional for a 4 stars hotel. There were more people working (2 receptionists, 1 bar attender) than guests and they didn't care to give us a good service. I can't imagine how they treat people in big events.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

poor welcoming

het hotel op zich is goed, mooi, en nietjes. medewerken zijn niet welcoming mensen, vond ik, over het algemeen hospitality is niet iets voor polen!!