Save

Fairmont El San Juan Hotel

5.0 star property

Photo gallery for Fairmont El San Juan Hotel

Aerial view
Creator video - submitted by Travel Lover Worldwide MFC
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Hallway

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$899
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(35 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed

8.2 out of 10
Very good
(112 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(72 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 128 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Patio

7.0 out of 10
Good
(13 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Poolside

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • Partial ocean view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible

7.0 out of 10
Good
(4 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • Ocean view
  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

About the area

Carolina

A luxury stay in the heart of Carolina awaits you at Fairmont El San Juan Hotel. You'll be 5.2 km (3.2 mi) from The Mall of San Juan and 5.9 km (3.6 mi) from Museo de Arte de Puerto Rico. Highlights at this beachfront resort include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna. The restaurant, Caña, serves Caribbean cuisine. Chandelier Bar is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 5-property class Isla Verde resort include Plaza las Americas and Puerto Rico Convention Center.

What's nearby

  • Isla Verde Beach - 5 min walk - 0.5 km
  • Pine Grove Beach - 7 min walk - 0.6 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Balneario de Carolina - 17 min walk - 1.5 km
  • Castillo San Felipe del Morro - 14 min drive - 13.7 km

Getting around

  • Domenech Station - 8 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 17 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Lobby Bar @ El San Juan - ‬1 min walk
  • ‪Karaya - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts and a fitness centre. Parking is available for a fee.

This 5-star Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 6 dining venues
  • 7 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq. m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and a safe. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Grab bar in bathtub (61 centimetre high)
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 21 per cent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 41.74 for adults and from USD 20.33 for children
  • Secured self-parking fee: USD 27.85 per day (in/out privileges)
  • Valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of 24 Mar 2026, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on 6 Apr 2026 start from AU$899, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont El San Juan Hotel?

Yep, Fairmont El San Juan Hotel has a secured self car park with in/out privileges for USD 27.85 per day. A self car park is also available, for a fee.

Are there any beaches close to Fairmont El San Juan Hotel?

Yep, Fairmont El San Juan Hotel is a short 5-minute walk from Isla Verde Beach. Fun beach activities include volleyball, scuba diving and body boarding.

Is there a spa on site at Fairmont El San Juan Hotel?

Yep, there is an onsite spa at Fairmont El San Juan Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Fairmont El San Juan Hotel have a pool?

Yep, and guests love it! Fairmont El San Juan Hotel has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds and espresso makers.

What makes Fairmont El San Juan Hotel a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont El San Juan Hotel.

Does Fairmont El San Juan Hotel serve breakfast?

Yep, buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont El San Juan Hotel?

No, Fairmont El San Juan Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont El San Juan Hotel?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont El San Juan Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont El San Juan Hotel?

Furry friends are welcome at Fairmont El San Juan Hotel, with food and water bowls on offer.

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1262 out of 2067 reviews
Rating 8 - Good. 341 out of 2067 reviews
Rating 6 - Okay. 227 out of 2067 reviews
Rating 4 - Poor. 122 out of 2067 reviews
Rating 2 - Terrible. 115 out of 2067 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jorge

Travelled with group
The staff did not provide much information about the grounds and where restaurants and amenities where during check in. I saw trash everywhere around the pool and found it hard to spot a trash can, perhaps that’s why. Food and drinks were exuberantly high with not much quality to what you got for your money.
Stayed 2 nights in Dec 2025

6/10 Okay

Odaliz

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service could be more helpful and friendly
Stayed 3 nights in Dec 2025

4/10 Poor

Patience

Travelled with partner
Liked: Cleanliness, property conditions & facilities
staff support lacking ,staff made me feel very unwelcomed out of place the experience really made my birthday unjoyful
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria De los Angeles Navarro

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La propiedad bella y muy profesional pero cuando recibimos la habitación el shower no lo habían limpiado porque tenía un papel mojado en el piso del shower y un protector de cuchilla de máquina de afeitar.
Stayed 3 nights in Dec 2025

10/10 Excellent

marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfy
Stayed 4 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Marlen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar excellent, room no to the standard of price.
Stayed 2 nights in Dec 2025

6/10 Okay

Oscar, Fultondale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 2 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Raven Alexandria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
FELL IN LOVE! Will be going back. Hotel property, pools, staff, and food is amazing. Truly can't go wrong when you book here.
Stayed 3 nights in Aug 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2025

10/10 Excellent

patrick william

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice always
Stayed 5 nights in Oct 2025

6/10 Okay

Earle

Liked: Cleanliness, amenities, property conditions & facilities
This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.
Stayed 4 nights in Dec 2025

6/10 Okay

Luisa

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The staff were friendly, and the lobby was nice, with a bar, an attached casino, and a pleasant pool area. However, the room itself was disappointing. When we checked in, we walked in to find the toilet tank lid removed and water spilled all over the bathroom floor. The room wasn’t very clean overall — we found a bag with empty beer cans behind a chair. The toilet remained broken and leaking throughout our stay, and although maintenance came, they said they didn’t have the part needed to fix it. We also received stained towels on more than one occasion. Overall, the rooms look dated and could really use better lighting and better upkeep.
Stayed 5 nights in Dec 2025

2/10 Terrible

Sagar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room we had booked was a standard 2 queen room and we expected a basic view. I was allocated a complete no view room (we were facing pipes and rooftop). Very poor staff etiquette at the check in and I was quite sure that I was being racially profiled here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Vicki, Huntsville

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay and will book again to spend more time in the next stay. Great location and great beach access along with pools, gym and bilingual staff.
View of hotel from beaxh
A fountain by one of the pools
Banyan tree in courtyard
Stayed 2 nights in Dec 2025

10/10 Excellent

Anayeli Garcia

Stayed 3 nights in Dec 2025

8/10 Good

Chimalang

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel with a lot of amenities. Access to the beach and friendly staff. Alarm kept going off, which they don’t seem to acknowledge
Stayed 3 nights in Dec 2025

10/10 Excellent

Jesus

Stayed 3 nights in Dec 2025

8/10 Good

Chardona

10/10 Excellent

Baruch, denver

Stayed 1 night in Dec 2025

6/10 Okay

monique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was very courteous and professional. The on site restaurants didn’t give you a true taste of Puerto Rico although advertised as such. I paid $70 for a shot on the beach, one shot cost $70.
Stayed 3 nights in Dec 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Jessica

Stayed 6 nights in Dec 2025

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Sad we only had one night to stay as we were traveling through to another island.
Stayed 1 night in Dec 2025