2/10 Terrible
Victor, Scottsdale
31 Mar 2025
I will not recommend to rent a property administrated by Charlie when you plan a trip to São Paulo as this one I rented.
Upon my arriving to the property, there wa as problem with the toilet as it was not draining. I reported this to the property manager, who told me I needed
To wait 24 hour for the technician to come and fix the issue.
24 hours to wait for the use of the toilet, when it is something is use on a regular basis during the
Day. The property manager seemed not to understand that the toilet is something essential and there was not way for him to understand the urgency to have it fixed immediately. Even I explained to him several times and in different ways.
He did not do anything but sending me a report number to have it fixed in the next 25 hours.
I ended moving to a hotel and left the apartment, which it ruined my time in São Paulo. Terrible experience and not customer service at all at this property .
Victor
Stayed 2 nights in Mar 2025
