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Charlie Upper Itaim

Property class: 3

Photo gallery for Charlie Upper Itaim

A modern living room with a large window, a sofa, a chair, and a coffee table.
A modern kitchen with a dining area, featuring a flat-screen TV, built-in appliances, and a large window with sheer curtains.
A modern dining area with a table set for two, a sofa, and a view of the city through large windows.
An indoor swimming pool with clear blue water, surrounded by a modern design with brick and glass elements.
A modern building entrance with a glass door, a sign reading "UB ITALIA", and surrounding greenery.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is AU$98
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
R. João Cachoeira,1577, São Paulo, SP, 04535-015
  • Place, Brigadeiro Faria Lima Avenue
    ‪9 min walk‬
  • Place, Ibirapuera Park
    ‪13 min walk‬
  • Place, Shopping Vila Olimpia
    ‪16 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Studio, 1 Double Bed

A modern hotel room with a large bed, a TV mounted on the wall, a refrigerator, and a balcony with a city view.

Standard Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Studio, 2 Twin Beds

A modern hotel room with large windows, a sofa, two beds, and a view of the cityscape.

Standard Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Studio, 1 Double Bed

A hotel room with a bed, pillows, a hat on the bed, and a door leading to a bathroom.

Standard Studio, 1 Double Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Studio, 2 Single Beds

A modern bathroom with a white countertop, a sink with a single faucet, and three tubes of lotion on the counter.

Standard Studio, 2 Single Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

São Paulo

At Charlie Upper Itaim you'll be 1.4 km (0.9 mi) from Ibirapuera Park and 4.6 km (2.8 mi) from Paulista Avenue. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, an espresso maker and free bottled water. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. .Enjoy the indoor swimming pool and gym. Plus you'll find laundry facilities and a lift. There's also the convenience of free self parking.
View more Apartments in São PauloOpens in a new window

What's nearby

  • Brigadeiro Faria Lima Avenue - 9 min walk - 0.8 km
  • Ibirapuera Park - 13 min walk - 1.1 km
  • Shopping Vila Olimpia - 16 min walk - 1.4 km
  • JK Iguatemi Shopping Mall - 4 min drive - 1.8 km
  • Avenida Engenheiro Luís Carlos Berrini - 6 min drive - 2.5 km

Getting around

  • Sao Paulo Olympic Village Station - 3 min drive
  • Moema Station - 4 min drive
  • São Paulo (CGH-Congonhas) - 14 min drive

Restaurants

  • ‪Corrientes 348 - ‬3 min walk
  • ‪Styllos Panificadora - ‬3 min walk
  • ‪Bárbaro - ‬3 min walk
  • ‪Canelle Healthy Co. - ‬4 min walk
  • ‪Beyti Restaurante - ‬4 min walk

About this property

Charlie Upper Itaim

Charlie Upper Itaim offers its guests an indoor pool and a fitness centre. Charlie Upper Itaim also features laundry facilities and a lift. Self parking is free.

This 3-star São Paulo apartment is smoke free.

  • 20 guestrooms or units
  • Self-service laundry
  • Lift
  • No smoking on site
Charlie Upper Itaim offers 20 air-conditioned accommodations with espresso makers and complimentary bottles of water. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels.

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  • Pool
  • Kitchen
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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Free bottled water

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The property is professionally cleaned.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.

Property is also known as

Charlie in Itaim
Charlie Itaim Apartment
Charlie Itaim São Paulo
Charlie Itaim Apartment São Paulo

Frequently asked questions

What is the cancellation policy at Charlie Upper Itaim?

Charlie Upper Itaim offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Charlie Upper Itaim?

As of 28 Sept 2026, prices found for a 1-night stay for 2 adults at Charlie Upper Itaim on 3 Oct 2026 start from AU$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Charlie Upper Itaim?

Yep, Charlie Upper Itaim has a free self car park.

Does Charlie Upper Itaim have a pool?

Charlie Upper Itaim has an indoor pool.

Is there a free airport shuttle available at Charlie Upper Itaim?

No, Charlie Upper Itaim does not offer an airport shuttle service.

What time are check-in & check-out at Charlie Upper Itaim?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Charlie Upper Itaim?

No, only service animals are allowed.

Charlie Upper Itaim Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 405 reviews
Rating 8 - Good. 77 out of 405 reviews
Rating 6 - Okay. 52 out of 405 reviews
Rating 4 - Poor. 25 out of 405 reviews
Rating 2 - Terrible. 34 out of 405 reviews

8.2/10

Cleanliness

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location in the center of the Sao Paulo!
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Check-in
Disliked: Cleanliness
The apartments need a maintenance everything it’s poor condition furniture , faucets are damaged, my first 3 days was all about fixing something even the toilet flush valve was broken. The location fantastic but I’m not going back there.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
All was great
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very nice
Stayed 20 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice
Stayed 12 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
good
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
It's the last time I'll stay at Charlie Itaim. The company can't keep up with simple maintenance of the flats they own in this building. The door handles are gone, a lot of ACs don't work, the furniture is looking bad, toilet lids are missing. It's incredible how the company can't keep maintenance up. In 2 stays that I did in 2 consecutive weeks, in both I had to change bedrooms as there was multiple items missing like cutlery, chairs, towels, pillows, etc. In one of the times the AC was leaking water non-stop. In one of the stays I was also robbed at gun point just outside the building, and heard from people that live in the building that the security in the block has gone down.
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Communication
Service sucks
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
Charlie Itaim always has the worst service out of all of Itaim. They only speak with you through WhatsApp and their attendants are rude and have no idea of what they are doing
Stayed 5 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Communication

Very difficult check in

Decent place but terrible communication No front desk and very difficult and frustrating check in process
Stayed 5 nights in May 2024
Verified review

8/10 Good

Liked: Room comfort, communication

Good cost benefit

Communication was ok, WhatsApp always replied. Garage door in&out done with msg on WhatsApp to open the gate. Location is perfect, cleaning could be better. Few issues with maintenance like water drain on the sink ( almost clogged) and water to fill the toilet bowl ( low pressure ). Nice facilities on the building. Overall I would recommend and would stay again in the future.
Stayed 6 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, communication
DO NOT STAY HERE! It is NOT SAFE! They gave my door’s security code to a men that enter my room in the middle of the night. I would upload pictures if I could!! Do yourself a favor and don’t stay here!
Stayed 5 nights in Jan 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This property is a joke! The property is dirty and the things broke around. Hot water didn’t work and toilet/bidet is not working. The property communication is broken, and when we reached out to the security team, they asked us to check and inspect the electrical panel, and then they offered us to use the SPA open showers and facilities instead.
Stayed 16 nights in Apr 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Communication

Automated horro

Horrible communication and service!! Everything is automated.. and is very difficult to communicate or express… I had to wait in the rain after I was lied there was no lobby.. hated everything about the automated system and this company
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I wouldn’t stay here again even if it was free! The locks are digital and the indoor lock does not work (I tried with 3 rooms from my family). I found out the lock doesn’t work because i woke up with A MAN IN MY ROOM IN THE MIDDLE OF THE NIGHT!!
Stayed 15 nights in Jan 2024
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort, communication

Dirty and not well maintained.

We received no information for Check-in. The only contract number was a Whatsapp number answered by a robot. It was very dificult to manage to speak with a real person. In the meantime we were locked outside the apartment, not knowing what to do, at night. Once inside, the walls are not well maintained. It doesn’t look neat. The curtains are very dirty (picture attached), as well as the furniture (picture attached). The toilet seat was broken. For something in the area of Itaim Bibi, it’s sure disappointing and not worth what they charge. There wasn’t even a bottle of water in the fridge.
Dirty curtains.
Dirty walls
Dirty furniture
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Communication

Frustrating if you need any help

The place is pretty nice. I normally don't care about customer service BUT in their customer service is terrible. It's mostly a chat bot over WhatsApp. Hopefully, eventually a person answers and often isn't very helpful either. One of the problems was that my internet didn't work the whole time I was there (5 days). And I wasted quite a bit of time trying to talk with customer service to try to get help to get it fixed.
Stayed 5 nights in Feb 2023
Verified review

4/10 Poor

Disliked: Room comfort, communication

Stay well away

Charlie Itaim is really going downhill. In the past 5 years I’ve stayed multiple times here and the service is going down and down and down. This time my bathroom didn't have a mirror, impossible to shave for example. But the mirror used to be there, it just was probably broken and never replaced. My room didn’t have WiFi working for 1 week, had to use a very slow connection from and adjoining room. The cutlery they provide you is less and less. You get 2 glasses, 2 forks, 2 knife’s, it’s so sad how they count the amount of stuff they provide in this way instead of taking care of providing good service. I will find a different accommodation for my next SP trip.
Stayed 5 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication

Try somewhere else in flats, or even an Hotel

I've stayed in this building in the past in flats owned by a competitor of Charlie - they were called Casaí, and the service was 1000x better. Charlie is a bad service provider, when you book with them the only way you have to communicate is through Whatsapp message, they don't have a number you can call, you can't call through Whatsapp as well, only messages. They also never identify themselves in the chats, sometimes you can be lucky and find someone that is friendly, most times you will find someone that argues with you all the time. Location is great for however has business to do in Faria Lima, but the quality is going downhill. For example these flats used to have loads of pillows, they now only have 2; it used to have big sized garbage cans, now only have tiny bathroom ones; it used to have a proper amount of cutlery/glasses, now you get whatever wasn't yet broken. I hope someone quickly makes a competitor to Charlie so I can stay somewhere else.
Stayed 4 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Room comfort, communication

We need more flats in Itaim Bibi not by Charlie

These flats used to be managed by a different company and were wonderful in the past. Nowadays the only communication you get is through Whatsapp messages with staff that try to go out of their way to be horrible with you, and that won't care about 50% of your problems. My flat only had 1 pillow, I complained, they didn't bring any extra pillow. My flat wifi password didn't work, they didn't care at all, took them 4 days to come over to the flat to see the problem (fortunately I had reset the router and used the default wifi name and password); you want to do early check in? Who do you think you are? A customer that requires proper service? We don't operate with those kinds of people here! Want to do a late check out? You must be kidding, get out of the room! In this trip there were only 2 pillows in the bed; 1 small lousy pillow in the sofa; there was no extra blankets/duvets provided in case it gets cold; the outside area used to have 2 identical chairs and now you only get 1 (don't complain customer! I told you not to complain). So... the people that manage these flats should really be managing a rundown pension in some favela, and not managing what is a good building and flats that have a LOT of potential - that is the main problem, this could be great if it wasn't the service involved. I get anxious - in a bad way - when I stay here, thinking - how are they going to ruin my stay this time? God... dreadful...
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Gostei da experiência. Tirando a grosseria do porteiro. Foi tudo ótimo.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Tudo muito bom. Igual ao anúncio
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Localização excelente, preço justo, ou seja, custo benefício perfeito
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Quarto muito bom e localização excelente.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Check-in, communication, listing accuracy
A limpeza poderia ser melhor.
Stayed 3 nights in May 2026