2/10 Terrible
Mark
15 Sept 2023
Disliked: Cleanliness, room comfort
Awful experience.
The hotel is very disappointing and our stay was awful.
The receptionist was rude on arrival and their was limited information around the reception which lead to our lack of expectations of what ammenties we were going to receive in the room. The hotel did not provide one single hand or body towel, expect a dish towel which was dirty. There was no bed sheet/pillow covers, meaning we were required to sleep with a thick material blanket, which we do not believe to of been cleaned between each use. This was not explained and to our disgust the hotel room was not clean and there were stains on the bed. The receptionist main communication was regarding taking our own rubbish to the bin area and our strict check out time. The reception closed at 6pm so once we had checked in there was no one to speak to about our concerns. The room was particularly hot and clammy with no air conditioning, only a small weak fan. In the morning the reception should of been opened until 10.30, we adhered to our strict 10am curfew, but the reception was closed creating more frustrations and resulted in us having to post the key in a letter box.
Overall this hotel, impacted on what was a successful trip across the riveria and for less money we had expectational hotel experiences.
Mark
Stayed 1 night in Sep 2023