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Hilton Garden Inn San Jose Airport City Mall

Property class: 3.5

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

A pool area with lounge chairs and umbrellas, a bar, and a 'City Mall' sign.
Property video
A buffet setup with multiple food stations, including a variety of dishes and beverages.
A modern bar area with a central island, bar stools, and a variety of bottles and glasses.
A modern interior with a reception desk, seating area, and a partition with vertical slats.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
The current price is AU$189
includes taxes & fees
6 Dec - 7 Dec

Explore the area

View map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Plaza Real Alajuela
    ‪19 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪16 min walk‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room, 2 Double Beds

9.2 out of 10
Wonderful
(45 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, and a chair. There are large windows offering a view of mountains and greenery.

Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(11 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 Bedroom

A bedroom with a large bed, a round table, and a view of a green landscape through large windows.

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Basic Room, 1 Queen Bed

9.2 out of 10
Wonderful
(49 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk, a chair, and a view of the mountains.

Basic Room, 1 Queen Bed, Mountain View

8.8 out of 10
Excellent
(23 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a bed, a desk, a chair, a small ottoman, and a large window with curtains.

Room, 1 King Bed (Roll-In Shower)

9.0 out of 10
Wonderful
(36 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a large window, a bed, a desk, and a chair.

Room, 1 King Bed (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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9.2 out of 10, Wonderful, 1,000 reviews
The price is AU$191
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15 Nov - 16 Nov
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About the area

Alajuela

You'll be connected to a shopping centre at Hilton Garden Inn San Jose Airport City Mall, and within a 20-minute stroll of Juan Santamaría Park and Alajuela Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers. 2054 square feet (191 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a corner/local shop. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of a free airport shuttle. .Within a 20-minute drive of this 3.5-property class Los Molinos hotel, attractions include Parque Viva and Sabana Park.

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 17 min walk - 1.5 km
  • Plaza Real Alajuela - 19 min walk - 1.6 km
  • Juan Santamaria Historical Museum - 4 min drive - 2.1 km
  • Central Park - 4 min drive - 2.1 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • San José (SJO-Juan Santamaría Intl.) - 10 min drive

Restaurants

  • ‪El Novillo Alegre - ‬12 min walk
  • ‪Burger King - ‬12 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Spoon - ‬2 min walk
  • ‪Quiznos - ‬2 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Conference rooms
  • 2054 sq ft of conference space
  • 191 sq. m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of 6 Nov 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on 6 Dec 2026 start from AU$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn San Jose Airport City Mall?

Yep, Hilton Garden Inn San Jose Airport City Mall has a free self car park.

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yep, and guests love it! Hilton Garden Inn San Jose Airport City Mall has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hilton Garden Inn San Jose Airport City Mall a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall serve breakfast?

You bet, visitors highly rate the buffet brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Garden Inn San Jose Airport City Mall?

Yep, there's a free airport shuttle that runs from 4:00 AM - 1:00 AM at scheduled times.

Is there a bar or restaurant at Hilton Garden Inn San Jose Airport City Mall?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn San Jose Airport City Mall?

Furry friends are welcome at Hilton Garden Inn San Jose Airport City Mall, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 35 kg per pet.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1502 out of 2170 reviews
Rating 8 - Good. 359 out of 2170 reviews
Rating 6 - Okay. 149 out of 2170 reviews
Rating 4 - Poor. 89 out of 2170 reviews
Rating 2 - Terrible. 71 out of 2170 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice comfortable hotel convenient to the airport with shuttle service.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing with accommodations! Bar was great as well. Breakfast buffet was perfect.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay while passing through.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and nice rooms
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay with friendly staff and great food in the restaurant.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and the hotel bed was comfortable clean. Enjoyed the hotels toiletries as well.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. The property, the place, the people everything excellent.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel - first class all the way.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, many different options, rooms clean and cool
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay. Easy location. Fantastic staff and crew!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location and free airport shuttle were a plus.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night, and they made it easy to get to the airport the next morning. Everything was clean, and the staff was excellent.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport, free shuttle.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, all brand new. Great pool, great location. 5 mins to airport and is joined by a walkway to the mall.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very easy to access from the airport and very clean. Shuttle service to the airport.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff. Rooms are always impeccably clean and there are many dining options next door in the City Mall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and competent staff
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and good bed Nice hotel close to airport with shuttle service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for business and family plans. Love the distance between the Airport and the Mall.
Stayed 1 night in Jul 2026