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Best Western Plus Crystal, Hotel & Spa

4.0 star property

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Exterior
Daily buffet breakfast for a fee
Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)
Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) | Bathroom
Indoor pool, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$178
includes taxes & fees
5 July - 6 July

Explore the area

View map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
  • Place, Congress Center Jean Prouve
    ‪3 min walk‬
  • Place, Place Stanislas
    ‪6 min walk‬
  • Place, Nancy Hotel de Ville
    ‪6 min walk‬
  • Airport, Metz (ETZ-Metz - Nancy - Lorraine)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

10.0 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.6 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

About the area

Nancy

Best Western Plus Crystal, Hotel & Spa places you in the centre of Nancy, steps from Chambre de Commerce and within a short 5-minute stroll of Congress Center Jean Prouve. Highlights at this Art Deco hotel include a full-service spa, an indoor swimming pool and a 24-hour gym. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the sauna and pool loungers. Business amenities include 3 meeting rooms and coworking space. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this 4-property class Nancy City Centre hotel include Villa Majorelle and Nancy Tourism Office.

What's nearby

  • Congress Center Jean Prouve - 3 min walk - 0.3 km
  • Villa Majorelle - 3 min walk - 0.3 km
  • Place Stanislas - 6 min walk - 0.6 km
  • Nancy Hotel de Ville - 6 min walk - 0.6 km
  • Nancy Cathedral - 8 min walk - 0.7 km

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk
  • ‪Quick - ‬2 min walk
  • ‪Teatime Chez Tatie - ‬3 min walk
  • ‪Apach' - ‬3 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Best Western Plus Crystal, Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. You can enjoy a drink at the bar/lounge. Business amenities include 3 meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a library, and a terrace are also featured at the business-friendly Best Western Plus Crystal, Hotel & Spa.

This Art Deco Nancy hotel is smoke free.

  • 81 guestrooms or units
  • 6 levels
  • 3 buildings
  • Conference rooms
  • Built in 1889
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • Computer for guest use
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Plus Crystal, Hotel & Spa offers 81 accommodations with minibars and espresso makers. 43-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Nancy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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  • Free Wi-Fi
  • Air-conditioning
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The price is AU$192
includes taxes & fees
4 July - 5 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 8 for children
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 4 January to 10 February:
  • Sauna
  • Spa
  • Swimming pool
The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19.50 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Is there a spa on site at Best Western Plus Crystal, Hotel & Spa?

Yep, there is an onsite spa at Best Western Plus Crystal, Hotel & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of 11 June 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on 5 July 2026 start from AU$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Crystal, Hotel & Spa have a pool?

Best Western Plus Crystal, Hotel & Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Best Western Plus Crystal, Hotel & Spa family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Crystal, Hotel & Spa is a hit with families.

Does Best Western Plus Crystal, Hotel & Spa serve breakfast?

Sure does, buffet brekkie is available on weekdays between 6:30 AM and 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Best Western Plus Crystal, Hotel & Spa?

No, Best Western Plus Crystal, Hotel & Spa does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Plus Crystal, Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Best Western Plus Crystal, Hotel & Spa?

Furry friends are welcome at Best Western Plus Crystal, Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Best Western Plus Crystal, Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 532 reviews
Rating 8 - Good. 229 out of 532 reviews
Rating 6 - Okay. 56 out of 532 reviews
Rating 4 - Poor. 13 out of 532 reviews
Rating 2 - Terrible. 11 out of 532 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms, great spa
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Christoffer

Liked: Cleanliness, staff & service, amenities
Great reception, nice hotel
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean and comfortable place to stay in Nancy.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and checkin. Room excellent. Handy to all parts of the city.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, thank you
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcoming

Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Stéphanie

Top
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024
Verified

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024
Verified

8/10 Good

Carl S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024
Verified

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

****

Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Annie

Liked: Staff & service, room comfort

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Dr.Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Sauberes Zimmer, sehr nettes und hilfreiches Personal.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, amenities
Bien
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kalinka

Liked: Cleanliness, staff & service
Quarto sempre limpo! Hotel novo ou reformado!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, amenities
Belle chambre, petite mais fonctionnelle. Accès spa et piscine très agréable pour se détendre après une bonne journée
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Bertrand

Liked: Cleanliness, staff & service
Le prix est elevé pour une chambre petite dite "de luxe" ou on fait tout juste le tour du lit. On ne tient pas à 2 dans la salle de bain.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Pascal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
piscine payante aux clients de l'hotel non spécifié sur hotel.com .... pas normal, a force d'économiser sur les choses vous perdrez des clients.
Stayed 1 night in Aug 2025