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La Cheneaudiere - Hôtel Spa - Relais & Châteaux

Photo gallery for La Cheneaudiere - Hôtel Spa - Relais & Châteaux

A modern house with a wooden exterior, a circular deck, and a small pool.
Property video
Couples treatment room(s), sauna, hot tub, steam room
Front of property
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$773
includes taxes & fees
2 July - 3 July

Explore the area

View map
3 Rue Du Vieux Moulin, Colroy-la-Roche, Bas-Rhin, 67420
  • Place, Oberlin Museum
    ‪14 min drive‬
  • Place, Ballons des Vosges Nature Park
    ‪19 min drive‬
  • Place, Le Champ du Feu Ski Resort
    ‪20 min drive‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪61 min drive‬

Room options

View all photos for Superior Double Room (Les Terrasses)

Superior Double Room (Les Terrasses)

Superior Double Room (Les Terrasses)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite 'Les Bruyères'

Junior Suite 'Les Bruyères' | Bathroom

Junior Suite 'Les Bruyères'

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double Room (Les Forêts)

Premium bedding, minibar, in-room safe, individually decorated

Comfort Double Room (Les Forêts)

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Double Room (Les Montagnes)

Comfort Double Room (Les Montagnes)

Comfort Double Room (Les Montagnes)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Room (Les Villages)

Premium bedding, minibar, in-room safe, individually decorated

Room (Les Villages)

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Top Suites with hot tub

Top Suites with hot tub | Jetted bathtub

Top Suites with hot tub

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room (Les Jardins)

Luxury Double Room (Les Jardins)

Luxury Double Room (Les Jardins)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Suite (La Costelle)

Panoramic Suite (La Costelle)

Panoramic Suite (La Costelle)

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite (Baptiste)

Luxury Suite (Baptiste)

Luxury Suite (Baptiste)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite (Marcel)

Luxury Suite (Marcel) | Living area

Luxury Suite (Marcel)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite (Mireille)

Luxury Suite (Mireille)

Luxury Suite (Mireille)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite (Lucie)

Luxury Suite (Lucie) | Living area

Luxury Suite (Lucie)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite (Arlette)

35-inch LCD TV with satellite channels, TV, DVD player

Luxury Suite (Arlette)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Villa (François)

Luxury Villa (François) | Exterior

Luxury Villa (François)

  • 300 sq m
  • 5 bedrooms
  • Sleeps 15
  • 1 King Bed
  • Free Wi-Fi

About the area

Colroy-la-Roche

A luxury stay in Colroy-la-Roche awaits you at La Cheneaudiere - Hôtel Spa - Relais & Châteaux. You'll be 4.7 km (2.9 mi) from Oberlin Museum and 8.9 km (5.5 mi) from Le Champ du Feu Ski Resort. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, reflexology and mani/pedis along with access to the mud bath. The fine-dining restaurant, Restaurant Le Feuillage, serves French cuisine and is open for dinner. Le Calixte is the hotel's own cocktail bar, serving drinks along with breakfast and lunch. Enjoy access to 2 indoor swimming pools and 3 hot tubs along with a gym and a Turkish bath/hammam. Other amenities include free Wi-Fi in public areas, a sauna and a conference centre. Buffet breakfast is available daily between 8 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Colroy-la-Roche hotel include Alsace-Moselle Memorial and KL-Natzweiler Museum.

What's nearby

  • Oberlin Museum - 14 min drive - 9.5 km
  • Ballons des Vosges Nature Park - 19 min drive - 15.2 km
  • Le Champ du Feu Ski Resort - 20 min drive - 20.2 km
  • Alsace Adventure Park - 21 min drive - 21.3 km
  • Alsace-Moselle Memorial - 24 min drive - 18.2 km

Getting around

  • Saulxures Station - 9 min drive
  • Strasbourg (SXB-Strasbourg Intl.) - 55 min drive

Restaurants

  • ‪La Tete En L'air - ‬17 min drive
  • ‪Hotel 48 Degrés Nord - ‬17 min drive
  • ‪Ferme Auberge du Kreuzweg - ‬16 min drive
  • ‪La Belle-Vue - ‬7 min drive
  • ‪O Coeur Des Délices - ‬3 min drive

About this property

La Cheneaudiere - Hôtel Spa - Relais & Châteaux

La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers its guests a full-service spa, 3 outdoor swimming pools, 2 indoor swimming pools, and 3 hot tubs. A sauna and a fitness centre are also on site. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include 2 meeting rooms, coworking spaces, and limo/town car service. A children's pool, a seasonal outdoor pool, and a terrace are also featured at the luxury La Cheneaudiere - Hôtel Spa - Relais & Châteaux. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Colroy-la-Roche hotel (fines may apply for smoking in non-smoking areas).

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1974
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Bar by the pool
La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers 38 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 35-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include complimentary newspapers, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8 AM to 10 AM for a fee: EUR 28 for adults and EUR 14 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Bar du Spa
  • Le Calixte
  • Restaurant Le Chêne
  • Restaurant Le Feuillage

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Infinity pool
  • Mountain biking
  • Natural pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Pool toys
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1974
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 35-inch LCD TV with cable/satellite channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.
  • Cots (infant beds) are available for EUR 50 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 14 for children
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 50 per night
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 7:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hostellerie Cheneaudiere
Hostellerie Cheneaudiere Colroy-la-Roche
Hostellerie Cheneaudiere Hotel
Hostellerie Cheneaudiere Hotel Colroy-la-Roche
Hostellerie Cheneaudière Hotel Colroy-la-Roche
Hostellerie Cheneaudière Hotel
Hostellerie Cheneaudière Colroy-la-Roche
Hostellerie Cheneaudière
Cheneaudiere Relais & Chateaux
Hostellerie La Cheneaudière Spa
La Cheneaudiere Hôtel Spa Relais Châteaux
La Cheneaudière Hôtel Spa 5* Relais Châteaux
La Cheneaudiere - Hôtel Spa - Relais & Châteaux Hotel
La Cheneaudiere - Hôtel Spa - Relais & Châteaux Colroy-la-Roche

Frequently asked questions

What is the cancellation policy at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

La Cheneaudiere - Hôtel Spa - Relais & Châteaux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

As of 19 June 2026, prices found for a 1-night stay for 2 adults at La Cheneaudiere - Hôtel Spa - Relais & Châteaux on 2 July 2026 start from AU$773, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, La Cheneaudiere - Hôtel Spa - Relais & Châteaux has free valet parking.

Is there a spa on site at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, there is an onsite spa at La Cheneaudiere - Hôtel Spa - Relais & Châteaux. It has 3 hot tubs, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux have a pool?

Take your pick from 3 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:30 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

La Cheneaudiere - Hôtel Spa - Relais & Châteaux features an infinity pool, 2 indoor pools and 3 hot tubs. All guestrooms come with premium bedding and espresso makers.

What makes La Cheneaudiere - Hôtel Spa - Relais & Châteaux a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at La Cheneaudiere - Hôtel Spa - Relais & Châteaux.

Is La Cheneaudiere - Hôtel Spa - Relais & Châteaux family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as changing tables and baby monitors in the guestrooms, it's no surprise that La Cheneaudiere - Hôtel Spa - Relais & Châteaux is a hit with families.

Does La Cheneaudiere - Hôtel Spa - Relais & Châteaux serve breakfast?

You bet, buffet brekkie is on offer daily between 8 AM and 10 AM.

Is there a free airport shuttle available at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Check-in begins at 3:30 PM. Check-out time is 11 AM.

Are pets allowed at La Cheneaudiere - Hôtel Spa - Relais & Châteaux?

Cats and dogs are welcome at La Cheneaudiere - Hôtel Spa - Relais & Châteaux, with food and water bowls on offer.

La Cheneaudiere - Hôtel Spa - Relais & Châteaux Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 56 reviews
Rating 8 - Good. 15 out of 56 reviews
Rating 6 - Okay. 0 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Alka

Liked: Amenities
Very nice spa
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jose Miguel

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es muy bonito, el desayuno es muy bueno, la mayoría de la gente con muy buena actitud, sólo hubo algunas personas que fueron un poco groseras porque no hablábamos el idioma. Nos pareció de muy mal gusto que nos cobrarán 50€ por noche por una cuna para bebé. Mejor deberían de decir que no se admiten niños.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hien

Liked: Cleanliness, amenities, property conditions & facilities
Complexe magnifique, chambre spacieuse et bien équipée, avec terrasse, salle de bain moderne et fonctionnelle, WC GROHE à la japonaise. Installations SPA magnifiques et complètes sur 3 étages. Personnel tres sympathique et attentionné. Un merveilleux séjour très relaxant.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Chloé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre spacieuse, avec jacuzzi privé très sympa, un peu déçu de l’équipement du spa qui ne fonctionnait pas bien. Personnel accueillant et service très propre Très bien mangé au restaurant de l’hôtel ainsi qu’au buffet des gourmandises et du petit déjeuner
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Établissement exceptionnel. L’équipe est d’une gentillesse et d’un professionnalisme sans faille! Le lieu est niché en pleine nature, un havre de paix
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super inattendu ! Très classe! Super beau! Super high tech et moderne dans un environnement naturel et montagne ! Nous avions la villa Harlette qui était bien placée avec un accent privatif au SPA! Nous sommes souvent de passage dans la region et nous reviendrons ! Merci à toute l’équipe!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Morgane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour détente

Séjour détente dans un cadre magnifique Spa et hôtel au top Je recommande
Stayed 1 night in Jan 2025
Verified

8/10 Good

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPA et environnement magnifique. Personnel et cuisinier jeune souriant compétant et au petit soin de la clientèle !! Un 5* proche du niveau « Palace » manque encore le petit plus en terme de satisfaction client!! ( exemples : trouver un « Irish coffee » quand n’existe pas à la carte! Trouver un massage quand tout est full!! Ne pas oublier de servir le client au « Breakfast » en tous cas pas 30 minutes après demande Après quelques ajustements cet établissement aura le niveau « PALACE!! »
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel absolument fantastique par sa situation, sa décoration, sa propreté, son personnel et bien sûr son spa! Le petit déjeuner est juste exceptionnel.
Stayed 1 night in May 2024
Verified

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique endroit, cadre extraordinaire, très belle prestations. Dommage pour le tarif de la restauration.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très content de notre séjour surtout pour le spa la scéance de massage est à recommander Déçu par la chambre qui était assez exiguë pas au niveau d un 5 étoiles (on se cogne trop souvent la tête...)
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Valerie

Liked: Cleanliness
Nous avons apprécié les repas du petit déjeuner au dîner en passant par le goûter, tout était parfait . Notre chambre était un peu vieillotte mais propre. Nous avons passé deux nuits. Je regrette qu’il n’y ai pas de vraie tasse pour boire un thé/café dans la chambre mais des gobelets en carton. Au niveau du SPA je le trouve un peu vieillissant, les fontaines à eau étaient souvent vides et dépourvues de gobelet. Il n’y a pas de tisanerie.. Le personnel est à revoir car nous avons assisté à une rixe entre deux serveurs au bar qui n’est vraiment pas digne d’un 5 étoiles... Cela a mis tout le monde mal à l’aise. Une responsable est venue s’excuser pour le désagrément.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle hôtel dans un jolie cadre, néanmoins le prix des chambres n’est pas justifiés , oui Relais et Château, oui restaurant gastronomique, oui chambre luxueuse et confortable mais le prix n’est pas justifiés de plus petit déjeuner servis à partir de 8h et veilleur de nuit à partir de 11h.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Déception d'une adresse qui se dit incontournable

Nous sommes très déçus des prestations qui ne sont pas à la hauteur d'un 5*... Suite au look vieillot, sans terrasse avec un positionnement prix élevé ; Petit déjeuner : espace dédié, choix de l'assortiment, tables, organisation,... Infrastructures & organisation : on sent tout le temps que le but est de faire gonfler la note, cela passe par le bar ! mais... seuls 2 uniques cocktails sont proposés... c'est faible ! SPA ... en avoir fait le tour en moins d'une heure car trop de zones sont privatisées sur supplément... une "piscine" à débordement où il ne faut pas être plus de 2 sinon on est serré... Comme évoqué lors du check-out, le boulevard des leviers d'améliorations est immense !
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Cécile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel nous a fait la surprise de nous faire découvrir leurs nouvelles chambres équipées au top du top. Très bon séjour !
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé pour le ski Accueil chaleureux Chambre et équipements excellents Heureux de notre sejour
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Wonderful hotel, beautiful décor and fabulous food, can't recommend enough!
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit romantique et service au top.

Superbe endroit, nous avons fait nos 5 ans de mariage et tout s'est très bien passé. Nous avions la chambre "Les cîmes" qui est la plus haute chambre disponible avec ascenseur privé et jacuzzi sur la terrasse. Le directeur de l'hôtel nous a écrit un petit mot et nous avons également eu une surprise pendant le dîner. Le service était parfait, rien à redire. Le seul bémol serait peut-être nos plats principaux qui étaient un peu fades à nos goûts mais sinon tout était très bien.
Stayed 1 night in May 2018
Verified

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calme et sérénité

Nous avons passé 4 jour dans cet établissement: il est très bien situé pour visiter les villages d'Alsace. Le SPA est remarquable. Nous avons beaucoup apprécié la présence d'un buffet salé et sucré dans l'après midi. En revanche, nous avons été très déçus par la qualité du restaurant du soir et n'y sommes pas retournés.
Verified

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel endroit pour se ressourcer.

Découverte suite au passage de nos miss France et organisatrice Claudia Frittolini marraine de notre structure.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel stay w/ spa

Very good and relaxing stay. Food is just outstanding. Employees are always, smiling and handsome. Just a wonderful place to get over everydays worries.
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le séjour a été agréable: accueil, pauses gourmandes, repas gastronomique, petit déjeuner, services et attentions dans la chambre Ce qui nous a été moins agréable est le spa, certes bien décoré mais vite encombre dès qu'il y a un PEU de monde et si les zones de détente sont spacieuses, la partie eau( piscines) a été pour nous trop réduite.Dommage