Dreams La Romana Resort & Spa - All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Dreams La Romana Resort & Spa - All Inclusive

2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Lobby
55-inch LED TV with satellite channels, TV, table football
Enclave Suite Ocean Front - 1 King
Game room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia, 23000
  • Bayahibe Beach
    ‪4 min walk‬
  • Dominicus Beach
    ‪10 min drive‬
  • Casa de Campo Marina
    ‪25 min drive‬
  • La Romana (LRM-La Romana Intl.)
    ‪19 min drive‬

Room options

Enclave Swim-Out Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Enclave Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Master Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Premium Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

Enclave Partial Ocean View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Enclave Suite Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Enclave Partial Ocean View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Enclave Swim-Out Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Deluxe Garden View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Premium Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Enclave Garden View - 2 Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Enclave Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Enclave Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Bayahíbe

A luxury stay in San Rafael del Yuma awaits you at Dreams La Romana Resort & Spa - All Inclusive. You'll be steps from Bayahibe Beach and 2.8 km (1.8 mi) from Monumento Natural Punta Bayahibe. Highlights at this all-inclusive resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The buffet restaurant, Spices Market - Buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 30-minute drive of this 4.5-property class San Rafael del Yuma resort include Dominicus Beach and La Romana Port.

What's nearby

  • Bayahibe Beach - 4 min walk - 0.4 km
  • Monumento Natural Punta Bayahibe - 18 min walk - 1.5 km
  • Dominicus Beach - 10 min drive - 7.0 km
  • Playa Minitas - 25 min drive - 23.3 km
  • Casa de Campo Marina - 25 min drive - 20.5 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Dreams La Romana Resort & Spa - All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Dreams La Romana Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Dreams La Romana Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San Rafael del Yuma resort.

  • 418 guestrooms or units
  • 3 levels
  • 4 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 8 bars or lounges
  • 7975 sq ft of conference space
  • 741 sq. m of conference space
  • Built in 1997
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams La Romana Resort & Spa - All Inclusive offers 418 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay-per-view films.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ausangate - Peruvian
  • Azzuri - Italian
  • Moustache - French
  • Spices Market - Buffet
  • The Grill - Steak

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (7,975 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dreams La Romana Luxury
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Dreams Luxury All Inclusive
Dreams Romana Luxury All Inclusive
Dreams Romana Luxury
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort
Hilton Romana All-Inclusive Family
Hotel Hilton La Romana, an All-Inclusive Family Resort
Hilton La Romana an All Inclusive Family Resort
Dreams La Romana Luxury All Inclusive
Hilton Romana Inclusive Family

Frequently asked questions

What is the cancellation policy at Dreams La Romana Resort & Spa - All Inclusive?

Dreams La Romana Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Dreams La Romana Resort & Spa - All Inclusive?

Yep, Dreams La Romana Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams La Romana Resort & Spa - All Inclusive?

Yep, Dreams La Romana Resort & Spa - All Inclusive is a short 4-minute walk from Bayahibe Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment and motor boats.

Is there a spa on site at Dreams La Romana Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams La Romana Resort & Spa - All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Dreams La Romana Resort & Spa - All Inclusive have a pool?

Dreams La Romana Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 7:00 PM.

Does Dreams La Romana Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams La Romana Resort & Spa - All Inclusive?

Dreams La Romana Resort & Spa - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Dreams La Romana Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams La Romana Resort & Spa - All Inclusive.

Is Dreams La Romana Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Dreams La Romana Resort & Spa - All Inclusive is a hit with families.

Does Dreams La Romana Resort & Spa - All Inclusive serve breakfast?

Yep, free buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Dreams La Romana Resort & Spa - All Inclusive?

No, Dreams La Romana Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams La Romana Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams La Romana Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams La Romana Resort & Spa - All Inclusive?

No, only service animals are allowed.

Dreams La Romana Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1005 reviews
Rating 8 - Good. 239 out of 1005 reviews
Rating 6 - Okay. 77 out of 1005 reviews
Rating 4 - Poor. 38 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna Barbara Lynes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except on more than one occasion there was no soap or hand sanitizer in the bathroom at the family side buffet.
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the privacy and cleanliness of the property, most of the dinning experiences were great, with the Spice Market" being very impressive for a buffet. The "exclusive" Grill Restaurant for VIP guests we disappointing. However many of the other restaurants were great. For the most part the staff was very friendly, we will go back.
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

6/10 Okay

Katiuska

Liked: Cleanliness
Stayed 2 nights in Mar 2025

4/10 Poor

Roman

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Out of 5 days we were staying at the resort, we had problems on all 5. We encountered a broken AC; water leak (formed a large puddle on a floor and got my stuff wet); on days 3-5 we had ant infestation that began with hundreds of ants crawling around. The staff fumigated the room twice per my request, which reduced the number of ants (although did not eliminate them), but also caused a persistent annoying smell that forced us to stay out of the room as much as we could for 2 days. About half of the high-chairs in the buffet was broken (missing the central strap, so the kid could easily slip out and fall). I was extremely disappointed by the quality of my stay, and the management didn't do much besides "we are sorry you were not satisfied"
Stayed 5 nights in Feb 2025

8/10 Good

Roksolyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful grounds, poor service, mediocre food

Beautiful grounds, beautiful rooms, amazing location. The accompanying butler service that comes with enclave family suite counts for 1 star by itself. However, the service was mostly dismal. 9 out of the 10 service staff we interacted with just weren't motivated. Hard to get beverages at the buffet, no one stops by to check in. Service was slow and a couple of occasions, order were forgotten. The food was lacklustre. Most were underseasoned, while some were oversalted. There are not enough restaurant options available for families. 5 of the hotel's 11 restaurants are available for family only, while 6 are exlusively adult only. Many of the adults come over to family to eat but not vice versa. Peak dinner time waits sometimes were over an hour. And a dinner can take up to 1.5 hours even though the restaurant is not full (goes back to slow service). Kids club was a joke. A few very old and broken toys. Activities schedule were often mismatched from what was published online. Probably not going back again.
Stayed 1 night in Feb 2025

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice dining options and plenty to do for a family with young children. Everything was super clean and the staff was very kind and helpful. We were happy with most of the food options (would not recommend the rib eye at The Grill, it was thin, dry and hard to eat). We did the Enclave upgrade which I felt was worth it for the addituonal meal options. We used the main pool most of the time though because it was better for our kids who are still young. Also the Enclave rooms are by where they have weddings and events, so Friday, Saturday and Sunday nights were quite loud until about 10pm or so...at least that was our experience so maybe inquire with the property about room location if that would bother you. Overall we really enjoyed our stay. The resort is beautiful and everyone who works there is so friendly and ready to help, they were all great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Rosalynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was amazing. Antonio our butler was so much more than we expected. The enclave area was well worth the additional cost. Food was great!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Attentive staff
Stayed 1 night in Feb 2025

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 6 nights across in December 2024 and had a wonderful time. The most impressive thing was the grounds. They were beautifully kept with gorgeous trees and vegetation. The pools were large with plenty of space and the water park was a big hit with our kids. The beach was lovely too, and having all these different areas to visit each day meant our 6 and 9 year olds were happy and entertained. The staff were lovely too. The only thing I think could be improved was the food. We tried a couple of the restaurants but you can't make reservations so this meant waiting behind 7-10 other families which didn't really work with hungry, impatient kids! Also the food in the restaurants didn't appear to be a better quality than the buffet (I had a pasta dish in the Italian restaurant where the prawns were a strange texture and definitely weren't fresh), so we stuck to the buffet after that to make the most of having a wider choice. It was also a shame that menus at the restaurants were via a QR code - I like to leave my phone in the room on holiday. Overall we had a great time and I would recommend for families!
Stayed 6 nights in Dec 2024

10/10 Excellent

ALFREDO, Santo Domingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especial saludo para Rey (área del Buffet) y Yenni Suero (área de servicio habitaciones). Muy profesionales y Excelente trato de parte de ellos!!!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical experience!
Stayed 1 night in Dec 2024

8/10 Good

irfan muradali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, everything was close by and they had a little of everything. Food was decent 4/5. Our only complaint was the spa 2/5.
Stayed 6 nights in Dec 2024

8/10 Good

Katrina

Stayed 6 nights in Nov 2024

10/10 Excellent

Gary M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public beach was very loud at times. Some of the restaurant experiences were good. Not great. As far as food quality and service.
Stayed 7 nights in Dec 2024

8/10 Good

Marlly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, VERY clean and the staff very welcoming and accommodating. I went for a weekend wedding and had a wonderful time. The only set back was our room had a moldy smell (partial ocean view) and my parents room smelled like pest control chemicals. My husband and I enjoyed a couples massage at the beautfil spa however, I did not receive the $25 per person Expedia credit for spa services that I was entitled to and had to request multiple times the bottle of wine (a welcome gift) as an Expedia VIP member. Their seems to be a lack of communication between the hotel staff and Expedia.
Stayed 3 nights in Dec 2024

10/10 Excellent

Zlatoslava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach ,food and coffee station in family site was excellent.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kaleb

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Aida

Stayed 5 nights in Nov 2024

10/10 Excellent

Jose, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, overall 5 Stars..!
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the all inclusive resort, staff is super friendly and very proactive ro make sure you are well taken carr of 5 Star *****
Stayed 7 nights in Nov 2024

8/10 Good

Malvina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Lubomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Juliana, Roosevelt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This is our second time staying at this resort. First time was much better. This time foot quality was not great, on our second day we all got sick, not sure if from water or from food. Room service is a charge of 10$. You cant take food to go from the buffet. Life guard is not always present on beach,, saw few older people falling, and other visitors were assisting getting out of water. It is a shame, as we were all were looking to return, but most likely will need to find new resort.
Stayed 6 nights in Nov 2024