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La Maltese Caldera Concept

4.0 star property

Photo gallery for La Maltese Caldera Concept

View from property
Deluxe Suite | Living area
Prestige Suite Outdoor Hot Tub Caldera View
Prestige Suite Outdoor Hot Tub Caldera View
Premiere Suite Outdoor Hot Tub Caldera View

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Imerovigli Area, Santorini, South Aegean, 84700
  • Place, Santorini Caldera
    ‪2 min walk‬
  • Place, Fira to Oia Walk
    ‪9 min walk‬
  • Place, Agios Nikolaos
    ‪10 min walk‬
  • Airport, Thira (JTR-Santorini National)
    ‪11 min drive‬

Room options

View all photos for Superior Double Room Semi Private Pool - Inland View

Premium bedding, minibar, in-room safe, blackout curtains

Superior Double Room Semi Private Pool - Inland View

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, Hot Tub, Sea View (Caldera View)

Honeymoon Suite, Hot Tub, Sea View (Caldera View)

Honeymoon Suite, Hot Tub, Sea View (Caldera View)

  • Sea view
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Prestige Suite Outdoor Hot Tub Caldera View

Prestige Suite Outdoor Hot Tub Caldera View

Prestige Suite Outdoor Hot Tub Caldera View

  • Sea view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Hot Tub, Sea View (Master - Caldera View)

Suite, Hot Tub, Sea View (Master - Caldera View) | Living room

Suite, Hot Tub, Sea View (Master - Caldera View)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Villa, Private Pool, Sea View

Premium bedding, minibar, in-room safe, blackout curtains

Family Villa, Private Pool, Sea View

  • Sea view
  • 125 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, Sea View (Caldera View)

Deluxe Apartment, Sea View (Caldera View)

Deluxe Apartment, Sea View (Caldera View)

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, Hot Tub (Caldera View)

Junior Suite, Hot Tub (Caldera View)

Junior Suite, Hot Tub (Caldera View)

  • Sea view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premiere Suite Outdoor Hot Tub Caldera View

Premiere Suite Outdoor Hot Tub Caldera View | Interior entrance

Premiere Suite Outdoor Hot Tub Caldera View

  • Sea view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Two Bedroom Suite with Inland View - Private Pool

Premium bedding, minibar, in-room safe, blackout curtains

Two Bedroom Suite with Inland View - Private Pool

  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Santorini

At La Maltese Caldera Concept you'll be within steps of Santorini Caldera and Agios Georgios Chapel. Highlights at this hotel include free cooked-to-order breakfast, an outdoor swimming pool and a poolside bar. .A day of pampering can include deep-tissue massages, body wraps and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the pool loungers along with access to sailing and scooter/moped rentals. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Santorini hotel, attractions include Oia Blue Dome Church Viewpoint and Castle of Oia.

What's nearby

  • Agios Georgios Chapel - 1 min walk - 0.1 km
  • Santorini Caldera - 2 min walk - 0.2 km
  • Fira to Oia Walk - 9 min walk - 0.8 km
  • Agios Nikolaos - 10 min walk - 0.9 km
  • Dominican Convent - 3 min drive - 2.7 km

Getting around

  • Thira (JTR-Santorini National) - 16 min drive

Restaurants

  • ‪Volkan on the Rocks - ‬19 min walk
  • ‪Καφέ της Ειρήνης (Irini Cafe) - ‬20 min walk
  • ‪Simos - ‬17 min walk
  • ‪4 Seasons Restaurant - ‬3 min walk
  • ‪Mama Thira - ‬15 min walk

About this property

La Maltese Caldera Concept

There's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, spa services, and a terrace are also featured at La Maltese Caldera Concept. You'll have access to the outdoor pool at a partner property.

This 4-star Santorini hotel is smoke free.

  • 9 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
La Maltese Caldera Concept offers 9 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch Smart televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Santorini hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials, body wraps and body scrubs.

Similar properties

CALDERA PREMIUM SUITES WITH HOT TUB | View from room
La Maltese Estate
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  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 60 reviews
The price is AU$261
includes taxes & fees
1 July - 2 July
La Maltese Estate

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8 AM to 11 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Helicopter/aeroplane tours
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Sailing
  • Scooter/moped rentals

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9 AM to 6 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 16 years old and younger aren't allowed at this property.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maltese Estate
Maltese Estate Hotel
Maltese Estate Hotel Santorini
Maltese Estate Santorini

Frequently asked questions

What is the cancellation policy at La Maltese Caldera Concept?

La Maltese Caldera Concept offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to La Maltese Caldera Concept?

The closest beach to La Maltese Caldera Concept is Kamari Beach (8.8 km).

Is there a spa on site at La Maltese Caldera Concept?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does La Maltese Caldera Concept have a pool?

La Maltese Caldera Concept has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9 AM to 6 PM.

What makes La Maltese Caldera Concept a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at La Maltese Caldera Concept.

Does La Maltese Caldera Concept serve breakfast?

Sure does, free cooked-to-order brekkie is offered daily between 8 AM and 11 AM.

Is there a free airport shuttle available at La Maltese Caldera Concept?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at La Maltese Caldera Concept?

Check-in begins at 2:00 PM. Check-out time is noon.

La Maltese Caldera Concept Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 104 reviews
Rating 8 - Good. 31 out of 104 reviews
Rating 6 - Okay. 13 out of 104 reviews
Rating 4 - Poor. 6 out of 104 reviews
Rating 2 - Terrible. 13 out of 104 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cristopher G

Liked: Cleanliness, staff & service, amenities
good place to stay
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and in my opinion it has the best view of all Santorini. The personal is very nice. The breakfast could improve a bit, since it is a 4 star hotel. I would really recommend to stay in this hotel if you are looking for a nice view and quiet place.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Barri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with stunning views. Excellent attentive staff, especially Costa the manager. Th room is huge and beautiful with tiles floor. Hot tub in the front. Great breakfast. I would stay there again in a heart bit.
Stayed 5 nights in Sep 2023
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was incredible, the views were amazing, the staff was incredibly helpful and accommodating, the only downfall was the busy restaurant in front of the rooms, hard to enjoy a peaceful night in the hot tub with a restaurant right in front, otherwise I highly recommend all of it. The hotel is set very well in the middle of the island and I was able to get around the whole island in 3 days
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Victoria l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Went with my husband and we booked the room with the master caldera view. The hot tub was great and we asked them clean it before we got in. They did it with no hesitation. The only downside was the restaurant at the hotel being pricey but you have an amazing view and the staff was so welcoming. Would recommend this hotel for couples and families
Stayed 3 nights in May 2024
Verified

6/10 Okay

Sharmil

Liked: Property conditions & facilities
The property has awesome view of Caldera. Standard Room Suite was basic given it was rated 4 stars. Shared pool did not have any umbrella or covering above to protect from sun and enjoy in the day time. Great breakfast, out door lounge, and view of the caldera.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, with incredible views and a nice setup. Our suite was spacious and had plenty of room for the 4 of us, and had a nice outdoor space. We really enjoyed sitting on the patio and watching the sunset. The staff was very friendly and helpful, and took care of everything we needed. It was pricey but not as much as some neighboring properties, so I thought it was a good value. The location is nice as well -- close to plenty of restaurants and in a central location for getting around the island. I would definitely recommend staying here.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Miss G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view

What a view... That is predominantly what you are paying for here but it is stunning! The prices in the budda bar are over inflated so best to find other places to eat and drink! Breakfast choice was good and room was spacious and cleaned daily but definitely not 5 star in our experience 🌟🌟🌟
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
La Maltese was a perfect spot for us. There were 4 of us- 2 moms and 2 16 year old girls. We stayed in from 107. The room was beautiful, big, comfortable, and very clean. We had a beautiful view of the caldera. The hotel was centrally located- perfect location. It was walking distance to Fira (about 20 min). There were many places to go out to eat around the area. At night, the girls would sit in the jacuzzi. The breakfast at the restaurant that came with the room was delicious- a lot to choose from. The host/hostess of the hotel was so helpful, called a cab for us when needed, gave suggestions on where to visit, etc. I would definitely stay again.
Stayed 5 nights in Jun 2023
Verified

4/10 Poor

Elaina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most accommodations in Santorini deserve an automatic 5 stars naturally on the view alone! Truly one of the most magical places on Earth. The property itself is so great - high point in Imerovigli with a stunning view and spacious rooms - air conditioned and well maintained. Service could certainly improve - in terms of communication and follow up. We scheduled our car service through the hotel and they were late and difficult to communicate with. They also didn’t communicate before or after booking that the pool has limited hours which seems unusual.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite a bit older than it appeared in the photos but still beautiful and the view was out of this world! We didn’t expect a blow up soft tub but it was nice and we used it. We booked a room with wifi however did not have wifi in our room at all, the staff were nice and tried to fix it but the honeymoon suit is the furthest away and was a dead zone for data and wifi. I was a little bit disappointed in this staff due to the price but we made the best of it.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sunset paradise for my girlfriend's birthday

We had a pleasurable stay at La Maltese Concept. Our room (109) had it's own private balcony where the hottub was. It was here where we watched the incredible sunsets from the comforts of our room and as the twilight turned night we glazed at the stars. The room was an adequate size. Big enough to fit two massage beds as requested an hour massage for my girlfriend's birthday. The bathroom was cave-like, but one fault I would have to comment is that the shampoo and conditioner didn't get replenished over our three night stay and the flush sometimes didn't work...but then it did again. Breakfast was included and the continental breakfast served to us at the Buddha-bar was enough to sustain us until lunch. Would stay here again for the views and the quietness compared to places in Fira and Oia.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Alyssa

Liked: Staff & service
Our Family Villa was made up of 2 separate rooms that don't join doors but rather share a balcony area. There were about 2 levels of stairs we had to walk up to our rooftop to enjoy the plunge pool. The plunge pool/jacuzzi was however sharing a glass partition with the behind neighbors who just watched us swim? It was a bit awkward. Well over 100 stairs to reach the lobby. Rooms were not well kept, several appliances in the room that didn't work such as speakers, a phone, a clock. Great price, we didn't stay in the room much however and wouldn't return to be honest.
Verified

2/10 Terrible

Elaheh

Disliked: Staff & service
Do not book this place!!! You will feel disrespected and humiliated after your stay. They double book the hotel for guests and weddings at the same time!! Very strange and I don’t know how they get away with this! Basically you pay to use the open area and amenities of the hotel, but every day after 4 PM, they shut down the open area completely, and they won’t even let guess to walk to the lobby. No one will take responsibility for this and they literally ask you to leave the lobby and not interrupt with the wedding!! It’s very frustrating and there’s not much you can do. Remember, if you’re sitting at a nice table outside in your hotel, having a drink and people walk in from outside, staff will come to you and ask you to move and seat elsewhere because other people would want to seat and eat dinner. It’s humiliating in front of other people. I’m writing this because I know people spend money and go to this beautiful island to enjoy their time, and I don’t want what happened to us to happen to anybody else’s. Do yourself a favor and look for another place.
Verified

10/10 Excellent

Romaric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je ne comprends pas bien les avis négatifs... L'appartement était très propre, les linges de salles de bain changés tous les jours, le ménage et les les lits faits... situation très calme également. Le personnel est toujours souriant et le manager prend le temps de discuter et de conseiller. Après être allés d'un bout à l'autre de l'île, les points de vue sont magnifiques mais la vue depuis la Maltese est incroyable, pour moi la plus belle vue sur la Caldera. Magnifique. La période de mi octobre à début novembre est idéale : plus de foule, on peut se promener en toute quiétude. Température 23 jour / 17 nuit avec un peu de vent
Stayed 7 nights in Oct 2024
Verified

8/10 Good

cindy de

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant experience. The views were stunning. There was a wedding/ party every day at the hotel but it was all very respectfully done and dusted by 11pm. Breakfast was good and housekeeping excellent.
Stayed 7 nights in May 2022
Verified

10/10 Excellent

Kousay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, magnificent views. The suite was lovely, clean and comfortable Most importantly the staff are excellent. The manager Mr Aggelos personally ensured that all needs are met. I would like to thank him and thank all his staff for the great hospitality. Because of his great personality, professionalism and huge efforts to make our stay as pleasant as possible We have enjoyed our holiday and stay in every sense.
Stayed 5 nights in Aug 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service to get a refund. Booking was cancelled due to Covid. They are refusing to give a refund. Do not travel to this place.
Stayed 4 nights in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and views are excellent! The front desk staff and managers were extremely nice, helpful and pleasant! Anita was Amazing! she accommodated all my requests and was very friendly and helpful and knowledgeable! So was the manager Angelo who was very pleasant helpful and friendly! He offered me to stay at the Villas which were brand new he also took me to tour the villas and he even showed me how to download driving directions on Google and use it offline because I didn't have WiFi on the road. Service was a bit slow for breakfast but the staff was very friendly! I will definitely Recommend La Maltese Estate, Buddha Bar Beach in Santorini. Very Good Experience! will stay there again! K
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angelo, Annita, and the entire staff were amazing. Very friendly and proactive to delight their guests and arrange any accomodation or tour of necessary. From the moment we arrived, Angelo made us feel like family in his hotel. Wonderful breakfasts daily with magnificent views. The sea view villas are not walking distance, so the hotel transfers you back and forth, but the wait was never long, and we enjoyed the privacy. Thank you La Maltese!
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The view was the only thing that was worth it. The room I paid for wasn’t given to me and they still haven’t given a good explanation! I was supposed to have a Junior Suite with view and a Hot tub, which are below the main building of the hotel. The pic on the reservation show’s exactly what is below the main building. Instead, I was given a decrepit dirty room, that smelled bad because the walls of the bathroom we’re moldy. The bath leaked everywhere, with rusty handles and vanity tap broken. The bed mattress felt like a box spring was completely uncomfortable. And to make matters worse I wasn’t able to sleep because an electrical beep kept on going on and off all night long and day! The furniture and appliances were dirty. I’ve never experienced such bad service by a hotel, their employees are friendly, but they aren’t truthful, they pretend to not know how i was given such, room. I actually told them they should be ashamed to even rent such room, but you can tell they don’t care. Last night they moved me into another hotel they own, it wasn’t part of the original reservation, which a at first look it looked fine but the sink didn’t drain and it smelled like the sewer and they had ants. I just couldn’t wait to leave this awful place. I do not understand how Buddha Bar can be associated with such a business with such low standards, what a dishonest place! I will review this place on different websites because travellers should be warned. PEOPLE BEWARE!
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

SS

Disliked: Staff & service
DO NOT STAY HERE!!! We arrived at the hotel late from the ferry with two small sleepy children and no one was at the front door to help us from the taxi to the lobby. When we entered the lobby the concierge seemed surprised that we were there and called another woman, who then called the manager. The manager came a 1/2 hour later and said (after another 1/2 hour of “checking”), that he couldn’t find our pre-paid reservation and had NO ROOMS. He said he would put us up in another 5 star property but when he got to the hotel it was a much inferior room and resort. I paid $525 per night for a superior caldera room with a hot tub and the room they put me in was $330/night with no view and leaking water everywhere. I was not refunded the difference and all Expedia gave me for the trouble was a $100 coupon as a consolation prize. The hotel is a complete scam and I cannot believe that Expedia does business like this. The manager and his team are con artists.
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Rafael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Propaganda enganosa

O hotel se vende no hoteis.com como 5 estrelas. Não é. O quarto é velho, a cama é um colchão de péssima qualidade em cima de um suporte, o vaso sanitário tem aquela tampa de plástico igual boteco. Pintura do quarto descascando e toda mal feita. A piscina so pode ser usada ate as 18h, pois há um bar no local que nitidamente é a prioridade deles. Ou seja, a vista que é praticamente a única coisa boa que sobra, nao pode ser apreciada de dentro da piscina no horário do por do sol. Resta a varanda do quarto, que pelo menos é aconchegante. Limpeza era boa, e não faltou dignidade na estadia, porém o hotel não parece nem ter 04 estrelas, que dirá 05... Para piorar, no dia do checkout, as 12h em ponto, vieram perguntar se ja estávamos saindo. Não deram nem 15 minutos de tolerância ao horário e nem tiveram a gentileza de perguntar de outra forma, como questionando se precisávamos de alguém para buscar as malas, como era o caso. Para quem espera algo de 03 estrelas com vista para a caldera, até vale a pena. Pelo que a propriedade se vende, acho furada.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view, the big rooms, and the delicious food! Great Budha Bar music throughout the day!
Stayed 4 nights in Jul 2019