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Atzavara Hotel & Spa

5.0 star property
Luxury hotel with 4 restaurants and 5 outdoor pools

Photo gallery for Atzavara Hotel & Spa

5 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Mama de More
Snack bar
Bar (on property)
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$227
includes taxes & fees
25 Jan - 26 Jan 2026

Explore the area

View map
Carrer Pla de la Torre, 16, Santa Susanna, 08398
  • Place, Les Caletes Beach
    ‪6 min walk‬
  • Place, Levante Beach
    ‪12 min walk‬
  • Place, Pineda de Mar Beach
    ‪5 min drive‬
  • Airport, Girona (GRO-Costa Brava)
    ‪32 min drive‬

Room options

View all photos for Design Double Room

Premium bedding, minibar, in-room safe, desk

Design Double Room

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Design Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Design Double Room Single Use

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed OR 3 Single Beds

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Double Room Single Use

View from room

Premium Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Premium Double Room

View from room

Premium Double Room

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed OR 3 Single Beds

View all photos for Premium Triple Room

View from room

Premium Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • 31 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed OR 3 Single Beds

View all photos for Junior Double Room

Premium bedding, minibar, in-room safe, desk

Junior Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Double Room

Terrace/patio

Pool Penthouse Suite Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Quadruple Room

Premium bedding, minibar, in-room safe, desk

Design Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Triple Room

Premium bedding, minibar, in-room safe, desk

Design Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed OR 3 Single Beds

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

Premium bedding, minibar, in-room safe, desk

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Triple Room

Premium bedding, minibar, in-room safe, desk

Junior Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

About the area

Santa Susanna

A luxury stay in Santa Susanna awaits you at Atzavara Hotel & Spa. Within just a 15-minute stroll, you'll find Platja Susana and Les Caletes Beach. Highlights at this family-friendly hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, hydrotherapy and reflexology along with access to the hot springs/mineral springs and sauna. Posidonia is the hotel's own bar. Enjoy the free kids' club, gym, Turkish bath/hammam and sauna. 26910 square feet (2500 square metres) of event facilities include 20 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 5-property class Santa Susanna hotel include Fenals Beach and Lloret de Mar Beach.

What's nearby

  • Les Caletes Beach - 6 min walk - 0.6 km
  • Platja Susana - 6 min walk - 0.6 km
  • Santa Susanna Beach - 11 min walk - 1.0 km
  • Levante Beach - 12 min walk - 1.1 km
  • Pineda de Mar Beach - 5 min drive - 3.2 km

Getting around

  • Santa Susanna Station - 9 min walk
  • Girona (GRO-Costa Brava) - 31 min drive

Restaurants

  • ‪King's Cafe - ‬6 min walk
  • ‪Eetcafe Jerommeke - ‬4 min walk
  • ‪El Cielo Atzavara - Los Extremeños - ‬8 min walk
  • ‪Restaurant Alhambra - ‬5 min walk
  • ‪H-Top Royal Sun Bar - ‬6 min walk

About this property

Atzavara Hotel & Spa

Luxury hotel with 4 restaurants and 5 outdoor pools
Atzavara Hotel & Spa offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 20 meeting rooms. Event space at this hotel measures 26910 square feet (2500 square metres) and includes a conference centre. A children's pool, spa services, and a terrace are also featured at the luxury Atzavara Hotel & Spa. Parking is available for a fee.

This 5-star Santa Susanna hotel is smoke free.

  • 465 guestrooms or units
  • 4 dining venues
  • 26910 sq ft of conference space
  • 2500 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Atzavara Hotel & Spa offers 465 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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4.4 out of 5, Excellent, 937 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 12 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bamboo Pool Club
  • Botanic
  • El Mercat
  • Ginger
  • Posidonia

Things to do

  • 5 outdoor pools
  • Archery
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • Conference centre (26,910 square foot of space)

Outdoors

  • Dock
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Uncovered self-parking fee: EUR 12 per day
  • Spa fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Atzavara Hotel Spa
Atzavara Hotel & Spa Hotel
Atzavara Hotel & Spa Santa Susanna
Atzavara Hotel & Spa Hotel Santa Susanna

Frequently asked questions

What is the cancellation policy at Atzavara Hotel & Spa?

Atzavara Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atzavara Hotel & Spa?

As of 26 Dec 2025, prices found for a 1-night stay for 2 adults at Atzavara Hotel & Spa on 25 Jan 2026 start from AU$215.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atzavara Hotel & Spa?

Yep, Atzavara Hotel & Spa has an uncovered self car park for EUR 12 per day. A self car park is also available, for a fee.

Are there any beaches close to Atzavara Hotel & Spa?

Yep, Atzavara Hotel & Spa is a short 12-minute walk from Levante Beach. Fun beach activities include snorkelling, windsurfing and fishing.

Is there a spa on site at Atzavara Hotel & Spa?

Yep, there is an onsite spa at Atzavara Hotel & Spa. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does Atzavara Hotel & Spa have a pool?

Atzavara Hotel & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Atzavara Hotel & Spa?

Atzavara Hotel & Spa features 5 outdoor pools, a full-service spa and 4 restaurants.

What makes Atzavara Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Atzavara Hotel & Spa.

Is Atzavara Hotel & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and children's books in the guestrooms, it's no surprise that Atzavara Hotel & Spa is a hit with families.

Does Atzavara Hotel & Spa serve breakfast?

Yep, buffet breakfast is offered daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Atzavara Hotel & Spa?

No, Atzavara Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Atzavara Hotel & Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Atzavara Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Atzavara Hotel & Spa?

No, pets are not allowed.

Atzavara Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 306 reviews
Rating 8 - Good. 54 out of 306 reviews
Rating 6 - Okay. 21 out of 306 reviews
Rating 4 - Poor. 7 out of 306 reviews
Rating 2 - Terrible. 12 out of 306 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isobel

Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Travelled with family
Stayed 1 night in Jun 2025

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Weekend break from Barcelona

- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
Stayed 3 nights in Sep 2025

8/10 Good

Julia

Stayed 1 night in Aug 2025

6/10 Okay

Ekaterina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I can't say that this hotel is bad, but several moments ruined good impression, mostly about the service (or lack of normal service). As an example, in the room for 3 people we found only 2 glasses and 1 vanity kit, and bed for 1 person was without normal size pillow. We requested extra glass and pillow from reception, it didn't help. Finally, in the last evening, we tried to boil water for the cup of tea in the kettle (provided by hotel) in our room. As a result, water and chemical foam (it looked like foam from some washing detergent) came out of kettle (it was properly closed BTW), spilled on the table and scared us. When we came to reception to complain about it, receptionist Mir didn't even said that he is sorry about this situation - he started to ask questions like 'what did you put in the kettle', being extremely rude. This situation and the fact, that other receptionist didn't warn my friends before they left the hotel, that the day they were leaving, the road in front of hotel is completely blocked by the market and the bus have no chance to pick them up (even though they discussed that my friends plan to take the bus next morning). I don't recommend to stay in this hotel, the service there doesn't meet any expectations for 5 starts hotel (or good hotel in general)
Stayed 3 nights in Aug 2025

10/10 Excellent

Mouad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Big hotel, not sure it's a 5 star, but it was ok. Room's are nicely decorated but missing basic things like a hook to hang up your towel. Staff service is mixed, some really good, some not the level a 5 star hotel should be. Lots of families with young children.
Stayed 4 nights in Jul 2025

2/10 Terrible

Leonie

Stayed 4 nights in Jul 2025

8/10 Good

Ramzi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
Stayed 7 nights in Jul 2025

10/10 Excellent

Gary

Travelled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

shlomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
Stayed 4 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Amit, Wembley Park

Stayed 2 nights in Jun 2025

10/10 Excellent

Cengiz

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, lots of sun loungers, great food, lovely staff. Area outside of hotel is not particularly beautiful with a train line in front of hotel so we never actually managed to make it on the beach
Stayed 3 nights in Jun 2025

6/10 Okay

Deborah

Stayed 2 nights in Jun 2025

10/10 Excellent

andro

Liked: Cleanliness, amenities
Probably the best property in that area
Stayed 3 nights in Jun 2025

10/10 Excellent

Yves, Abu Dhabi

Stayed 6 nights in Jun 2025

10/10 Excellent

Yves, Abu Dhabi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large resort, well located, suitable for all families or couples! Friendly staff and flexible.
Stayed 2 nights in Jun 2025

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy for our family since I have two boys and my husband it was nice to have a daily buffet. The view from the room Looked out over the property.
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!
Stayed 5 nights in Jun 2025

2/10 Terrible

Daksha

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Sadly very disappointed with so called five star hotel. On the 1st day we arrived. No one to help with luggage to take into our room. Or when you departure Reception staff said if we stayed more then 4 days then we can book to eat at any other restaurant in the hotel. I booked half board so thinking, meal would be included. But sadly not as we found out when we got into the restaurant. 1st day at breakfast i sad i had food allergies and 3 of us are vegetarian. There was nothing labelled. The all the salad didn’t have sperate spoons so people using same for meat as well as salad. I was offer somethings from the kitchen. Having mentioned all these things only few had lables on the food but not all. I thought at least they are trying. But day 3 gone back to no labells. I we staying for 6 nights. It got worse as days went on. Only if you lucky have 2 vegetarian dishs. i have allergies so just plain pasta and plain veg and salad for me. They offered to make something me. To my suprise i got boiled chickpeas and boiled veg. And 1 night vegan hamburger which was not cooked properly. Veg given was luck warm. After talking to the manager nothing changed. She must have passed massage on but the kitchen staff to willing to listen. Today i asked for vegetarian nachos,and i got I would not recommend this hotel for people who are vegen, vegetarian or eat halal. The staff use the same knife to cut everything.
Stayed 5 nights in Jun 2025

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
Stayed 4 nights in May 2025