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Hotel Description

A luxury stay in Santa Cruz de Tenerife awaits you at Iberostar Heritage Grand Mencey. Within steps you'll find Garcia Sanabria Park and Plaza de Espana within a 15-minute stroll. Highlights at this hotel include 4 restaurants, 2 bars/lounges, and a full-service spa.

All 261 rooms feature free WiFi, free wired Internet, and plasma TVs. Nice touches to enhance your stay include soaking tubs, rainfall showerheads, and bathrobes. Additionally, 24-hour room service, coffee/tea makers, and free local calls are available.

The fine-dining restaurant, Los Menceyes, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Iballa is the hotel's own lobby lounge. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour fitness center, and spa tub. A conference center and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a free manager's reception, and a sauna. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of free parking nearby.

With a stay at this 5-star Santa Cruz de Tenerife hotel, you'll be 14 km (8.7 mi) from Teresitas Beach.

Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$199* Per night/room 1 May - 2 May

Deluxe Room, Garden Area

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, Garden View (Single Use)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Renovations + Closures

This property is closed from 19 March 2020 to 1 May 2020 (dates subject to change).

Property Features

Iberostar Heritage Grand Mencey offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. There are 9 meeting rooms available. A health club, a spa tub, and a sauna are also featured at the luxury Iberostar Heritage Grand Mencey. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Manager's reception (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free parking nearby

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (13.6 km / 8.5 mi)
  • Parking:

Room Amenities

Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with safes and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Iballa - This lobby lounge overlooks the garden. Open daily.

Los Laureles - This restaurant specializes in international cuisine and serves lunch only. Open daily.

Aborigen - Onsite fine-dining restaurant. Reservations are required. Open daily.

Casino Bar - Onsite bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 4

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

  • Only service animals are allowed
  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Facilities fee: EUR 18 per person, per day and includes use of:

  • - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Heritage Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Heritage Grand Mencey Hotel
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
  • Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.