Saint Raphael accommodation from AU$126

The location and facilities were absolutely wonderful but the service was some of the worst I’ve seen at a luxury property. Upon arrival we were told by three different employees our room would be ready shortly on multiple occasions and that they were asking the cleaning team to “double rush” our room. Ultimately, the room was not available until 45 minutes after the official check in time. Then when we got to our room we wanted to take a shower as we had a long travel day including a red eye flight. Our room had no towels and we had to ask 3 different times for the staff to bring towels to our room. Additionally, our suitcases were not brought to our room until 2 hours after we were in the room. When our suitcases were brought down it was discovered the staff had lost one of our suitcases. They then figured out they left the suitcase in the vehicle during the valet process. Their response was “at least we did not lose it.”Not exactly 5 star service. The property had an expansion in June 2025 (stay was in May 2026) and it felt clear they still had not recovered from the increased guest activity. No chairs available at the pool or beach on day 1. The workers felt incredibly confused and overwhelmed and it was clear there was no manager on site with any authority. Each step along the way it felt as if the hotel staff did not want to go the “real” manager to explain the situation and take accountability or make it right. The price reflects luxury but the service is lackluster.

We had an absolute fabulous time at Mercure Frejus. We received outstanding service from Carole, she went above and beyond our expectations. She did everything to make our stay extraordinarily comfortable. Carole we can't thank you enough. I would definitely stay at this hotel again. Positives as follows; Excellent views from the balcony, Rooms very comfortable. Great bathroom and nice shower. Pool side loungers very comfortable. Excellent breakfast. Over nice hotel ambience. Direct access to a beautiful clean beach. Excellent location within frejus. Great nearby location to go for morning Jog. I would definitely stay here again if I was to return to Frejus. Thank.you Carole and the team once again for the exceptionally warm service.

I am giving 3 stars only because we bought an ocean view room, but a construction was going on and the ocean view was blocked. We didn’t get any notification about the construction and we still paid extra for the ocean view option.