Hotel Cinera

Property class: 3.5

Photo gallery for Hotel Cinera

Outdoor pool
Reception
Hallway
Basic Triple Room, Multiple Beds
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$81
16 Aug - 17 Aug

Explore the area

View map
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006
  • Place, Colon Park
    ‪2 min walk‬
  • Place, Gobernación Norte de Santander
    ‪3 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪9 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪12 min drive‬

Room options

Basic Double Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Basic Triple Room, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed
  • Free Wi-Fi

Basic Single Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

About the area

San José de Cúcuta

At Hotel Cinera you'll be within steps of Colon Park and San Jose Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a garden, dry cleaning/laundry services and luggage storage. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3.5-property class San José de Cúcuta hotel include Cucuta Museum of Culture and Gobernación Norte de Santander.

What's nearby

  • Cucuta Museum of Culture - 2 min walk - 0.2 km
  • Colon Park - 2 min walk - 0.2 km
  • Gobernación Norte de Santander - 3 min walk - 0.3 km
  • San Jose Cathedral - 5 min walk - 0.4 km
  • Ventura Plaza Commercial Center - 9 min walk - 0.8 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Frisby - ‬7 min walk
  • ‪Cusy's Restaurante - ‬12 min walk
  • ‪Vagamonde - ‬14 min walk
  • ‪CesarCreps - ‬14 min walk

About this property

Hotel Cinera

There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a terrace, and a garden are also featured at Hotel Cinera.

This 3.5-star San José de Cúcuta hotel is smoke free.

  • 62 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue
Hotel Cinera offers 62 air-conditioned accommodations, with minibars. 36-inch plasma televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:30 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch plasma TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Cinera have a pool?

Hotel Cinera has an outdoor pool.

How much does it cost to stay at Hotel Cinera?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Cinera on 16 Aug 2026 start from AU$81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Cinera serve breakfast?

Sure does, complimentary continental brekkie is offered daily from 6:00 AM to 8:30 AM.

Is there a free airport shuttle available at Hotel Cinera?

No, Hotel Cinera does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Cinera?

Yep, you can grab a meal at Hotel Cinera's onsite restaurant.

What time are check-in & check-out at Hotel Cinera?

Check-in begins at 10:00 AM. Check-out time is noon.

Hotel Cinera Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Norka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellent.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves. The supermarket across the street is great.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my reservation in their system so they did not have the rooms available. We had to take the last room and make the best of it. The staff however did everything possible to help me and make my stay better. Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a night.

First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading. You can smoke in the parking lot tho. Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Angie Karolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrico, comodo y basico para espera por pocos dias. Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información. Y convenios con app respetarlas
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Giancarlo

Liked: Cleanliness
Fue solo una noche pera la reserva nunca la consiguieron
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arepa cruda y desabrido el desayuno

La unica deficiencia es el desayuno. Vengo seguido a hospedarme y siempre es el mismo desayuno.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

ROSA YELITZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy rápida y en la recepción fueron gentiles. Muy buena oocion
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Dublis

Liked: Cleanliness, staff & service, property conditions & facilities
El sitio es agradable, tiene servicio de Restaurante y potencial para mejorar
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in Dec 2024
Verified review

8/10 Good

María Eugenia

Recomendable para pasar la noche

Habitación limpia. Buena ubicación. Muy atentos
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

NODRI ROXANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben mejorar el aire acondicionado de las habitaciones.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Maria A

Es un hotel para ir en tránsito mas no de placer.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo, bonito y céntrico
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

giovanna

Buena ubicación , personal atento , mucho ruido por remodelacion
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Ramón Iván

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, recomendado
Stayed 1 night in Oct 2023
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo

El hotel no es como lo muestran en las fotos, huelen a humedad las habitaciones, algunas no tienen ventana para ventilación, el aire acondicionado no funcionaba bien, la limpieza regular, la piscina muy sucia no la limpiaron ningún día.
Stayed 3 nights in Oct 2023
Verified review

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!!! Cucarachas, sucia, hay cabellos en las sabanas, no hay agua caliente, el lavamanos desprendido, nos fuimos a otro hotel en la noche, y perdimos el dinero imposible dormir ahi. Que decepcion del hotel y de Expedia en recomendarlo.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuve super
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Super económica y buena atención
Stayed 1 night in Apr 2023