6/10 Okay
Darren
25 Feb 2024
Liked: Cleanliness, staff & service
No water 2 nights after returning from entertainment district and wanted to brush my teeth and shower before I went to bed.
Room is not sound proof I could hear the bells from the cathedral ringing every hour from 7:00 am - 12:00 pm on Sunday and Wednesday mornings. I could also hear the people in the next room and they could hear me because they were banging on the walls.
From the first day my key card to enter the room did not work properly I had to swipe it 5 - 10 before door would unlock. I asked front desk about fixing the problem but they said it was me so I asked them to come to my room and try and it did not work for them either. It was on the 10th day of my stay before someone came to fix the door.
They have a spa and fitness centre that are not open for use by guests.
The area is dangerous walking back late at night. After 2 issues with people trying to rob and hustle me I paid a armed security guy from the entertainment area to escort me back to the hotel and he would only take the pedestrian streets and main road. The door man at this hotel is even armed with a hand gun.
The room is a little worn and beat up.
I booked a room with queen size bed and got a room with 2 twin beds pushed together that kept separating while I slept.
There are better options for a stat in Santa marta.
I was not happy and left the hotel 4 days early and went to a better hotel.
Darren
Stayed 21 nights in Feb 2024