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Mr Express

3.0 star property
Hotel with free breakfast, 9-minute walk to Costanera Center

Photo gallery for Mr Express

Front of property
Minibar, in-room safe, free WiFi, wheelchair access
Lobby sitting area
Free daily buffet breakfast
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry
The current price is AU$115
3 Dec - 4 Dec

Explore the area

View map
Vecinal 40, El Golf, Santiago, Region Metropolitana, 7550226
  • Place, Costanera Center
    ‪9 min walk‬
  • Place, Parque Arauco Mall
    ‪3 min drive‬
  • Place, San Cristobal Hill
    ‪8 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Minibar, in-room safe, free WiFi, wheelchair access

Standard Double Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
In-room safe
  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Minibar, in-room safe, free WiFi, wheelchair access

Single Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
In-room safe
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Single Room

Junior Single Room

Junior Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
In-room safe
  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

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Front of property

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About the area

Santiago

Mr Express puts you in the heart of Santiago, steps from Apoquindo and within a 10-minute stroll of Costanera Center. Highlights at this hotel include a complimentary breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk and dry cleaning/laundry services. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3-property class Las Condes hotel include Parque Arauco Mall and Medical Center Hospital Worker.

What's nearby

  • Costanera Center - 9 min walk - 0.8 km
  • Gran Torre Santiago - 10 min walk - 0.9 km
  • Parque Arauco Mall - 3 min drive - 2.4 km
  • Medical Center Hospital Worker - 6 min drive - 5.7 km
  • San Cristobal Hill - 8 min drive - 4.0 km

Getting around

  • Tobalaba Station - 4 min walk
  • Parque Almagro Station - 9 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 31 min drive

Restaurants

  • ‪Fuente Chilena - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪The Elephant Coffee - ‬1 min walk
  • ‪Diablo - ‬2 min walk

About this property

Mr Express

Hotel with free breakfast, 9-minute walk to Costanera Center
WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Mr Express also features tour/ticket assistance, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3-star Santiago hotel is smoke free.

  • 53 guestrooms or units
  • 11 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Mr Express offers 53 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Neruda Express
Hotel Neruda Express Santiago
Neruda Express
Neruda Express Hotel
Neruda Express Santiago

Frequently asked questions

What is the cancellation policy at Mr Express?

Mr Express offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mr Express?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Mr Express on 3 Dec 2025 start from AU$114.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mr Express?

Yep, Mr Express has a free self car park. Onsite parking is limited.

Does Mr Express serve breakfast?

Yeah, complimentary buffet breakfast is on offer on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mr Express?

No, Mr Express does not offer an airport shuttle service.

What time are check-in & check-out at Mr Express?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mr Express?

No, pets are not allowed.

Is there a golf course on site at Mr Express?

There isn't one on site, but Los Leones Golf Club is a short 14-minute walk away.

Mr Express Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 213 reviews
Rating 8 - Good. 71 out of 213 reviews
Rating 6 - Okay. 23 out of 213 reviews
Rating 4 - Poor. 9 out of 213 reviews
Rating 2 - Terrible. 8 out of 213 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel. Morning breakfast was good- helped us feel good until lunchtime The bed and sheets were comfortable Stayed here before we went on a cruise
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

4/10 Poor

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

German

Travelled with family
Disliked: Cleanliness
Overall appearance of the hotel was good. The room itself is in need of repairs and upgrades like Furniture, TV and fixtures but the worst part was the bathroom where we found moldy grout around the shower and walls, cracked tiles and vanity cabinets are old and simply useless. We noticed the closet was in need of an ironing board and an iron which we really need at the time of our stay. For the area we were looking forward to a better and cleaner room and we were disappointed.
Stayed 1 night in Nov 2024

8/10 Good

maria del carmen

Stayed 4 nights in Mar 2024

8/10 Good

maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

4/10 Poor

Julián, bogota

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the facilities are too old the breajfast taste was not good
Stayed 5 nights in Dec 2023

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Stayed 3 nights in Oct 2023

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, Location, Location

This hotel is close to shops, restaurants. It is parallel to Isidora Goyenechea street, near the theater, and parks. The staff is welcoming and very polite. Breakfast included with all sorts of favorites such as breads, pastries, deli, yogurt, cereal, coffee, natural juice, scrambled eggs, bacon and sausage. It is actually near the GOLF metro station and that takes you to many places including the art museums near Bellas Artes station. Chile is an amazing country and this hotel is well-located in Las Condes so I highly recommend it and will be back to the same place.
Stayed 7 nights in Mar 2023

10/10 Excellent

loreto

Stayed 2 nights in Feb 2023

8/10 Good

Amy Román

Business traveller
Liked: Cleanliness, staff & service
Me gustó que había botones. Atención excelente. Desayuno muy bueno. El hotel es un poco anticuado. El cuarto pequeño, pero el baño muy amplio y moderno.
Stayed 1 night in Nov 2022

8/10 Good

EDDY

Business traveller, Travelled with partner
Liked: Staff & service
Need a renovation.
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uncomfortable and unclean.

I don’t understand how this hotel has such good reviews. The sheets were stained, the mattress springs made it almost impossible to sleep, there were broken tiles in the bathroom. There was a safe, but no key to open it. There was no iron and the closet door in my room was attached to a slanted wall so I had to jam my body into the closet to keep it from slamming shut. The service was also really bad. Checkout took very long.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Check in, etc was perfect. The hotel even arranged a last minute tour for me. The interior was a bit run down.
Stayed 6 nights in Oct 2019

6/10 Okay

Alejandro, Coyhaique, Chile

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location, bathroom space and shower the only plus
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and great location but breakfast could improve
Stayed 10 nights in Jul 2019

6/10 Okay

Álvaro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

No for winter time

Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough. It is clean and people is nice despite.
Stayed 1 night in Jun 2019

8/10 Good

Hernan

Liked: Cleanliness, room comfort
Charging 4 dollars water is too much. We are in Chile. Come on!
Stayed 2 nights in Mar 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Las Condes restaurants and metro

I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.
Stayed 5 nights in Nov 2018

6/10 Okay

Supa, Bangkok

Liked: Cleanliness, staff & service
my room 401 is next to the main ventilator of the hotel which making so much nosie. breakfast was good
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel staff was helpful and friendly, although we had a little difficulty communicating in English.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Not sufficient for me

Biggest issue for me is bad internet connection in the room, which is to me critical for my work. Room is clean but feels cold, no character, breakfast basic. Reception arriving was very friendly, but checking out was opposite. Price might be interesting for location, but I want to pay a bit more for better services.