4/10 Poor
Alvaro, Vancouver
Travelled with partner
21 Oct 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very average hotel — I wouldn’t go back.
This place is undeniably Instagrammable, but comfort and practicality were clearly an afterthought. It feels like a half-baked concept focused on aesthetics rather than the guest experience.
Room: The bed and pillows were uncomfortable — hard mattress yet unsupportive, cheap-feeling pillows, and no master switch by the bed, which is basic in most hotels. The A/C worked but was noisy, and there’s no proper ventilation. The couch had visible stains, and a bright emergency exit sign ruined the blackout feel.
Bathroom: Spacious shower with great pressure, but drainage was slow and caused flooding. The glass door lacked a stopper and could easily break. Missing basics like towel hooks or hand towels handles that makes it feel unfinished.
Spa Bath: They promote salt baths but don’t provide any salts. You can’t use the tub after 11 p.m., and it takes nearly two hours to fill — impractical and disappointing.
Other Issues: Noisy overall, and there was street construction at 2 a.m. during my stay.
Service: Staff seemed tired and not particularly friendly, though free umbrellas and 24-hour laundry service are nice touches.
Overall, a stylish but poorly executed hotel — looks great in photos but fails on comfort, rest, and real hospitality.
Alvaro
Stayed 4 nights in Oct 2025
