Kempinski Hotel San Lawrenz

5.0 star property
Luxury spa hotel, walk to Ta' Dbiegi Crafts Village

Choose dates to view prices

Photo gallery for Kempinski Hotel San Lawrenz

View from room
Exterior
Apartment, 3 Bedrooms (San Lawrenz Residence)
2 bars/lounges, poolside bar
Point of interest
Reviews
9.0

Wonderful

Popular amenities

  • Hot tubHot tubHot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • Pool
  • Breakfast available
  • RestaurantRestaurantRestaurant

Explore the area

Map
Triq Ir Rokon, San Lawrenz, Gozo, SLZ1040
  • Popular LocationAzure Window Ruins3 min drive
  • Popular LocationInland Sea3 min drive
  • Popular LocationRamla Bay Beach11 min drive
  • AirportLuqa (MLA-Malta Intl.)102 min drive

Room options

Deluxe Room, Pool View

10/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Superior Room (Country View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Grand Room, Garden View (Deluxe)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Family Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Apartment, 2 Bedrooms (San Lawrenz Residence)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 195 sq m
  • Sleeps 7
  • 2 King Beds OR 4 Single Beds

Grand Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Dining table
  • 97 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

Apartment, 1 Bedroom (San Lawrenz Residence)

10/10 Exceptional

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 99 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Grand Room, Pool View (Deluxe)

9/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Suite (Mediterranean)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 72 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Suite

10/10 Exceptional

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

Superior Room, Pool View

9.4/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Apartment, 3 Bedrooms (San Lawrenz Residence)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 248 sq m
  • Sleeps 9
  • 3 King Beds OR 6 Single Beds

Junior Suite (Panorama)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

San Lawrenz

A luxury stay in San Lawrenz awaits you at Kempinski Hotel San Lawrenz. Within a 5-minute stroll you'll find Ta' Dbiegi Crafts Village and Gharb Folklore Museum within a 15-minute walk. Highlights at this family-friendly hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The fine-dining restaurant, L-Istorja, serves Regional cuisine and is open for dinner. Pool Bar (seasonal) is the hotel's own bar. Enjoy access to 2 indoor swimming pools and 2 outdoor tennis courts along with a gym and a kids' club. 4 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Buffet breakfast is available daily. There's also the convenience of a free beach shuttle. .Sights within a 20-minute walk of this 5-property class San Lawrenz hotel include Tal-Massar Winery and Basilica of Ta'Pinu.

What's nearby

  • Chapel of St Anne - 3 min drive
  • Azure Window Ruins - 3 min drive
  • Inland Sea - 3 min drive
  • Ramla Bay Beach - 11 min drive
  • Gozo Ferry Terminal - 12 min drive

Getting around

  • Luqa (MLA-Malta Intl.) - 102 min drive

Restaurants

  • Tatitas Restaurant - 8 min walk
  • Maldonado - 4 min drive
  • Il Kcina Ghawdxija - 7 min drive
  • Coffee Break - 4 min drive
  • Front - 7 min drive

About this property

Kempinski Hotel San Lawrenz

Luxury spa hotel, walk to Ta' Dbiegi Crafts Village
As a guest of Kempinski Hotel San Lawrenz, you'll find a full-service spa, 3 outdoor swimming pools, and 2 indoor swimming pools along with outdoor tennis courts and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a fitness centre, and a sauna are also featured at the luxury Kempinski Hotel San Lawrenz. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this 5-star San Lawrenz hotel.

  • 137 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars or lounges
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Kempinski Hotel San Lawrenz offers 137 accommodations with minibars and a safe. Rooms open to balconies or patios. A pillow menu is available. Televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This San Lawrenz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.

Languages

Dutch, English, French, German, Hindi, Italian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Ferry terminal shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 25 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Gazebo (seasonal)
  • Il-Baldakkin Gastrobar
  • L-Istorja
  • L'Ortolan Restaurant
  • Pool Bar (seasonal)

Things to do

  • 2 indoor pools
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Baby toys
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible parking space
  • Grab bar in shower (80 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (89 centimetre high)
  • Height-adjustable showerhead
  • Lift (109 centimetre wide door)
  • Raised toilet seat (45 centimetre high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free weights
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 January and 22 March.

Access methods

Staffed front desk

Pets

  • Pets: EUR 75 per accommodation, per stay, plus a deposit of EUR 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 123 per vehicle (one-way, maximum occupancy 3)
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Kempinski San Lawrenz
Hotel San Lawrenz
Hotel San Lawrenz Kempinski
Kempinski Hotel San Lawrenz
Kempinski San Lawrenz
Kempinski San Lawrenz Hotel
San Lawrenz Hotel
San Lawrenz Hotel Kempinski
San Lawrenz Kempinski
San Lawrenz Kempinski Hotel
Kempinski Hotel San Lawrenz Island Of Gozo, Malta
Kempinski Hotel San Lawrenz Kercem
Kempinski San Lawrenz Kercem
Hotel Kempinski Hotel San Lawrenz Kercem
Kercem Kempinski Hotel San Lawrenz Hotel
Hotel Kempinski Hotel San Lawrenz
Kempinski San Lawrenz
Kempinski San Lawrenz Kercem

Frequently asked questions

What is the cancellation policy at Kempinski Hotel San Lawrenz?

Kempinski Hotel San Lawrenz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel San Lawrenz?

As of 24 May 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel San Lawrenz on 27 May 2024 start from AU$347.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Kempinski Hotel San Lawrenz?

The closest beach to Kempinski Hotel San Lawrenz is Ramla Bay Beach (6.8 km).

Is there a spa on site at Kempinski Hotel San Lawrenz?

Yep, there is an onsite spa at Kempinski Hotel San Lawrenz. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Kempinski Hotel San Lawrenz have a pool?

Take your pick from 3 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Kempinski Hotel San Lawrenz?

Kempinski Hotel San Lawrenz features 3 outdoor pools, 2 indoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Kempinski Hotel San Lawrenz a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel San Lawrenz.

Is Kempinski Hotel San Lawrenz family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Kempinski Hotel San Lawrenz is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel San Lawrenz?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel San Lawrenz serve breakfast?

Yeah, buffet brekkie is on offer daily.

Is there a free airport shuttle available at Kempinski Hotel San Lawrenz?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel San Lawrenz?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel San Lawrenz?

Check-in begins at 3:00 PM. Check-out time is noon.

Kempinski Hotel San Lawrenz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 341 out of 535 reviews" "
Rating 8 - Good. 128 out of 535 reviews" "
Rating 6 - Okay. 39 out of 535 reviews" "
Rating 4 - Poor. 17 out of 535 reviews" "
Rating 2 - Terrible. 10 out of 535 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Kempinski and though we did not get the room upgrade we had asked for the stay was perfect. We hosted a dinner for 15 and they could not have been more accommodating, professional and excellent. The service was outstanding from beginning to end.
Stayed 4 nights in Nov 2023

6/10 Okay

Hani, London

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The landscaping and room sizes and layout are a positive aspect. Otherwise totally unremarkable hotel which can only be rated as 4-star max. They also seemed to have issues with staffing. Most staff were very young and inexperienced. Even the reception staff, usually one of the main customer touchpoints, were too young and inexperienced and seemed to not take much interest in the guests.
Stayed 7 nights in Oct 2023

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Kempinski. We generally prefer to have an apartment so we have enough space for us and the kids but with a country view suite we had a huge room. Basically a large one bed apartment without a kitchen. The whole place just felt calm and peaceful. Staff were super polite, friendly and helpful. Breakfast amazing. We really liked the village of Gharb, v authentic didn’t feel touristy but had a handful of decent restaurants within walking distance. It was a great base for exploring and we enjoyed lots of pool time too at the beautifully landscaped family pool. On an island like Gozo where you only really have Ramla Bay as a beach where you can spend the day the pool was really important. We visited other swimming spots for a dip and although attractive they weren’t places where we wanted to spend more than an hour or so. Highly recommend and will be aiming to stay in more Kempinskis in the future
Stayed 7 nights in Oct 2023

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel well positioned to visit all the attractions. On the whole the service from the staff was impeccable. However went to dinner in the bistro and the service was not good. Left waiting far too long to be seated. Asked if we wanted water and then no water appeared, we had to ask again. Offered no dessert or coffee after our meal again had to ask. Although these are only small things I expect a certain standard from a 5 star hotel which is why I stay in them. We however went to a different restaurant at the hotel the next evening and the service was faultless. Just need to up their game in the bistro.
Stayed 2 nights in Oct 2023

6/10 Okay

Valerie, Cary

Travelled with partner
Disliked: Staff & service
Complete lack of customer service. NO upgrade or any recognition of VIP status. NO help getting kayak excision after advertising it on the brochure they sent me. I ended up contacting our hotel in Mdina for help and they booked it for us. Arrival paperwork says pool opens early but take note NO towel service roll 10am. If you want to eat on sight you must book well in advance of your arrival or no seating available. When wanting coffee in the am, only available at sit down breakfast restaurant. Then I asked about delivering from room service to pool. Lady in Red said is course just call them. I did only to be told I was wrong and that no they didn’t. Then I contacted lady in red again and total confusion. Then a man showed up by the pool and awkwardly took coffee order then charged to room. Horrible experience at a 5 star resort. Recommend finding another if possible.
Stayed 2 nights in Sep 2023

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Savak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but maybe not worth the cost....
This hotel is great, the service is top class and the food is fantastic. However, there are a couple of negative items worth raising as well. 1 - We booked a family suite which was sold as sleeping 4 people, but on arrival it was just a normal double room with two extra pullout beds next to the sofa. But on the payment details it clearly shows they charged one 'extra guest' fee of nearly 100 EUR. As I booked a family room for four people, why am I paying an extra guest fee, it makes no sense. Especially given the fact that the room was a standard double anyway. The hotel is very expensive as it is, but this extra person fee wrapped up into a double room feels like a scam and completely unjustified when you don't even get proper beds, let alone the fact it's a double suite, not a family one. 2 - There is a kids club for young children, but there doesn't seem to be anything for slightly older kids (10-16), a games room for example would be a great addition, table tennis, table football, etc.
Stayed 2 nights in Sep 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service, beautiful pools and gardens. Thoughtful touches.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonia, Staten Island

Stayed 1 night in Aug 2023