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THE MARK GRAND HOTEL

3.0 star property

Photo gallery for THE MARK GRAND HOTEL

2 restaurants; breakfast, lunch and dinner served
Property entrance
2 restaurants; breakfast, lunch and dinner served
Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking | View from room
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$84
8 June - 9 June

Explore the area

View map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪6 min walk‬
  • Place, Saitama Super Arena
    ‪8 min walk‬
  • Place, Japan Mint Saitama Museum
    ‪16 min walk‬

Room options

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Wide Double Room, Non Smoking (10 AM Checkout)

Wide Double Room, Non Smoking (10 AM Checkout)

Wide Double Room, Non Smoking (10 AM Checkout)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

Twin Room, Non Smoking (Check out time: 10:00)

Twin Room, Non Smoking (Check out time: 10:00)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

Standard Twin Room, Non Smoking (Check out time: 10:00)

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

Superior Twin Room, Non Smoking (Check out time: 10:00)

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

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About the area

Saitama

THE MARK GRAND HOTEL places you in the heart of Saitama, connected to a shopping centre and 0.8 km (0.5 mi) from Saitama Super Arena. Highlights at this hotel include 2 restaurants, 2 indoor swimming pools and a full-service spa. .A day of pampering at Central Wellness Club can include access to the hot springs/mineral springs and sauna. The restaurant, 日本料理 秋ヶ瀬, serves Japanese cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to 3 hot tubs along with a gym and a sauna. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 9:30 AM. There's also the convenience of self parking. .With a stay at this 3-property class Shintoshin hotel, you'll be 3.6 km (2.2 mi) from Omiya Park and 4.5 km (2.8 mi) from Railway Museum.

What's nearby

  • Keyaki Hiroba - 6 min walk - 0.6 km
  • Saitama Super Arena - 8 min walk - 0.7 km
  • Japan Mint Saitama Museum - 16 min walk - 1.4 km
  • The Museum of Modern Art, Saitama - 4 min drive - 2.1 km
  • Yono Park - 4 min drive - 2.0 km

Getting around

  • Saitama-Shintoshin Station - 12 min walk
  • Tokyo (HND-Haneda) - 99 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪EXCELSIOR CAFFÉ - ‬9 min walk
  • ‪杵屋 さいたま新都心店 - ‬9 min walk
  • ‪みとう庵 - ‬8 min walk
  • ‪麺家 紫極 - ‬9 min walk

About this property

THE MARK GRAND HOTEL

THE MARK GRAND HOTEL offers its guests a full-service spa, 2 indoor swimming pools, and 3 hot tubs along with a health club and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 4489 square feet (417 square metres) and includes conference space. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Saitama hotel.

  • 34 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • 4489 sq ft of conference space
  • 417 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
THE MARK GRAND HOTEL offers 34 accommodations with free minibar items and a safe. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, complimentary toiletries, hairdryers and toothbrushes and toothpaste. This Saitama hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Central Wellness Club. The spa is equipped with a sauna. The spa is open selected days. There are hot springs/mineral springs on site.

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  • Air-conditioning
  • Breakfast available
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The price is AU$122
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 per person
  • Covered self-parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

What is the cancellation policy at THE MARK GRAND HOTEL?

THE MARK GRAND HOTEL offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at THE MARK GRAND HOTEL?

As of 3 June 2026, prices found for a 1-night stay for 2 adults at THE MARK GRAND HOTEL on 8 June 2026 start from AU$84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at THE MARK GRAND HOTEL?

Yep, THE MARK GRAND HOTEL has a covered self car park with in/out privileges for JPY 1500 per night. A self car park is also available, for a fee. Covered extended parking costs JPY 1500 per day.

Is there a spa on site at THE MARK GRAND HOTEL?

Yep, Central Wellness Club is available for guests. It has 3 hot tubs, a sauna and hot springs.

Does THE MARK GRAND HOTEL have a pool?

THE MARK GRAND HOTEL has 2 indoor swimming pools. The pool is open 10:00 AM to 7:00 PM.

What luxury perks are available at THE MARK GRAND HOTEL?

THE MARK GRAND HOTEL features 2 indoor pools, 3 hot tubs and a health club.

Does THE MARK GRAND HOTEL serve breakfast?

Yeah, buffet brekkie is served daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at THE MARK GRAND HOTEL?

No, THE MARK GRAND HOTEL does not offer an airport shuttle service.

Is there a bar or restaurant at THE MARK GRAND HOTEL?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at THE MARK GRAND HOTEL?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at THE MARK GRAND HOTEL?

No, pets are not allowed.

THE MARK GRAND HOTEL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 94 reviews
Rating 8 - Good. 20 out of 94 reviews
Rating 6 - Okay. 6 out of 94 reviews
Rating 4 - Poor. 2 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Maki

Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mei Yee

Liked: Cleanliness, amenities, property conditions & facilities
Staff good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mei Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Everything is good.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Adam

Liked: Cleanliness, staff & service
Room was clean. The hotel was nice. Just didn't like the fact that the Gym and spa were additional charges where it didn't mention that in the expedia listing.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Robert John

Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

George Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

Paddy

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the Grand King Room on the upper floors. Was so lovely to have a massive comfy bed, room to stretch out in, a great TV, free flow drinks in the bar and an excellent quiet breakfast buffet with fresh handmade food beautifully presented and served. Everything was clean, everyone was helpful and even though it's a little out of Tokyo centre, I enjoyed the peace of that and the east access to stations within walking distance. I hugely recommend the nearby bonsai museum/village and the railway museum too. Again both in easy reach.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024
Verified

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

SHUHEI

Liked: Cleanliness, staff & service, amenities
さいたま市在住ながらこんな近くに良いホテルがあるのを知りませんでした。最上階の部屋を予約しましたが、広さ、高級感は期待以上で、フリードリンクなどのサービスも充実、これで都内４星の半額くらいで泊まれるのはコスパ最強です。またちょくちょく利用したいと思います。
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Yuriko

Liked: Cleanliness, amenities, property conditions & facilities
客室は衛生的でした。 連泊したのですが、駐車場の料金をチェックインの際に前払いしました。何も説明が無かったので、外出の時に精算機で2000円の表示が出て危うく払いそうになりました。事前に説明して欲しいです。
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Takashi

Liked: Cleanliness, amenities
清潔な室内、静かな所でゆっくり休めました
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

YUMIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リフレッシュするためにたまに利用させて頂いております。 チェックアウト12時なのもゆったり過ごせてありがたいです。快適に過ごせる施設です。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

shigeo

Liked: Cleanliness, staff & service
安価だったので期待してなかったけど、行ってみたら立派なホテルでびっくりしました。ブライダルなども対応している総合シティホテル。エレベーターも4機?ですぐくるし。おすすめです。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に奇麗で素晴らしいお部屋でした 徒歩の場合、駅から少し遠いのがデメリット
Stayed 1 night in Dec 2025
Verified

8/10 Good

Hirokazu

髭剃り用の剃刀をフロントデスクまでもらいに行かなければならないのは不便。
Stayed 1 night in Nov 2025
Verified

6/10 Okay

chie

Liked: Property conditions & facilities
Disliked: Cleanliness
和室に宿泊しました。 小さな子連れなので洗い場のある浴室と考えたのですが、国内外色々ホテルに宿泊していますが、過去1番残念な浴室でした。 古いホテルだからという理由だけではすませられないほど赤、黒カビがすごくて、びっくり。もっとしっかり清掃してほしいです。 レストランなどは非常に満足度高いので、次宿泊する際にはリニューアルした洗い場のある洋室にしたいと思います。
Stayed 1 night in Nov 2025
Verified

8/10 Good

Michael

Liked: Amenities, property conditions & facilities
Allt fungerade bra.
Stayed 3 nights in Nov 2025