8/10 Good
Karolina
Travelled with family
13 June 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
This property has so much promise! The check in experience was easy. They upgraded our family to a 4 bedroom villa instead of the 3 bedroom we had booked, which was so nice! Lots of space. The villa is in a little cul de sac across from the actual hotel. The pool is in the hotel proper. The villa is huge, like a mansion home. The space and amount of bedrooms and square footage was wild. However, the house is a little beat up. The carpets were stained and lifting, especially the liners on the stairs leading up to the main house. Not the best first impression. The house was clean-ish. Kitchen was big, but missing a lot of basics like even a cookie sheet if you wanted to use the oven. The housekeepers did not replenish any soaps or dishwasher tabs, laundry soap, not coffee. We had to call and ask if we needed anything, though they did bring it. Beds were comfy. No extra pillows or blankets anywhere, nor even one hanger in any of the big closets. The pool was nice, though no hottub and when we tried to go on the weekend with our kids, it was full of young athletes who were very rambunctious and screaming and roughhousing. Sort of felt like we were at a frat party with no supervision; not idea for a family/young kids. Overall, it was nice! Just wish they’d do a few small things for comfort for longer stays like ours.
Karolina
Stayed 5 nights in Jun 2025
