Hotels & Accommodation near Sankat Mochan Hanuman Temple

I have travelled a lot and on that basis I am giving this feedback. It was a poor stay at Neerja Niwas. I had made full payment at the time of booking for 5 adults and 1 child and it was understood that there was no extra payment needed as there was nothing mentioned in the terms and conditions, however ,only on the day we were to arrive, owner asked to pay for the extra bed Rs.2000 , this was not mentioned upfront . Had this been informed prior to booking , i could have looked at other options before choosing this property for stay. And even after charging for extra bed, owner did not provide the additional duvet , towel. They did not offer to replace towels as well. Even we had to ask for the water, proactiveness was missing. When we complained about this at the time of checkout, owner said he was busy working on his personal job and kept on giving reasons. I think this is very poor and there is no business ethics. And thats the reason i am rating this property as poor. Only good thing i found was the well equipped spacious bathroom and much needed AC. Apart from these 2 things nothing really impressive :(

COMMUNICATION, CHECK-IN AND CHECK-OUT: The communication was excellent and the host answered the phone always immediately. There was good instructions on locating the property with the property manager waiting for us at 10PM to hand over the keys and walk-though the property LOCATION and ACCESS: The location is prime as it is just off the busy Lanka road and very close to the main gates of Banaras Hindu University. An excellent restaurant, Ratna Sagar, is just 5 minutes walk from the property. Two things make me decrease the stars in my evaluation. There is a pile of rubbish on the street right in front of the gate to the property. The ground floor is not occupied and both the flats seem to be permanently locked, People who are not fit to climb steep stairs should not consider this property as it is on the second floor (third floor if you are from USA). Despite the fact this property is tucked away, we did not feel unsafe even though we retuned to the property after 11pm every day we stayed. The main street is hopping busy until 11pm daily. FURNISHING: The air conditioners in the bedrooms worked which is important with temperatures in the day exceeding 40 degrees centigrade. The bathrooms are well maintained. The kitchen is well stocked with utensils and a small fridge and a wall mounted water filter and a couple of nice plastic bottles if you forgot to bring your own. There were some snacks and juice pack provided. Overall, I would give 3.5 STARS

Stay was great and enjoyed the service.