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Zafiro Mallorca

4.0 star property
Upscale spa aparthotel near Playa de Muro

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Photo gallery for Zafiro Mallorca

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Reviews
8.8

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • KitchenKitchenKitchen
  • Breakfast available
  • LaundryLaundryLaundry

Explore the area

Map
Avenida Santa Eulàlia, S/N, Santa Margalida, Balearic Islands, 07458
  • Popular LocationPlaya de Can Picafort10 min walk
  • Popular LocationPlaya de Muro6 min drive
  • Popular LocationAlcúdia Beach16 min drive
  • AirportPalma de Mallorca (PMI)55 min drive

Room options

Room, 2 Bedrooms, Pool View (4 adult + 1 children) (Connecting)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Studio, Pool View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Blackout curtains
  • 38 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

Studio, Pool View (2 adult + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Blackout curtains
  • 38 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adult + 2 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adults + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (3 adult + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (4 adult +2 children) (Connecting)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (5 adult +1 children) ( Connecting)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Pool View (Connecting)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (2 adults + 2 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (3 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (3 adult + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (3 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (3 adult + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (2 adults + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Pool View (2 adults + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 adult + 1 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (2 adult + 1 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (2 adult + 2 children)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (2 adult + 2 children)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Pillow-top bed
  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchenette
Fridge
LCD TV
Premium bedding
  • 96 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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The price is AU$211
for 1 night
includes taxes & fees
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About the area

Can Picafort

A family-friendly stay in Santa Margalida awaits you at Zafiro Mallorca. You'll be 3 km (1.9 mi) from Playa de Muro and 5 km (3.1 mi) from Albufera Natural Park. Highlights at this aparthotel include 3 outdoor swimming pools, a full-service spa and a restaurant. .You can enjoy an LCD TV with satellite channels, and each apartment features free WiFi, a balcony and in-room childcare. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a soaking tub and a rainfall showerhead, while a pillowtop bed and premium bedding invite a good night's rest. A coffee/tea maker, a safe and a hairdryer are also available. Weekly housekeeping is available. .A day of pampering at Balneum Spa and Wellness can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Caprice, is open for breakfast, lunch and dinner. La Palapa Pool Bar is the aparthotel's own bar, serving drinks along with lunch. Enjoy the indoor swimming pool, nightclub, free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4-property class Santa Margalida aparthotel include Necròpolis de Son Real and Alcúdia Beach.
View more Aparthotels in Can PicafortOpens in a new window

What's nearby

  • Playa de Can Picafort - 10 min walk
  • Karting Can Picafort - 4 min drive
  • Albufera Natural Park - 5 min drive
  • Playa de Muro - 6 min drive
  • Alcúdia Beach - 16 min drive

Getting around

  • Muro Station - 18 min drive
  • Palma de Mallorca (PMI) - 55 min drive

Restaurants

  • Cafeteria Playa Ca'n Picafort - 11 min walk
  • Marisco - 3 min drive
  • Sa Ximada - 7 min walk
  • Restaurant Figueret - 4 min drive
  • Can Gavella - 15 min walk

About this property

Entire place

Zafiro Mallorca

Upscale spa aparthotel near Playa de Muro
Some rates at Zafiro Mallorca are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Zafiro Mallorca offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a waterslide. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

An indoor pool, a children's pool, and a health club are also featured at the family-friendly Zafiro Mallorca. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Santa Margalida aparthotel.

  • 262 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2004
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Zafiro Mallorca offers 262 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature premium bedding. LCD televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

This Santa Margalida aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a weekly basis.

Balneum Spa and Wellness has 1 treatment room. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Catalan, Dutch, English, French, German, Italian, Russian, Spanish, Swedish

Property amenities

Beach

  • Near the beach
  • Beach towels
  • Beach umbrellas
  • Beach sunloungers

Pool/Spa

  • 3 outdoor pools
  • Body scrubs
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Steam room
  • Treatment room
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self-parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • On-site car hire

Family friendly

  • Cots (infant beds): EUR 4.0 per night
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • Babalu Lounge Bar
  • Caprice
  • La Palapa Pool Bar

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Daily buffet breakfast available for a fee: EUR 26.50 for adults and EUR 13.30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Pillow-top mattress
  • Bed sheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite service
  • Pool or billiards table
  • Games room

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk
  • Conference space

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Vending machine

Location highlights

  • Near the sea

Things to do

  • Health club
  • Outdoor tennis courts
  • Nightclub
  • Waterslide
  • Tennis on site
  • Bike hire on site
  • Fitness classes on site
  • Mini golf on site
  • Archery on site
  • Beach volleyball on site
  • Basketball on site
  • Golf nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 262 rooms
  • 2 floors
  • 3 buildings
  • Built in 2004
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 30 July and 23 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 4.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26.50 for adults and from EUR 13.30 for children
  • Airport shuttle fee: EUR 80 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 4.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Zafiro Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Aparthotel
Aparthotel Viva Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Santa Margalida
Mallorca Aparthotel
Viva Mallorca Santa Margalida
Viva Mallorca
Zafiro Mallorca ta Margalida
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel
Zafiro Mallorca Spa ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel Santa Margalida

Frequently asked questions

What is the cancellation policy at Zafiro Mallorca?

Zafiro Mallorca offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Zafiro Mallorca?

Yep, Zafiro Mallorca has a free self car park.

Are there any beaches close to Zafiro Mallorca?

Yep, Zafiro Mallorca is a short 10-minute walk from Playa de Can Picafort. Fun beach activities include volleyball and windsurfing.

Is there a spa on site at Zafiro Mallorca?

Yep, Balneum Spa and Wellness is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Zafiro Mallorca have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Zafiro Mallorca have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Zafiro Mallorca?

This property features 3 outdoor pools, as well as a soaking tub and pillowtop beds.

What makes Zafiro Mallorca a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Zafiro Mallorca.

Is Zafiro Mallorca family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that Zafiro Mallorca is a hit with families.

Are there hot tubs in the rooms at Zafiro Mallorca?

No, but there are deep-soaking baths in the guestrooms.

Does Zafiro Mallorca serve breakfast?

Yep, buffet brekkie is offered daily.

Is there a free airport shuttle available at Zafiro Mallorca?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zafiro Mallorca?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Zafiro Mallorca?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Zafiro Mallorca?

No, only service animals are allowed.

Zafiro Mallorca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 270 reviews" "
Rating 8 - Good. 112 out of 270 reviews" "
Rating 6 - Okay. 24 out of 270 reviews" "
Rating 4 - Poor. 3 out of 270 reviews" "
Rating 2 - Terrible. 1 out of 270 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Ricardo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very average and overpriced. Limited service throughout the hotel - rooms are only cleaned every few days, beach towels only changed 3x per week and if you miss the 2 hour slot or are out of the hotel you have to keep them. This is not well communicated so we only had 2 or 3 towel changes for 10 day stay. Won't be returning, there are much better choices at this high price.
Stayed 10 nights in Aug 2022

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely large hotel with lots on to entertain the children I found there to be lots of choice for breakfast but evening meal was very poor. Rooms were nice and big but need updating
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
The rooms could do with a re-furb. The maid service was very disappointing. They made the beds at best but getting clean towels etc was a struggle. Lots of rubbish around the pool area, lack of sun beds. People were having to take turns sitting on them from very early hours to reserve them.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great range of activities. The building is getting a bit worn down now.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good and overall staff were very well presented and very polite
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful, friendly and worked very, very hard. The Entertainment team worked non-stop to keep kids and adults alike entertained.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was infested with bugs for the first three nights. On the third night, the bugs attacked three of our four kids. Our two-year old had trouble sleeping because of the massive welts on her legs. We provided the hotel with photos and videos -- of the bugs and the kids. And yet the hotel has not yet honored our request for a partial refund of $500-plus we paid each night. This is totally unacceptable to us and I would hope it's unacceptable to Expedia, which is how we found and booked our trip.
Stayed 5 nights in Jun 2019