2/10 Terrible
Xing, San Diego
Travelled with family
27 July 2025
Please stay away from this hotel, all the good Expedia reviews were bought. This is the worst experience I had in Japan. I accidentally booked the hotel via Expedia for smoking room, yes, I admit my mistake for not look carefully. Upon arrival, we checked in and stepped into a floor that you can’t even breathe. I mean it, it was not habitable. I went to ask the front desk to switch us to a non smoking room, the guy at front desk told me they don’t have anything available. I begged him to help look either in this hotel or nearby hotel. I travelled for hours from California with two kids and luggages and I need a place I can breathe and sleep in. He plainly refused to offer any help, just told me due to my booking error, they can do nothing and no refund either. Forget about the Japanese kindness, this guy, this Chinese speaking guy did not offer any help ( I am a Chinese and he spoke Chinese with me). I can’t believe it, he was not willing to offer any help for a single mom with two kids who does not speak Japanese here. I returned the keys and did not check in to this hotel, found a nearby hotel called MyStay, which was wonderful and staff was super kind and accommodating. That was the Japanese culture I knew. But this hotel is operated with Chinese culture, and I hate to say that if you look for any kindness and help, seek elsewhere. This experience put a dent in my wonderful Japan trip and I complained to Expedia. There is no way of the review ratings shown. All fake reciew
Stayed 3 nights in Jul 2025
































