See all properties
Save

Viva V Samana by Wyndham, A Trademark Adults All Inclusive

4.5 star property
Adults-only beachfront resort with outdoor pool

Photo gallery for Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool loungers
Exterior
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool loungers
Lobby
Bungalow, 1 King size bed, non-smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym
The current price is AU$559
includes taxes & fees
16 June - 17 June

Explore the area

Map
Blvd Turistico, Bahia de Coson, Las Terrenas, Samana, 32000
  • Playa Bonita
    ‪5 min drive‬
  • Coson Beach
    ‪7 min drive‬
  • Playa Ballenas
    ‪16 min drive‬
  • Samana (AZS-El Catey Intl.)
    ‪30 min drive‬

Room options

View all photos for V Rooms, 2 Queen Bed, Non-Smoking

Premium bedding, free minibar, in-room safe, blackout curtains

V Rooms, 2 Queen Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 2 Queen size bed, non-smoking

Bungalow, 2 Queen size bed, non-smoking

Bungalow, 2 Queen size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 54.04 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Vibe, Accessible 1 King size bed, non-smoking

Vibe, Accessible 1 King size bed, non-smoking

Vibe, Accessible 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 31.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe, 2 Queen size bed, non-smoking

Premium bedding, free minibar, in-room safe, blackout curtains

Vibe, 2 Queen size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 31.96 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King size bed, non-smoking

Bungalow, 1 King size bed, non-smoking

Bungalow, 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for V Rooms, 1 King Bed, Non-Smoking

Premium bedding, free minibar, in-room safe, blackout curtains

V Rooms, 1 King Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe, 1 King size bed, non-smoking

Premium bedding, free minibar, in-room safe, blackout curtains

Vibe, 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 31.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe Ocean View, 2 Queen Beds, Non-Smoking

Premium bedding, free minibar, in-room safe, blackout curtains

Vibe Ocean View, 2 Queen Beds, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 32 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for V Ocean View, 1 King Bed, Non-Smoking

Premium bedding, free minibar, in-room safe, blackout curtains

V Ocean View, 1 King Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 32 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Vibe Ocean View, 1 King Bed, Non-Smoking

Premium bedding, free minibar, in-room safe, blackout curtains

Vibe Ocean View, 1 King Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Ceiling fan
Blackout curtains
Premium bedding
  • 32 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

About the area

Las Terrenas

A luxury stay in Las Terrenas awaits you at Viva V Samana by Wyndham, A Trademark Adults All Inclusive. You'll be 23.6 km (14.7 mi) from El Salto del Limon. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Coconut Whispers can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, Le Marché, serves international cuisine and is open for breakfast, lunch and dinner. Beach Bar is the resort's own cocktail bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a free manager's reception and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4.5-property class Las Terrenas resort include Samana Bay and Rincon Beach.
View more Resorts in Las TerrenasOpens in a new window

What's nearby

  • Playa Bonita - 5 min drive - 2.4 km
  • Coson Beach - 7 min drive - 4.8 km
  • Plaza Rosada Shopping Center - 10 min drive - 5.9 km
  • La Iglesia Beach - 16 min drive - 8.3 km
  • Playa Ballenas - 16 min drive - 8.6 km

Getting around

  • Samana (AZS-El Catey Intl.) - 26 min drive

Restaurants

  • ‪El Lugar - ‬15 min drive
  • ‪El Mosquito Art Bar - ‬15 min drive
  • ‪Cayuco En Bonita - ‬12 min drive
  • ‪El Loro - ‬16 min drive
  • ‪De Charlie Mariscos - ‬11 min drive

About this property

Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Adults-only beachfront resort with outdoor pool
Some rates at Viva V Samana by Wyndham, A Trademark Adults All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Viva V Samana by Wyndham, A Trademark Adults All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

A free manager's reception is offered daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury resort also offers an outdoor pool, outdoor tennis courts and a sauna. Self parking is free.

This 4.5-star Las Terrenas resort is smoke free.

  • 208 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2015
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Viva V Samana by Wyndham, A Trademark Adults All Inclusive offers 208 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room fridges, coffee/tea makers and free minibar items. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Coconut Whispers has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Bahia Principe Grand El Portillo - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,000 reviews
Bahia Principe Grand El Portillo - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Fusion
  • Le Marché
  • Mar & Fuego
  • MediTerrenas

Things to do

  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Motor boating
  • Outdoor pickleball court
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 8 September 2025 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Viva V Samana by Wyndham, A Trademark Adults All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

As of 15 June 2025, prices found for a 1-night stay for 2 adults at Viva V Samana by Wyndham, A Trademark Adults All Inclusive on 16 June 2025 start from AU$559.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, Viva V Samana by Wyndham, A Trademark Adults All Inclusive has a free self car park.

Are there any beaches close to Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

The closest beach to Viva V Samana by Wyndham, A Trademark Adults All Inclusive is Rincon Beach (34.2 km).

Is there a spa on site at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, Coconut Whispers is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Viva V Samana by Wyndham, A Trademark Adults All Inclusive have a pool?

Yep, and guests love it! Viva V Samana by Wyndham, A Trademark Adults All Inclusive has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 8 AM to 8 PM. The property will be renovating the swimming pool from September 8 2025 until September 30 2025 (completion date subject to change).

What luxury perks are available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Viva V Samana by Wyndham, A Trademark Adults All Inclusive features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Viva V Samana by Wyndham, A Trademark Adults All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Viva V Samana by Wyndham, A Trademark Adults All Inclusive.

Is Viva V Samana by Wyndham, A Trademark Adults All Inclusive family-friendly?

No, Viva V Samana by Wyndham, A Trademark Adults All Inclusive is an adults-only property.

Is there a free airport shuttle available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

No, pets and service animals are not allowed.

Viva V Samana by Wyndham, A Trademark Adults All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 75 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 5 nights in Mar 2025

2/10 Terrible

Maria

El área de restaurante tiene ratones. Se lo hice conocer al jefe del área de bufet y después de eso me invitaron a la oficina y me hicieron preguntas para ver si tenía videos o fotos para que no sean posteadas
Stayed 4 nights in Feb 2025

10/10 Excellent

Miroslaw Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor quality cosmetics in bath
Stayed 6 nights in Mar 2025

8/10 Good

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is UNBELIEVABLE!!!!! Walk one way and you can go snorkeling. Walk the other way and you can surf or go to a great restaurant right on the beach. Stay on the resorts section of the beach and take out the resort's paddle or sail boards, a catamaran or try the boogie boards. Or just sun yourself on a beach lounger.
Stayed 6 nights in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The buffet was not good quality, cold food, sitting out..no food hygeine etiquette, not all stations manned to serve, people placing common utensils all over! No toiletries or suitcase bench provided in rooms. No rooftop option for non club mbrs, no name house wine was terrible!! Had to buy my own bottle. The Fusion restaurant was the only good food. Will not stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Esmeralda, Morristown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Mar 2025

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 3 nights in Mar 2025

4/10 Poor

Jamal

Travelled with partner
Disliked: Amenities
My girlfriend and I stayed 4 nights at Viva V Samana. Let me just start off by saying that the property is gorgeous, nice beach, most of the staff are friendly, and the drinks are good. It pretty much stops there. The food was horrible, i've traveled down to the caribbean a number of times and had bland food before, but the food was also almost always cold, and either over cooked or under cooked. I got food poisoning on our 3rd day there, and was incredibly sick for the entire day. My girlfriend and i began sticking to the same food each day we were there which was pretty much pizza and white rice as to be on the safe side. Next was the harrassing staff trying to sell you their VIP package for the hotel as soon as we arrived. My girlfriend and i got to our rooms on our first day, we were so hungry we dropped our bags and headed to the buffet where before we got there were already being hassled about this VIP package. We thought nothing of it at first until each day they continued to persist us for the package, they do it for a sales commission which i totally understand, but we did not come to a resort to be harrassed for 3 days about joining a VIP membership that we had no intention of ever paying for. We also booked an excursion to the lemon waterfall that was supposed to be half day from 8am - 12pm however we spent almosy 2 hours driving around picking up other customers for different excursions that was not ever explained. In conclusion stay away and book a grand bahia.
Stayed 4 nights in Feb 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una recepción más confortable y más acogedora
Stayed 3 nights in Feb 2025

8/10 Good

Celia

Travelled with family
Stayed 4 nights in Feb 2025

10/10 Excellent

Celia

Stayed 4 nights in Feb 2025

8/10 Good

Dorota

Travelled with family, Travelled with group
Disliked: Staff & service
Beautifully located with fantastic beach and view of the mountains. Easy walk into the ocean. Unfortunately, communication with the staff is very limited (no English) and there is always a wait time to get your drinks. Staff is notoriously late serving up the food. Room service is not good , barely warm food and over hour and a half wait time. Private pools by bungalows are cold. Very nice semi private bar and seating area between bungalows. An OK resort experience, but far cry from Secrets level.
Stayed 5 nights in Feb 2025

6/10 Okay

Rosa

Stayed 5 nights in Feb 2025

8/10 Good

Sofia

Stayed 2 nights in Feb 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and beautiful. Staff was very nice. Ebikes did not work for the entire week we were there. Lighting in the bathroom is not very good. Food at the buffet was good to excellent most of the time. It was a challenge to make a reservation in one of the al-la-carte restaurants so we didn't visit any of them. I had read that English is widely spoken. This was not true. Best to know spanish if you want to converse with the staff. Area surrounding the resort is poor and dirty but there is no need to leave the resort. We didn't do any excursions but others who did liked them.
Stayed 7 nights in Feb 2025

2/10 Terrible

Evan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We are seeking a refund for this trip for the reasons below: -Cleaner did not show up every day with no explanation -Got sick and needed water, room service said 5 mins then did not show up and partner had to abandon sick partner to get water -No DND/please clean card -Extremely slow services, told 5 minutes and would wait 1.5hrs -Constantly out of beach towels, would take 40 minutes to replace after numerous people asked -Got a stomach flu and had to cancel excursion, asked what hotel could do to accommodate. Offered us late check out and blamed our illness on us even though tons of other people were sick too. Then, when they took our cards to extend check out, they cancelled them instead, locking us out of our room. -Ants in our room -Cockroaches in the dining area -Entertainment and shows on app listed in Spanish with no location listed -Employees English skills are subpar. One called our room to ask our satisfaction. When told we were unhappy, they said "thanks have a good day" and hung up, no acknowledgement or apologies. -Horribly uncomfortable pillows & beds -Safe literally did not work at all -Did not replace bath robes once -Lack of seating in buffet, left standing there for 5-10 mins searching for free table while VIP section was empty -Paper thin walls, heard other people vomiting and using bathroom -No back up generators, power went out multiple times -Water turned off suddenly, unable to shower -Cigarette burn holes in bed sheets
Stayed 7 nights in Feb 2025

10/10 Excellent

Karen

Stayed 5 nights in Feb 2025

10/10 Excellent

Abraham, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality and variety was excellent.
Stayed 7 nights in Feb 2025

6/10 Okay

Nayeli

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Teresa Altagracia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible space and workers who make every experience very pleasant. This was our second visit and will find back!
Stayed 7 nights in Jan 2025

4/10 Poor

Jhirette

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Honestly the food was not great at all. Room service was horrible and the seafood restaurant was horrendous. The only good restaurant was fusion. So I suggest booking there for sure! The service was alright depending on who you speak to. I spent 30 min waiting for towels by the pool. The property is beautiful and clean which is a plus. But I would have preferred to stay at an air b and b and enjoy the restaurants in the area.
Stayed 3 nights in Jan 2025

6/10 Okay

Carlos

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The rooms where not the one they show , The bed sounds a lot,because frame bed are the one that have the weel. The bell guys hesitate to take our luggage to the room.( feel like they profile you).
Stayed 2 nights in Jan 2025

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff were very accommodating and friendly! The buffet breakfast, lunch and dinner were all very good and plentiful. The resort restaurants were also quite good! The day and evening entertainment was lots of fun!! Again, a great time!👍
Stayed 11 nights in Jan 2025