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Gran Karmel Hotel

3.0 star property
Hotel in Santa Cruz Mulua with 2 outdoor pools and 24-hour front desk

Photo gallery for Gran Karmel Hotel

2 outdoor pools
Standard Double Room, Garden View
Reception
Restaurant
Front of property

Popular amenities

  • Air conditioning
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Parking included
The current price is AU$192
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
Km. 181.5 Canton Asintal, Santa Cruz Mulua, Retalhuleu, 11003
  • Xetulul Theme Park
    ‪13 min walk‬
  • Xocomil Waterpark
    ‪13 min walk‬
  • Dino Park
    ‪3 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪51 min drive‬

Room options

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
LED TV
Private bathroom
Minibar
Champagne service
Free bottled water
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

About the area

Santa Cruz Mulua

At Gran Karmel Hotel you'll be within just a 15-minute stroll of Parque de Aventura Xejuyup and Xetulul Theme Park. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .This hotel has free WiFi in public areas and a 24-hour front desk. Plus you'll find coffee/tea in a common area. Local cuisine breakfast is available daily between 7:00 AM and 11:00 AM. .In proximity to this 3-property class Santa Cruz Mulua hotel you'll find Quetzaltenango Central Park.

What's nearby

  • Xetulul Theme Park - 13 min walk - 1.1 km
  • Xocomil Waterpark - 13 min walk - 1.1 km
  • Parque de Aventura Xejuyup - 18 min walk - 1.5 km
  • Dino Park - 3 min drive - 2.5 km
  • Quetzaltenango Central Park - 47 min drive - 41.6 km

Getting around

  • Retalhuleu (RER) - 25 min drive

Restaurants

  • ‪Papa John’s - ‬12 min drive
  • ‪Carnitas Rosy Retalhuleu - ‬13 min drive
  • ‪Burguer King Retalhuleu - ‬4 min drive
  • ‪Tacobell La Trinidad - ‬15 min drive
  • ‪Café Barista - ‬14 min drive

About this property

Gran Karmel Hotel

Hotel in Santa Cruz Mulua with 2 outdoor pools and 24-hour front desk
There's a restaurant on site. Public spaces have free WiFi. Gran Karmel Hotel offers its guests 2 outdoor swimming pools. Free self parking is available.
  • 38 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Dining venue
Gran Karmel Hotel offers 38 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. 43-inch LED televisions come with cable channels. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Spanish

Similar properties

Outdoor banquet area

Zafra Hotel

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 79 reviews
The price is AU$144
includes taxes & fees
27 Aug - 28 Aug
Zafra Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 114 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8 to 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Property is also known as

Gran Karmel Hotel Hotel
Gran Karmel Hotel Santa Cruz Mulua
Gran Karmel Hotel Hotel Santa Cruz Mulua

Frequently asked questions

What is the cancellation policy at Gran Karmel Hotel?

Gran Karmel Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Karmel Hotel?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Gran Karmel Hotel on 17 Aug 2025 start from AU$191.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Karmel Hotel?

Yep, Gran Karmel Hotel has a free self car park.

Does Gran Karmel Hotel have a pool?

Gran Karmel Hotel has 2 outdoor swimming pools.

Does Gran Karmel Hotel have a waterslide?

No, there is no waterslide at Gran Karmel Hotel, but Xocomil Waterpark is a short 13-minute walk away.

What makes Gran Karmel Hotel a romantic place to stay?

Couples dining and a champagne service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Gran Karmel Hotel.

Does Gran Karmel Hotel serve breakfast?

You bet, local cuisine breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Gran Karmel Hotel?

No, Gran Karmel Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Karmel Hotel?

Yep, you can grab a meal at Gran Karmel Hotel's onsite restaurant.

What time are check-in & check-out at Gran Karmel Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Karmel Hotel?

No, pets are not allowed.

Gran Karmel Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 15 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The property was clean and safe. Very close to all the attractions in Irthra. Would come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Oliver

Stayed 1 night in Mar 2025

10/10 Excellent

Rolando, Quetzaltenango

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me double after I call Expedia and also very bad bad service about person
Stayed 1 night in Sep 2024

10/10 Excellent

Leynner, Guatemala

Stayed 1 night in May 2025

10/10 Excellent

Byron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Apr 2025

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Nov 2024