Hotel Metropolitan Saitama Shintoshin

Guests traveling with a service animal must contact the property prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

• No rollaway/extra beds available
• No cots (infant beds) available
• Children stay free
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Property Registry Number – 埼玉県さいたま市保健所 第H29-2427号
• Debit cards not accepted
• Staffed front desk
• Smoke detector
• Security system
• Children stay free - maximum age 5
• Property is cleaned with disinfectant
• Staff wear personal protective equipment
• Protective clothing is available for guests
• Masks are available for guests
• Gloves are available for guests
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Social distancing measures are in place
• Contactless check-in is not available
• Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
• Property confirms they are implementing enhanced cleaning measures
• Individually wrapped food options are not available
• No gap period between guests' stays
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Property follows sanitisation practices of Ecolab (3rd party expert - Global)
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• Property does not offer on-site COVID-19 testing
• Property does not require health documentation at check-in