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Porta Hotel del Lago

3.5 star property

Photo gallery for Porta Hotel del Lago

Lake View Premium Room
Banquet hall
Exterior
Lake View Premium Room
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
The current price is AU$206
includes taxes & fees
1 June - 2 June

Explore the area

View map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Place, Lake Atitlán
    ‪3 min walk‬
  • Place, Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Place, Panajachel Municipal Market
    ‪18 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪108 min drive‬

Room options

View all photos for Room Second Floor

Room Second Floor

Room Second Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room

Garden Room

9.0 out of 10
Wonderful
(27 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

Premium bedding, desk, blackout curtains, iron/ironing board

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Panajachel

A family-friendly stay in Panajachel awaits you at Porta Hotel del Lago. Within a short 5-minute stroll, you'll find Lake Atitlán and La Galeria. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 4725 square feet (439 square metres) of event facilities include 4 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and spa services. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3.5-property class Panajachel hotel include Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center.

What's nearby

  • Lake Atitlán - 3 min walk - 0.3 km
  • Casa Cakchiquel Arts Center - 6 min walk - 0.6 km
  • Azul Maya Archaeological Museum - 8 min walk - 0.7 km
  • Church of Saint Francis - 18 min walk - 1.5 km
  • Panajachel Municipal Market - 18 min walk - 1.5 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 179 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Restaurante El Cayuco - ‬2 min walk
  • ‪Delhi 6 - ‬7 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk

About this property

Porta Hotel del Lago

Porta Hotel del Lago offers its guests a kids' pool, an outdoor pool, a hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4725 square feet (439 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the family-friendly Porta Hotel del Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Panajachel hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Conference rooms
  • 4725 sq ft of conference space
  • 439 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Beds feature premium bedding. Premium cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board. Renovation of all guestrooms was completed in October 2025.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Land view from property
Hotel Atitlán
Panajachel
  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 786 reviews
The price is AU$398
includes taxes & fees
4 May - 5 May
Hotel Atitlán

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated guestrooms - October 2025
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 7 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

What is the cancellation policy at Porta Hotel del Lago?

Porta Hotel del Lago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Porta Hotel del Lago?

As of 3 May 2026, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on 1 June 2026 start from AU$206, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Porta Hotel del Lago?

Yep, Porta Hotel del Lago has a free self car park.

Is there a spa on site at Porta Hotel del Lago?

There's no onsite spa, but this property does offer services like massages.

Does Porta Hotel del Lago have a pool?

Porta Hotel del Lago has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Porta Hotel del Lago a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Porta Hotel del Lago.

Is Porta Hotel del Lago family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Porta Hotel del Lago is a hit with families.

Does Porta Hotel del Lago serve breakfast?

Yeah, cooked-to-order brekkie is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Porta Hotel del Lago?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Porta Hotel del Lago?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Porta Hotel del Lago?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Porta Hotel del Lago?

Cats and dogs are welcome at Porta Hotel del Lago, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Porta Hotel del Lago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1003 reviews
Rating 8 - Good. 249 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

eugene, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Had a great view and the staff was Wonderful!!
Stayed 1 night in Jul 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amenities and staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Anurag

Stayed 2 nights in Jan 2026

10/10 Excellent

Julissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff seemed courteous!
Stayed 1 night in Jan 2026

10/10 Excellent

Donald Arthur

Stayed 2 nights in Jan 2026

10/10 Excellent

Kaushal

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amazing views, staff were very helpful
Stayed 1 night in Jan 2026

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service, amenities
This is a mostly nice facility with obnoxious policies strictly enforced by a cold staff. At check-in, one gets recited a list of things not included in the room charge. Check out time is 11, earlier than any other place I've stayed in Central America. If you're not out by 11, I was told, I'd be charged $20/hour for time after that. The hotel owners know quite well that it's infeasible to do anything on the lake with confidence in returning in time to prepare to leave by 11. And they know that midday shuttles pickup at 12 or 12:30. I went to use the pool in the morning, but the water was freezing and bugs hadn't been skimmed off the top. The jacuzzi is not hot, not clean, not attractive. The concierge is not very helpful in planning an outing on the lake. My room was very nice, with a balcony overlooking the lake.
Stayed 1 night in Jan 2026

10/10 Excellent

dinora

Stayed 2 nights in Jan 2026

2/10 Terrible

Natalie

Stayed 2 nights in Jan 2026

2/10 Terrible

Carson

Travelled with partner
Disliked: Cleanliness, amenities
I hate giving places bad reviews but this is not a 4 star hotel. More like a 2 star without A/C. I read a review that said you could get a portable one we could not for some reason. Also says staff speaks English this was not the case for me with every staff member I talked to. Break fast is pricy for area but good. Gym was pretty weak. Pool is okay but pretty dirty. Not enough laying down pool chairs at all. The beds were very hard. The bathroom was great fresh and clean. There is no real hotub. You have to reserve it and it’s nasty.
Stayed 5 nights in Jan 2026

10/10 Excellent

Ricardo

Stayed 2 nights in Jan 2026

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Alisha

Stayed 2 nights in Jan 2026

8/10 Good

Elvia

Very nice and comfortable
Stayed 2 nights in Jan 2026

10/10 Excellent

Wellington

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent service and location.
Stayed 2 nights in Jan 2026

8/10 Good

Sergio

Stayed 2 nights in Jan 2026

8/10 Good

shirin

Stayed 3 nights in Jan 2026

10/10 Excellent

Leticia

Stayed 1 night in Jan 2026

8/10 Good

Gail E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful view and peaceful gardens
Stayed 1 night in Jan 2026

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jan 2026

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness
I feel this hotel didnt hold up to its standard. It only has a portable ac The room smelled really bad, like a clogged shower drain. The smell didnt go away.
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and service
Stayed 6 nights in Dec 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location. The staff is welcoming and friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sannam

Liked: Cleanliness, amenities, property conditions & facilities
This was a great stay! My boyfriend also asked the front desk if they can make him a bouquet for my 30th birthday and he surprised me with it! The bouquet was beautiful!!! All of the staff are friendly and helpful.
The bouquet my boyfriend paid for me!
Stayed 5 nights in Dec 2025