Scrub Island Resort, Spa & Marina

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Scrub Island Resort, Spa & Marina

Marina
Yoga
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Exterior
Villa, 3 Bedrooms | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot tub
  • Free airport shuttle
  • Breakfast available
  • Bar
The current price is AU$837
includes taxes & fees
13 July - 14 July

Explore the area

Map
Scrub Island, Scrub Island, Other Islands, VG1120
  • Marina Cay Beach
    ‪11 min walk‬
  • The Baths
  • Trellis Bay Beach
    ‪16 min drive‬
  • Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪16 min drive‬

Room options

Villa, 6 Bedrooms

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 16
  • 6 King Beds and 2 Single Sofa Beds

Villa, 4 Bedrooms

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 10
  • 4 King Beds and 1 Single Sofa Bed

Suite, 1 Bedroom (Governor)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Villa, 3 Bedrooms

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 8
  • 3 King Beds and 1 Single Sofa Bed

Villa, 2 Bedrooms

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

Suite, 1 Bedroom, Accessible

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
HDTV
Washer/dryer
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

About the area

Scrub Island

A luxury stay in Scrub Island awaits you at Scrub Island Resort, Spa & Marina. Within just a 10-minute stroll, you'll find Lee Bay Beach and Cam Bay Beach. Highlights at this beachfront hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Ixora Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Cardamom & Co., serves Caribbean cuisine and is open for breakfast, brunch and dinner. One Shoe Beach Bar & Gril is the hotel's own cocktail bar, serving drinks along with light fare. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 hot tubs and marina. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Each morning full breakfast is served between 7 AM and 10:30 AM. There's also the convenience of a free airport shuttle. .In proximity to this 5-property class Scrub Island hotel you'll find Tortola Cruise Ship Port.

What's nearby

  • Marina Cay Beach - 11 min walk - 1.2 km
  • Trellis Bay Beach - 16 min drive - 3.5 km
  • Long Bay Beach - 22 min drive - 5.8 km
  • Hodge's Creek Marina - 24 min drive - 10.0 km
  • Tortola Cruise Ship Port - 31 min drive - 15.2 km

Getting around

  • Tortola (EIS-Terrance B. Lettsome Intl.) - 27 min drive

Restaurants

  • ‪Trellis Bay Market Bar & Grill - ‬19 min walk
  • Chez Bamboo
  • CocoMaya
  • Reef House
  • Top Of The Baths

About this property

Scrub Island Resort, Spa & Marina

Luxury hotel on the beach, with 3 outdoor pools
Simply walk outside to feel the sun on your face at the sandy beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Scrub Island Resort, Spa & Marina, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre and a terrace.

This 5-star Scrub Island hotel is smoke free.

  • 52 guestrooms or units
  • 3 levels
  • 7 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • Conference rooms
  • 195 sq. m of conference space
  • Built in 2010
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Scrub Island Resort, Spa & Marina offers 52 accommodations, which are accessible via exterior corridors and feature washers/dryers and laptop-compatible safes. Rooms open to balconies. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, designer toiletries and complimentary toiletries.

This Scrub Island hotel provides complimentary wireless Internet access. 42-inch plasma televisions come with satellite channels and pay-per-view films. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Ixora Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour free return airport shuttle at scheduled times and on request
  • Free beach shuttle

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: USD 25 per person
  • 2 poolside bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cardamom & Co.
  • Donovan's Reef
  • Gourmet Market & Café
  • One Shoe Beach Bar & Gril

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Beach yoga
  • Boat
  • Boat tours
  • Fishing
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motor boating
  • Personal motorised watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Grocery/convenience store
  • In-room refrigerator
  • In-room washer/dryer
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 7 buildings
  • Ballroom
  • Built in 2010
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 42-inch HDTV with satellite channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Washer/dryer

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must transfer to the property via boat and shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are kindly requested to provide hotel with arrival details in advance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 25 per person
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Scrub Island Resort
Scrub Island Resort Spa Autograph Collection
Scrub Island Spa
Scrub Island Spa Autograph Collection
Scrub Island Resort, Spa & Marina Hotel Tortola
Scrub Island Resort, Spa And Marina
Scrub Island Resort
Scrub Island Resort Spa Marina Autograph Collection
Scrub Resort, & Marina Scrub
Scrub Island Resort Spa Marina
Scrub Island Resort, Spa & Marina Hotel
Scrub Island Resort, Spa & Marina Scrub Island
Scrub Island Resort Spa Marina Autograph Collection
Scrub Island Resort, Spa & Marina Hotel Scrub Island

Frequently asked questions

What is the cancellation policy at Scrub Island Resort, Spa & Marina?

Scrub Island Resort, Spa & Marina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Scrub Island Resort, Spa & Marina?

As of 15 June 2025, prices found for a 1-night stay for 2 adults at Scrub Island Resort, Spa & Marina on 13 July 2025 start from AU$837.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Scrub Island Resort, Spa & Marina?

Yep, Scrub Island Resort, Spa & Marina is a short 8-minute walk from Marina Cay Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Is there a spa on site at Scrub Island Resort, Spa & Marina?

Yep, Ixora Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Scrub Island Resort, Spa & Marina have a pool?

Scrub Island Resort, Spa & Marina has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Scrub Island Resort, Spa & Marina have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Scrub Island Resort, Spa & Marina?

Scrub Island Resort, Spa & Marina features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Scrub Island Resort, Spa & Marina a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Scrub Island Resort, Spa & Marina.

Are there hot tubs in the rooms at Scrub Island Resort, Spa & Marina?

No, but there are deep-soaking baths in the guestrooms.

Does Scrub Island Resort, Spa & Marina serve breakfast?

You bet, full brekkie is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Scrub Island Resort, Spa & Marina?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Scrub Island Resort, Spa & Marina?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at Scrub Island Resort, Spa & Marina?

Check-in begins at 4:00 PM. Check-out time is noon.

Scrub Island Resort, Spa & Marina Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 161 reviews
Rating 8 - Good. 37 out of 161 reviews
Rating 6 - Okay. 5 out of 161 reviews
Rating 4 - Poor. 5 out of 161 reviews
Rating 2 - Terrible. 5 out of 161 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, small island that is walkable for exercise with a view, great restaurant, staff quite not particularly outgoing. Fun to watch the marina traffic and north beach was the bomb. Andy
Stayed 3 nights in Mar 2025

8/10 Good

j.

Liked: Cleanliness, staff & service, property conditions & facilities
Great if you are looking to add a few days to bookend a charter sail trip out of scrub or Tortola. Extremely convent to Tortola airport. Food and service was ok, employees mean well, training/service a bit off. Spectacular beach on other side and great hiking
Stayed 2 nights in Feb 2025

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort

Two weeks on Scrub Island.

We loved our stay at Scrub Island for 2 weeks! The Dive BVI trips were amazing. The High end restaurant Cardamon was fantastic. The property was beautiful and the spa was wonderful. The negative for us was the service at Donovan's reef was frustrating to say the least. And the drinks are way too small for the price charged. The bathroom in our one bedroom suite lacked privacy due to the open shutters leading into the room over the tub. Shower was small. When we did get to know the staff members, they were very friendly and we did make a few good friendships. The ferry service is good, and Marina Cay was good as well. The buffet on North Beach once a week is well worth the money and it would be nice if you could get some of that food on property at Donovans. Seared tuna, fresh fish, veggies, pig, jerk chicken. Mostly everything at Donovans is fried, and we enjoy the fresher foods. It would also be nice to have a resort schedule, we never knew what was going on with the North Beach, and other restaurants on certain days. The concierge was wonderful, and anytime we were missing something from our room, towels or coffee we called the front desk and only waited a few minutes for those items. The on site deli and store were super convenient and very good.
Stayed 14 nights in Feb 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and kind. I stumbled across this because we needed one night in the area and can’t believe what we found! We were sad that we were only there one night. Definitely on the list to return. Private, beautiful, amazing service, lots to do and explore just on the island. Water trampoline, waterslide and the beach were big hits with my children. Enjoyed snorkeling and had the beach to ourselves. Our villa even had private beach access that we overlooked from our plunge pool. Full washer and dryer always makes this mom of 3 so happy. Book this place- you won’t regret it.
Stayed 1 night in Mar 2025

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with fantastic service.
Stayed 1 night in Feb 2025

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff lacks personality, not very attentive. Adds a service charge per day to the bill when very little service was ever provided. Always had to ask for a drink, bill, towels, etc. and waited a while for each.
Stayed 4 nights in Feb 2025

8/10 Good

Jason, Waukee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Unique resort situated on a small island. Was a Marriott brand and is now its own brand. Have stayed in the two and three bedroom homes. Homes are starting to see its age. Had issues with the hot water the entire time and maintenance didn’t understand what a hot water shower was. Had to let water run for 10 minutes to get luke warm water. Door to our bedroom was rusted, outside stairs and paint needed work. Bathroom shower door didn’t open all the way, air vents were very dirty with dust on the walls that surrounds the air returns. Restaurants were great. Staff lagged a little with attentiveness but got better by the end of the trip. Many people come to the resort to stay for the day. Hot tub isn’t hot at all but is always taken by the day guests. It would be nice if the homes had their own hot tubs instead of the cold pools.
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely adored the property! There was so much to do on Scrub, but then it was also easy to do a private boat day or ferry over to Marina Kay for other options. The staff were all absolutely amazing. The room was comfortable. Dining on the island was quite expensive but pretty good quality for the money. I would say the only negative was the lack of beach service. We adored North Beach because it was so private and beautiful, but one day there was a bigger crowd there with only one bartender. We never got any service even after asking twice on the other beach. Amazing views. The spa does not have luxury amenities but did have an incredible massage. The market and Rosalina who worked there were amazing!
Stayed 4 nights in Jan 2025

8/10 Good

Dana

Stayed 7 nights in Jan 2025

10/10 Excellent

ryan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing, totally recommended… we loved it.
Stayed 1 night in Jan 2025

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marquise

Stayed 6 nights in Jan 2025

10/10 Excellent

Jose

Stayed 3 nights in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very welcoming and super pleasant. The food was wonderful.
Stayed 3 nights in Jan 2025

10/10 Excellent

edward

Stayed 1 night in Jan 2025

4/10 Poor

Claudio, Calgary

Stayed 1 night in Dec 2024

10/10 Excellent

Nicolw

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say more about the excellent attention to detail here - the staff was attentive and made every wish of ours happen. The warm friendly atmosphere was awesome. The food was top notch so you felt pampered.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jeffrey S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms and bathrooms. Beautiful pool and bar areas. Helpful staff.
Stayed 1 night in Dec 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

I enjoyed my stay overall! However, I’d like to share a couple of suggestions: 1. The restaurant service by the pool could use some improvement. A 20% service charge is automatically included, but the service didn’t meet expectations, especially considering how expensive it was. 2. At the spa, the therapist who gave me a massage on the first day mentioned that she receives very little from the automatic service charge. She strongly suggested I provide an additional tip, which felt uncomfortable. Thank you for considering this feedback—I hope it helps enhance the experience for future guests!
Stayed 1 night in Dec 2024

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the property, the good service from the staff, everyone was very attentive and friendly
Stayed 7 nights in Dec 2024

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, very friendly and accommodating staff.
Stayed 5 nights in Nov 2024