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voco Saranac Lake NY - Waterfront by IHG

3.5 star property
Lakefront hotel with fitness centre and 24-hour front desk

Photo gallery for voco Saranac Lake NY - Waterfront by IHG

Exterior
Interior
Restaurant
Bar (on property)
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
The current price is AU$248
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
250 Lake Flower Ave, Saranac Lake, NY, 12983
  • Place, Lake Flower
    ‪11 min walk‬
  • Place, Saranac Lake Adirondack Scenic Railroad Station
    ‪20 min walk‬
  • Place, Bartok Cabin
    ‪2 min drive‬
  • Airport, Saranac Lake, NY (SLK-Adirondack Regional)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed (Town)

1 bedroom, premium bedding, down duvets, desk

Room, 1 King Bed (Town)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, down duvets, desk

Premium Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony, Lake View

1 bedroom, premium bedding, down duvets, desk

Suite, 1 King Bed with Sofa bed, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, desk

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, desk

Premium Room, 1 King Bed, Lake View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Lake View

1 bedroom, premium bedding, down duvets, desk

Suite, 1 King Bed with Sofa bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, desk

Standard Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony, Lake View (Governors)

Suite, 1 King Bed with Sofa bed, Balcony, Lake View (Governors)

Suite, 1 King Bed with Sofa bed, Balcony, Lake View (Governors)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Mini-fridge
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

1 bedroom, premium bedding, down duvets, desk

Room, 1 King Bed, Mobility Accessible (Communications, Roll-In Shower)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

1 bedroom, premium bedding, down duvets, desk

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, down duvets, desk

Premium Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

1 bedroom, premium bedding, down duvets, desk

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Lake View

1 bedroom, premium bedding, down duvets, desk

Premium Room, 2 Queen Beds, Lake View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Separate bedroom
Down duvet
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Saranac Lake

At voco Saranac Lake NY - Waterfront by IHG, you'll be 0.7 km (0.4 mi) from Lake Flower and 12.4 km (7.7 mi) from Lake Placid Center for the Arts. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym along with access to boat tours and kayaking. 3200 square feet (297 square metres) of event facilities include a meeting room and conference space, and other business amenities include coworking space. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available daily between 7:00 AM and 11:00 AM. .Places within a 15-minute drive of this 3.5-property class Saranac Lake hotel include Mirror Lake and Lake Placid Winter Olympic Museum.

What's nearby

  • Lake Flower - 11 min walk - 1.0 km
  • The Waterhole - 15 min walk - 1.3 km
  • Saranac Lake Adirondack Scenic Railroad Station - 20 min walk - 1.7 km
  • Bartok Cabin - 2 min drive - 1.5 km
  • Mirror Lake - 15 min drive - 16.0 km

Getting around

  • Saranac Lake, NY (SLK-Adirondack Regional) - 13 min drive

Restaurants

  • ‪Stewart's Shops - ‬18 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Nori's, Good Food Naturally - ‬15 min walk
  • ‪Bitters & Bones - ‬18 min walk
  • ‪Fusion Market - ‬7 min walk

About this property

voco Saranac Lake NY - Waterfront by IHG

Lakefront hotel with fitness centre and 24-hour front desk
Voco Saranac Lake NY - Waterfront by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a meeting room and coworking spaces. Event space at this hotel measures 3200 square feet (297 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly voco Saranac Lake NY - Waterfront by IHG. Self parking is free.

This 3.5-star Saranac Lake hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 4 levels
  • 3200 sq ft of conference space
  • 297 sq. m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Voco Saranac Lake NY - Waterfront by IHG offers 93 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Beds feature down duvets and premium bedding. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Saranac Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

Similar properties

Exterior
Crowne Plaza Lake Placid by IHG
  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,182 reviews
The price is AU$185
includes taxes & fees
30 Nov - 1 Dec
Crowne Plaza Lake Placid by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 35 for adults and USD 15 to 25 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat and paddles
  • Boat tours
  • Canoeing
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Motor boating

Family friendly

  • Arcade/game room
  • In-room cot
  • Indoor pool
  • Microwave on request
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 3,200 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Dock
  • Firepit
  • Garden
  • In the mountains
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Hospital bed
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 2019
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 70 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 35 for adults and USD 15 to 25 for children
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas for unvaccinated guests.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Saranac Waterfront Lodge
voco Saranac Lake NY Waterfront by IHG Hotel
voco Saranac Lake NY Waterfront an IHG Hotel
voco Saranac Lake NY Waterfront by IHG Saranac Lake
Saranac Waterfront Lodge Trademark Collection by Wyndham
voco Saranac Lake NY Waterfront by IHG Hotel Saranac Lake

Frequently asked questions

What is the cancellation policy at voco Saranac Lake NY - Waterfront by IHG?

Voco Saranac Lake NY - Waterfront by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at voco Saranac Lake NY - Waterfront by IHG?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at voco Saranac Lake NY - Waterfront by IHG on 2 Nov 2025 start from AU$247.7, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at voco Saranac Lake NY - Waterfront by IHG?

Yep, voco Saranac Lake NY - Waterfront by IHG has a free self car park.

Are there any beaches close to voco Saranac Lake NY - Waterfront by IHG?

The closest beach to voco Saranac Lake NY - Waterfront by IHG is Lake Placid Public Beach (12 km).

Does voco Saranac Lake NY - Waterfront by IHG have a pool?

Voco Saranac Lake NY - Waterfront by IHG has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What makes voco Saranac Lake NY - Waterfront by IHG a romantic place to stay?

Couples dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at voco Saranac Lake NY - Waterfront by IHG.

Is voco Saranac Lake NY - Waterfront by IHG family-friendly?

You bet! With amenities such as an arcade and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that voco Saranac Lake NY - Waterfront by IHG is a hit with families.

Does voco Saranac Lake NY - Waterfront by IHG serve breakfast?

Sure does, full breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at voco Saranac Lake NY - Waterfront by IHG?

No, voco Saranac Lake NY - Waterfront by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at voco Saranac Lake NY - Waterfront by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at voco Saranac Lake NY - Waterfront by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Reviews

voco Saranac Lake NY - Waterfront by IHG Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 471 out of 755 reviews
Rating 8 - Good. 181 out of 755 reviews
Rating 6 - Okay. 60 out of 755 reviews
Rating 4 - Poor. 23 out of 755 reviews
Rating 2 - Terrible. 20 out of 755 reviews

Reviews

8/10 Good

Annette

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I was there to visit a relative in the Saranac Lake hospital. The hotel was an easy commute to the hospital. The room was great. It was nice to walk along the lake and in the town before visiting hours. I didn’t find many places to eat in town, which was a down-side. But the restaurant attached to the hotel was good and convenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

christopher J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like the nicest place in town. The room is a bit spartan and hard surfaces everywhere so it's a bit cold and unhomey. Modern I guess. Echoey.
Stayed 1 night in Jul 2025

10/10 Excellent

NATHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the atmosphere was perfect. The staff were all very friendly. We loved the many areas around the hotel and just outside by the lake to sit and enjoy. The only reason we gave 4 stars instead of 5 was the charge for breakfast. Most hotels offer that same basic continental breakfast at no additional cost.
Stayed 4 nights in Jul 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed in the breakfast. An $18 breakfast buffet should be much more than a buffet you can get for free from other hotel chains. Suggestions: omlet station, fresh pasteries and bread. Not wrap up and packaged bread, pasteries and bagels.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nitesh

Stayed 1 night in Jun 2025

10/10 Excellent

cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice room. Clean and quiet. Had dinner in the restaurant and the continental breakfast in the morning. Would recommend and would stay again. Pretty views of the lake.
Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Patricia

Disliked: Staff & service, property conditions & facilities
We were over charged on check-in, and even after a week to fix the $500 error they did not upon check-out. Had to change rooms mid week, and at midnight, because of the drunk they could do nothing about in the room above us. Unattended small children running amuck at all hours, elevators broken down, etc. it is obvious that this hotel lacks management serious about the service industry. My wife and I are pretty easy going, and enjoyed the town of Lake Saranac, but I would never stay at this hotel ever again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel along the banks of Saranac Lake
Stayed 1 night in Jun 2025

4/10 Poor

Kenneth

Stayed 2 nights in May 2025

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Beautiful modern hotel with Great Lake view
Stayed 1 night in May 2025

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in Saranac Lake! The hotel was clean, cozy, and perfectly located near the lake and local restaurants. Staff were friendly and helpful. Would definitely come back
Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2025

6/10 Okay

Brad

Stayed 1 night in Apr 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
J
Stayed 2 nights in May 2025

2/10 Terrible

Margaret

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked to bring my family for a quick overnight getaway. I wanted to bring my son swimming for the first time. The pool was broken, called before I arrived to make sure pool was not broken as my other family arrived and informed me of it being broken. I was assured that the pool would be operational, so instead of canceling the booking taking the refund and going to another property I took the word of the hotel. Pool was broken the entire stay. During checkout was informed that since I booked through Expedia that there was nothing they could do try to rectify the situation.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean well kept
Stayed 1 night in Apr 2025

10/10 Excellent

Saswata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2025