See all properties
Save

El Embajador, a Royal Hideaway Hotel

5.0 star property
Luxury resort with 2 restaurants and full-service spa

Photo gallery for El Embajador, a Royal Hideaway Hotel

Property amenity
Creator video
Royal Suite (Ambassador) | View from room
Outdoor pool, open 7:30 AM to 7:30 PM, pool umbrellas, pool loungers
3 bars/lounges, lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is AU$238
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
Ave Sarasota 65, Santo Domingo, Distrito Nacional, 10110
  • Malecon
    ‪17 min walk‬
  • Blue Mall
    ‪2 min drive‬
  • Agora Mall
    ‪4 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪28 min drive‬

Room options

View all photos for Royal Suite (Ambassador)

Royal Suite (Ambassador)

Royal Suite (Ambassador)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Executive Junior Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Ambassador Executive Junior Suite

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Executive Junior Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Royal Executive Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Junior Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Executive Junior Suite

9.6 out of 10
Exceptional
(58 reviews)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Royal Junior Suite

Ambassador Royal Junior Suite

Ambassador Royal Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Studio Suite

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

You may also like

Ad
Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Embassy Suites by Hilton Santo Domingo

Downtown Santo Domingo
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 1,001 reviews
The price is AU$264
includes taxes & fees
19 July - 20 July
Embassy Suites by Hilton Santo Domingo

About the area

Santo Domingo

A luxury stay in Santo Domingo awaits you at El Embajador, a Royal Hideaway Hotel. You'll be within a 15-minute walk of Bella Vista Mall and 1.7 km (1.1 mi) from Basilica Catedral Nuestra Senora de la Altagracia. Highlights at this resort include 2 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The fine-dining restaurant, El Jardin del Embajador, serves international cuisine and is open for lunch and dinner. Cru Tapas & Wine Bar is the resort's own bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, gym, sauna and pool loungers. Business travelers can take advantage of 5 meeting rooms, conference space, and a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Bella Vista resort include Blue Mall and Malecon.
View more Resorts in Santo DomingoOpens in a new window

What's nearby

  • Malecon - 17 min walk - 1.5 km
  • Blue Mall - 2 min drive - 2.5 km
  • Agora Mall - 4 min drive - 4.6 km
  • Sambil Santo Domingo - 4 min drive - 4.4 km
  • Quisqueya Stadium - 5 min drive - 4.7 km

Getting around

  • Freddy Beras Goico Station - 4 min drive
  • Santo Domingo (SDQ-Las Americas Intl.) - 40 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Albert's Licores - ‬12 min walk
  • ‪Viralata - ‬5 min walk
  • ‪Meson de la Cava - ‬14 min walk
  • ‪Alma Llanera - ‬8 min walk

About this property

El Embajador, a Royal Hideaway Hotel

Luxury resort with 2 restaurants and full-service spa
El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre, 5 meeting rooms, and limo/town car service. A casino, a sauna, and a terrace are also featured at the luxury El Embajador, a Royal Hideaway Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 5-star Santo Domingo resort.

  • 1 building
  • 289 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 2444 sq. m of conference space
  • Built in 1956
  • Casino
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
El Embajador, a Royal Hideaway Hotel offers 289 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Santo Domingo resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open selected days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Embassy Suites by Hilton Santo Domingo

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 1,001 reviews
The price is AU$264
includes taxes & fees
19 July - 20 July
Embassy Suites by Hilton Santo Domingo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 22 per person
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cru Tapas & Wine Bar
  • El Jardin del Embajador
  • Las Cotorras Garden Bar
  • Lobby Bar

Things to do

  • 10 gaming tables
  • 30 slot machines
  • Bicycle storage
  • Casino (5,382 square foot of space)
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Dining table
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Lift (68 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1956
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Embajador, a Royal Hideaway Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Airport shuttle fee: USD 50 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:30 AM to 7:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Embajador
Embajador
RENOVATED El Embajador Royal Hideaway Hotel Santo Domingo
Occidental El Embajador Hotel
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Occidental Embajador
El Embajador Royal Hideaway Hotel Santo Domingo
El Embajador Royal Hideaway Hotel
El Embajador Royal Hideaway Santo Domingo
El Embajador Royal Hideaway
RENOVATED El Embajador Royal Hideaway Hotel
RENOVATED El Embajador Royal Hideaway Santo Domingo
RENOVATED El Embajador Royal Hideaway
RENOVATED El Embajador a Royal Hideaway Hotel
El Embajador a Royal Hideaway Hotel
Occidental El Embajador
Occidental El Embajador Santo Domingo
El Embajador, A Royal Hideaway
El Embajador, a Royal Hideaway Hotel Resort
El Embajador, a Royal Hideaway Hotel Santo Domingo
El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

Frequently asked questions

What is the cancellation policy at El Embajador, a Royal Hideaway Hotel?

El Embajador, a Royal Hideaway Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Embajador, a Royal Hideaway Hotel?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at El Embajador, a Royal Hideaway Hotel on 4 Aug 2025 start from AU$238.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Embajador, a Royal Hideaway Hotel?

The closest beach to El Embajador, a Royal Hideaway Hotel is Guibia Beach (3.1 km).

Is there a spa on site at El Embajador, a Royal Hideaway Hotel?

Yep, there is an onsite spa at El Embajador, a Royal Hideaway Hotel. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does El Embajador, a Royal Hideaway Hotel have a pool?

El Embajador, a Royal Hideaway Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:30 AM to 7:30 PM.

What luxury perks are available at El Embajador, a Royal Hideaway Hotel?

El Embajador, a Royal Hideaway Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes El Embajador, a Royal Hideaway Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at El Embajador, a Royal Hideaway Hotel.

Is El Embajador, a Royal Hideaway Hotel family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as art supplies and free infant beds in the guestrooms, it's no surprise that El Embajador, a Royal Hideaway Hotel is a hit with families.

Are there hot tubs in the rooms at El Embajador, a Royal Hideaway Hotel?

Yep, all rooms come with private hot tubs.

Does El Embajador, a Royal Hideaway Hotel serve breakfast?

Sure does, buffet brekkie is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at El Embajador, a Royal Hideaway Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at El Embajador, a Royal Hideaway Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Embajador, a Royal Hideaway Hotel?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at El Embajador, a Royal Hideaway Hotel?

No, pets and service animals are not allowed.

El Embajador, a Royal Hideaway Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 906 out of 1187 reviews
Rating 8 - Good. 156 out of 1187 reviews
Rating 6 - Okay. 52 out of 1187 reviews
Rating 4 - Poor. 34 out of 1187 reviews
Rating 2 - Terrible. 39 out of 1187 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina Thaina

Stayed 1 night in Mar 2025

10/10 Excellent

Christina Thaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m satisfied
Stayed 3 nights in Mar 2025

8/10 Good

manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel lobby and staff were amazing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Octavia, Hackensack

Stayed 2 nights in Apr 2025

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Allese Jenique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property is Very Clean, Has Beautiful Views, Nice Upscale Rooms, Attentive Professional Staff, Tasty Food and Drinks. This Area is so Rich in Culture. Loved this Place. I Would Absolutely Recommend.
Stayed 5 nights in Mar 2025

8/10 Good

Frederick, Punta Cana

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Mar 2025

10/10 Excellent

Adile

Stayed 2 nights in Feb 2025

10/10 Excellent

Andres

Stayed 2 nights in Mar 2025

10/10 Excellent

Lamar, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosa

Business traveller
Me fascinó el cuarto que me asignaron en el sexto piso, con vista al mar, a diferencia de la estadía anterior en que me dieron un cuarto venido a menos en la tercera planta.
Stayed 5 nights in Mar 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, excellent
Stayed 1 night in Mar 2025

10/10 Excellent

Baldemar

Stayed 4 nights in Mar 2025

10/10 Excellent

Washington, Haverhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good amenities
Stayed 1 night in Mar 2025

10/10 Excellent

Tony & Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice ambiance
Stayed 3 nights in Mar 2025

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Elvira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always perfect

It is great. The front desk acknowledged my previous stays and upgraded mr
A grand lobby
Olympic size pool set in a fabulous garden
Stayed 1 night in Mar 2025

4/10 Poor

Yoel

Stayed 1 night in Mar 2025

8/10 Good

Efrain, MANATI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

CARLOS M

Stayed 8 nights in Jan 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, I stay here the most of the time i go to Santo Domingo.
Stayed 2 nights in Mar 2025

8/10 Good

josé

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad operating process

The hotel is very nice. However the main issue is their operating process. They will not hold a credit card, however they will hold an amount on your card and every time you request service they go back to your credit to verify if you have any balance left. It becomes a nightmare that kills the entire experience.
Stayed 6 nights in Jan 2025

2/10 Terrible

Roumy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stay couple of times in this hotel. This was my horrible experience, waiting time for check in was 53 minutes, then they give me wrong room, not what I paid for it, then they have to bring extra bed for my grand son, he is 13 years old and i paid for 2 beds with sea view next day they change my room and again was not the room i was paying- sea view. I complained to the manager, she apologized and she said she will send me complimentary diner . At evening 2 waitresses knock in my door , when i open they told I order room service and i told them i didn’t order room service. I called the room service and found out because this was my complimentary dinner and no body bring to me back. This 2 waitress stole my complimentary dinner!!!! This is will be my last visit to this hotel!!!!
Stayed 3 nights in Dec 2024