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4.1 out of 5

"High quality room within the airport with friendly staff and complimentary meal " More

By a verified traveller on Sat 11 Jan 2020

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Hotel Description

At Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2, you'll be connected to a shopping center and 9.9 km (6.2 mi) from Mitsui Outlet Park Klia Sepang. Highlights at this Art Deco hotel include a restaurant, a bar/lounge, and a 24-hour business center.

TVs with cable channels are featured in all 78 rooms, and you can enjoy free WiFi, free bottled water, and hair dryers. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while premium linens invite a good night's rest. Additionally, room service, desks, and toothbrushes and toothpaste are available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and express check-out. Other amenities include coffee/tea in a common area, free newspapers in the lobby, and luggage storage. Each morning local cuisine breakfast is served between 4:00 AM and noon.

Within a 30-minute drive of this 3.5-star Sepang hotel, attractions include Sepang International Circuit and KLIA Jungle Boardwalk.

Room & Meal : Double Plus - 12 hours

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$123* Per night/room 17 Dec. - 18 Dec.

Solo Room, Nightly Usage

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Solo Room (6 Hours, Room Only)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Solo Plus Room with VIP Escort Service (Max. 12 hours)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Solo Room (12 Hours. Room Only)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Plus Room with Massage Service (Nightly)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2

Everyone (3) Couples (1) Family (2)
4 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Riko Ariffin -Reservation officer

Dear Anonymous, I would like to sincerely thank you for staying at Aerotel Kuala Lumpur. I am delighted that you have chosen to stay with us during your recent visit to Kuala Lumpur and it is our pleasure having you as our guest. We hope you enjoyed your stay and experienced the exceptional services as intended by the associates. Warm Regards, Riko Ariffn Reservation Officer

5 out of 5
High quality room within the airport with friendly staff and complimentary meal

Posted by on 11 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Kitt

Dear Guest, Thank you for stayed with Aerotel Kuala Lumpur. We will glad to serve you and hope to see you again in near future.

4 out of 5
comfortable, good service, good location. Good stopover hotel.

Posted by on 17 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Aerotel Kuala Lumpur - Operations Manager

Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

4 out of 5
Even though I understand why, I still miss having a window. Service was very good, food was also. Good stopover hotel.

Posted by on 14 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Aerotel Kuala Lumpur - Operations Manager

Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

4 out of 5
Clean and quiet and quick check in was good . Only thing to fault was could be better value cost and the complimentery meal at the bar was very basic as tbis could be improved to the full lounge access

Posted by , from Perth on 28 Jun. 2019

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Comment from Hotel Management

29 Jun. 2019 by PPL Team

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

11 May 2019 by PPL Team

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Very convenient... very clean... The hotel is suited on level 2M of KLIA 2 airport (AirAsia). Fastfood chains are just outside the hotel. It’s only 2-3 mins walk to the departure gate and 2 mins walk from the arrival gate. The hotel is just inside the airport. My kids love the room. We were able to sleep, shower, eat and rest before our 10 hours flight. It’s 2 thumbs up!!!

Posted by , from Adelaide Australia on 4 Mar. 2019

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Comment from Hotel Management

6 Mar. 2019 by PPL Team

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Great location still only 35 mins by train to KL was great to wake up at the airport.

Posted by , from Melbourne on 13 Nov. 2018

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Comment from Hotel Management

13 Nov. 2018 by PPL team

Thanks for staying with us. We appreciate your feedback!

About the Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2

Location Kuala Lumpur International Airport 2, Sepang, Selangor 64000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. The business-friendly Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 also features coffee/tea in a common area, complimentary newspapers in the lobby, and room service (during limited hours). This Art Deco Sepang hotel is smoke free.

  • 1 building
  • 1 floor
  • 78 guestrooms or units
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Kuala Lumpur International Airport Station (7.5 km / 4.6 mi)

Room Amenities

Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 offers 78 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and toothbrushes and toothpaste. This Sepang hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 4:00 AM to noon.

Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Cash Deposit Required
  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: MYR 25 for adults and MYR 25 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aerotel Kuala Lumpur Airport Hotel gateway@klia2 Sepang
  • Aerotel Kuala Lumpur Airport Hotel gateway@klia2
  • Aerotel Kuala Lumpur Airport gateway@klia2 Sepang
  • Aerotel Kuala Lumpur Airport gateway@klia2
  • Aerotel Kuala Lumpur gatewayk
  • Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 Hotel
  • Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 Sepang
  • Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 Hotel Sepang

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.